I own a pool and I come every year to the Indianapolis Family Leisure location. Ever since I bought my pool from here, the sales, service, and chemical department has been so helpful and professional!... ãã£ãšèŠã
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Poor customer experience in the parts department. Felt like we were Inconveniencing her day by trying to give Family Leisure business! We walked out and would rather go deal with a company who want... ãã£ãšèŠã
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Purchased new hot tub October of 2025, went with the "easy" care system. It has been an issue from day one after over $600.00 in chemicals, new filters 3 complete drains and re-fills they finally sent... ãã£ãšèŠã
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We just got our Swim Spa delivered!! Couldnât be happier with it, excellent customer service, Bob went above and beyond to make sure we were happy with the purchase, Melissa in delivery was super ni... ãã£ãšèŠã
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Family Leisure promotes relaxation of the highest order for the entire family. Our product offering has expanded to include pool tables, trampolines, tanning beds, spas, above ground pools, inground pools, patio furniture, game tables, custom fireplaces, outdoor and indoor bars, all of the fixings for outdoor kitchens and more.
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6283 Oaklandon Rd, 46235, Indianapolis, ç±³åœ
- 877-775-3478
- customercare@familyleisure.com
- familyleisure.com
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Had everything I needed to get our poolâŠ
Had everything I needed to get our pool opened.
2020幎4æ27æ¥
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Family Leisure ããã®åç
Thank you, Betty. We appreciate the order and the review.
Fast and correct order
Fast and correct order. I live out of state from all stores and the ease of ordering was perfect!
2020幎4æ27æ¥
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Family Leisure ããã®åç
That's awesome feedback - we appreciate your online business!
Received order quickly.
2020幎4æ27æ¥
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Family Leisure ããã®åç
Thanks so much for the positive feedback!
Family Leisure ããã®åç
Thank you for the review!
We received a partial delivery of ourâŠ
We received a partial delivery of our order. The packing slip shows the entire order should have been in the box. My husband left 3 messages in 3 days to customer service to determine accuracy and that the rest of the shipment is en route but still have not received a call or email and it is day 4. Customer service and overall customer care is poor. I would not recommend ordering from Family Leisure.
2020幎4æ26æ¥
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Fast delivery appreciate it
Fast delivery appreciate it. Didnât see how to add our 10% discount that we get in store from buying our pool and spa there. But other than that great fast service.
2020幎4æ26æ¥
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Family Leisure ããã®åç
Charles,
Thanks for the review. Unfortunately, the 10% discount is for "in store" to help our brick and mortar stores maintain business as well as online. We appreciate your business and hope you continue to enjoy your pool and spa!
Awesome service
Awesome service, always friendly and helpful staff. Our go to place for pool and spa maintenance
2020幎4æ26æ¥
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Family Leisure ããã®åç
Thank you so much for your loyal business and positive feedback! You are appreciated!
Good website to find items-great service
Good website to find items. Arrived promptly.
2020幎4æ26æ¥
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Family Leisure ããã®åç
Thank you for the positive review and shopping with us!
Very easy to order
Very easy to order. Easy to call and get the code for the discount. I was worried I would have to find a different system since our store in MN closed.
2020幎4æ25æ¥
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Family Leisure ããã®åç
We are so pleased you found us online and that we can still serve you. Don't hesitate to call the Indy store for any questions or concerns - we are here to help
Marlas Robrock
317-823-4448
We appreciate the fast delivery duringâŠ
We appreciate the fast delivery during these trying times.
2020幎4æ25æ¥
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Family Leisure ããã®åç
Leah, thanks so much for the positive and encouraging feedback.
The site is decent but theâŠ
The site is decent but the communication after purchase is suboptimal. I had to call support to find out when I would receive my order and Iâm still wondering. The reason I looked at this V email is I thought I would find out when it was coming. Communication could be better!
2020幎4æ25æ¥
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Shipping was fast
2020幎4æ25æ¥
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Family Leisure ããã®åç
Thanks so much for the review!
Family Leisure ããã®åç
Karen - thanks so much! We appreciate the positive feedback!
A company should know that an item isâŠ
A company should know that an item is in stock or not. Buyers should be made aware when purchasing, not days after purchase via email. I w ill say that the email notification indicated that I could cancel. I decided to let the order stand and recieve the item when it came back in stock and could be shipped. I certainly would have reconcidered ordering from different company had I known the item was not in stock when ordering.
2020幎4æ24æ¥
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I like the experience of buying fromâŠ
I like the experience of buying from you. Thanks
2020幎4æ24æ¥
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Family Leisure ããã®åç
Stacy, thank you for buying from Family Leisure and posting the review.
Great service
Great service. Fast shipping. Very good experience.
2020幎4æ23æ¥
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Family Leisure ããã®åç
Thank you for the review! We appreciate you.
I only got part of my order
I only got part of my order. The filter that I really needed I'm having to wait for.
2020幎4æ23æ¥
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They shipped fast and item arrived inâŠ
They shipped fast and item arrived in good condition. When I contacted them they got back to me quick and had an answer. Great customer service.
2020幎4æ22æ¥
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Family Leisure ããã®åç
Thank you for the review, we appreciate your business!
They help me with everything's I needed
2020幎4æ22æ¥
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Family Leisure ããã®åç
David, thank you very much for the review!
Easy online ordering and free shipping.
Easy online ordering and free shipping.
Received our supplies quickly and efficiently. Will definitely use online ordering again!
2020幎4æ22æ¥
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Family Leisure ããã®åç
Diane, thank you for shopping with Family Leisure. We appreciate your business and feedback!
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