Fail Forward レビュー 78

Fail Forward からの回答

2024年7月9日

Thank you so much for your continued support and loyalty! We're thrilled to hear that you love our hoodies. We're glad to know that our products have made their way to Australia and that you're satisfied with your recent order.

We appreciate your positive feedback and look forward to serving you again soon!

Fail Forward からの回答

2024年7月5日

📦👍 Awesome! Glad to hear your parcel arrived promptly and that you were kept informed throughout. Enjoy your order!

Fail Forward からの回答

2024年7月5日

🌟 Thank you! We're thrilled to hear that you love our designs and find the material top-notch. We're honored to be among your favorites!

Fail Forward からの回答

2024年7月9日

Thank you for your feedback! We're delighted to hear that you received your parcel promptly and were kept fully updated by the courier service. We always aim to provide a smooth and efficient experience for our customers, and it's great to know we met your expectations.

We appreciate your business and look forward to serving you again in the future!

Fail Forward からの回答

2024年7月5日

🛍️ We sincerely apologise for the inconvenience you've encountered with our returns process. We've recently implemented a new returns portal to streamline your experience, but it appears there have been initial issues that we're actively addressing.

We understand the frustration of not receiving timely responses to your emails and encountering difficulties with our advertised contact number. Rest assured, we're working diligently to rectify these communication issues to better serve you.

Your feedback is incredibly valuable, and we're committed to resolving this matters promptly.

Thank you for your patience and understanding as we strive to improve our service.

Best regards,

Fail Forward Team

Fail Forward からの回答

2024年7月5日

🛒 We apologise for the inconvenience caused. We've revamped our return portal to ensure a smoother experience. Your feedback helps us improve.

Fail Forward からの回答

2024年7月5日

Thank you for sharing your experience, and we sincerely apologise for the frustration you encountered with your recent purchase of the PIRA - NOIR SWEATSHIRT.

We regret that you did not initially receive your order and understand how upsetting this situation must have been, especially after paying for express delivery. It appears there was a missed delivery attempt, and your item was held at the local post office for collection. We apologise for any confusion this may have caused and any inconvenience during this time.

We are pleased to confirm that your order has now been completed and delivered to you. To prevent similar issues in the future, we are enhancing our delivery communication to ensure customers are fully informed about missed deliveries and the location of their items.

Your feedback is invaluable in helping us improve our processes, and we appreciate your patience and understanding.

Fail Forward からの回答

2024年7月5日

Thank you so much for your enthusiastic review! We’re thrilled to hear that you love our designs and branding and that you find the quality of our items to rival other leading designer brands.

It’s incredibly rewarding to know that our efforts to provide high-quality, stylish products are appreciated by our customers. Your feedback motivates us to continue delivering exceptional designs and premium quality in everything we offer.

We greatly appreciate your support and look forward to bringing you more fantastic items in the future!

Warm regards,

The Fail Forward Team

Fail Forward からの回答

2024年7月5日

Thank you so much for your kind words and positive feedback! We're thrilled to hear that you had an excellent experience with our service and delivery 🚚.

At Fail Forward, we strive to provide seamless and efficient service to all our customers, and it’s wonderful to know that we met your expectations. Your satisfaction is our priority, and we’re delighted that everything went smoothly for you.

We truly appreciate your business and look forward to serving you again in the future!

Best regards,

Fail Forward からの回答

2024年7月5日

Thank you so much for your glowing review! We're thrilled to hear that you were impressed with the quality of our product and that it met your expectations. It's great to know that the jumper was true to size and that you found the packaging so appealing.

At Fail-Forward, we take pride in providing not only high-quality products but also excellent service, so we're delighted that your order arrived promptly and that you were pleased with the overall experience. Your feedback means a lot to us, and we're thrilled that you plan to shop with us again in the future.

Thank you once again for choosing Fail-Forward. We look forward to serving you again soon!

Best regards,

Fail Forward Team

Fail Forward からの回答

2024年7月5日

🌟 Thank you! Glad you enjoyed the quick delivery!

Fail Forward からの回答

2024年7月5日

Hey Adrian,

Thank you for taking the time to share your experience, and we sincerely apologise for the inconvenience you’ve encountered with your recent order.

We are truly sorry that the hoodie you received was not the correct size and that the return process was frustrating and costly. We understand how disappointing it must have been to not receive timely communication regarding your return, especially after following the instructions provided and ensuring guaranteed delivery.

Your feedback has highlighted a significant issue in our return process. To better serve our customers, we have since made several important changes:

Updated Return Portal: We have overhauled our return portal to streamline the return and exchange process, making it more user-friendly and efficient. This should eliminate any confusion and reduce the need for costly returns.

Elimination of PO Box: We no longer use a PO Box for returns. Instead, returns can now be processed directly through our updated return portal, ensuring better tracking and communication throughout the process.

We value your feedback as it helps us improve our services and prevent such issues from occurring in the future. Please accept our apologies for the lack of communication and any distress this may have caused.

Thank you for your patience and understanding, and for giving us the opportunity to make things right. We appreciate your business and hope to restore your trust in our service.

Best regards,

The Fail Forward Team

Fail Forward からの回答

2024年7月5日

Thank you so much for your wonderful review! We’re thrilled to hear that you are pleased with your new item and that it arrived quickly and well-packaged.

It’s fantastic to know that our service met your expectations and that you’re satisfied with both the product and the delivery experience. Your positive feedback motivates us to continue striving for excellence in every aspect of our service.

We greatly appreciate your kind words and look forward to serving you again in the future!

Warm regards,

Fail Forward からの回答

2024年7月5日

We apologise for the inconvenience you experienced with your recent order. It appears there was a missed delivery, and we regret the delay in resolving this matter for you.

We understand the frustration caused by the lack of response from our customer service team initially, and we are taking steps to ensure better communication moving forward.

Your feedback is valuable to us, and we appreciate your patience.

Thank you for your understanding.

Best regards,

Fail Forward Team

Fail Forward からの回答

2024年7月5日

Thank you so much for your wonderful feedback! We're thrilled to hear that you love your hoodie from our collections and that the delivery exceeded your expectations. Providing hassle-free shopping experiences is what we strive for!

We greatly appreciate your kind words and your decision to revisit our site. We look forward to serving you again!

Best regards,

Fail Forward Team

Fail Forward からの回答

2024年1月22日

Thank you so much for taking the time to share your positive feedback Mathew! We're thrilled to hear that you love our cargos and that they fit well. Your satisfaction is our priority, and we appreciate your support.