I am convinced this company is scamming travelers. If you read their positive reviews carefully, it even appears they are fake. I was switched into different dates than I requested and contacted them... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Jeff Walton was very patient and kind with me as I was very agitated by the situation. He never raised his voice and calmly handled my issues. He explained everything to me. In the end (after more... もっと見る
The most horrible experience Vincent and Amber Smith both fake names with heavy Indian accents. The scammed me out of 710.00 dollars. Sent me fake tickets and boarding pass after I kept calling them t... もっと見る
Brad Miller was absolutely amazing! He was very patient & professional, was great even with me questioning him about everything because I get a lil reluctant with all the scams out there.. But for al... もっと見る
3.3
まあまあ
85件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
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Vin Stone did an excellent job with my…duplicate flight problem
Vin Stone did an excellent job with my duplicate flight problem. He went above and beyond handling the situation and keeping me informed of what he was doing when I was on hold. He was able to void both flights and he was giving me other available flight information that I could purchase. He was very patient and thorough. Give this man a raise-he has excellent customer service skills.
2026年1月22日
自発的なレビュー
I bought a plane ticket for $667 for a…
I bought a plane ticket for $667 for a round trip. They took the money and then called me to say, "Oh, Delta didn't approve my ticket. Oh, they'll change my ticket but I have to pay another fee." Imagine buying a ticket for $667 and they tell you to change your ticket and you have to pay another fee. They don't want to give you back the money you paid before. Please do not book any airline tickets through fare crown, they are lying so they can take your money. After they have taken the money, they tell you that the ticket is not finalized, but they can change it for you, but you have to pay a fee and they tell you that if you cancel, you will still pay the penalty. It looks like thieves who have banded together to make money. Please do not book tickets with them, even if you saw the $1 ticket on the website, do not do it because they are frauds.
2026年1月11日
自発的なレビュー
Farecrown からの回答
We’re sorry to hear about your frustration. However, we would like to clarify a few important points, as the claims made in this review are inaccurate and misleading.
At Fare Crown, no ticket is ever finalized until the airline confirms and issues the ticket. This is clearly disclosed during the booking process and again in the confirmation email sent immediately after payment. The initial amount paid is an authorization for a promotional fare, which is subject to airline availability and approval.
In this case, the airline did not approve the originally selected fare. When this happens, customers are always given clear options:
proceed with an alternative fare (if available),
or cancel the request in line with the fare rules and airline policies.
At no point do we “take money and refuse refunds.” Any applicable fees or penalties are airline-imposed or fare-rule based, not arbitrary charges created by our company. We also do not issue tickets without airline confirmation, nor do we claim that a booking is finalized before ticket issuance.
We categorically deny allegations of fraud or theft. Fare Crown is a legitimate travel agency operating transparently and in compliance with airline and payment-processor regulations.
We encourage the reviewer to contact our support team directly at contact.us@farecrown.com, so we can review the booking details and provide documented clarification. We remain committed to transparency and customer service.
This agency is a scam
This agency is a scam, they sold me tickets for a flight that was only standby. None of this was listed on website. Then they call you to try and make you purchase upgrades. Everything they offer is way more than actual website prices. No carry-on allowed and couldn't purchase carry-on at airport, couldn't not cancel my tickets, didn't offer insurance.
What they show on the website looks like a deal at first till they call you and tell you. You only brought standby tickets. Who wants to buy standby tickets with no carry-on? Get real!
Do not purchase from here!
2025年12月9日
自発的なレビュー
Farecrown からの回答
Dear Monique Gonzalez,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Team Farecrown
Gary helped with seat assignments and…
Gary helped with seat assignments and boarding pass
2025年11月26日
自発的なレビュー
Global Travel part 1 - haven’t taken the trip yet
The initial phone conversations while making the reservation seemed a little questionable with all the background voices going on. However Vincent was very patient and helpful to find a flight that worked for me. The longer I spoke with him, the more I trusted him.
Today, I initially received someone else’s boarding passes for a different destination. However, Garry sent the correct ones to me and called to confirm that I received them. Although he was helpful, he was not able to process my one checked bag as Vincent had told me could happen.
I emailed Vincent and he was able to take care of my checked bag and sent me a new boarding pass. I am all checked in and ready to go. So far so good with GTO !
2025年11月23日
自発的なレビュー
They were Great support when I ran into…
They were Great support when I ran into issues, I will recommend them to others!!
2025年11月21日
自発的なレビュー
Emma was wonderful !!
Emma was wonderful !!! Helped me through the whole process ! Thank you !
2025年11月21日
自発的なレビュー
Awesome service
Emma Martin was the agent that helped me. She went above and beyond and was awesome. She made sure that my mom was able to get a flight out at a time that was good for my mother. I am very satisfied with the service that I received. I couldn't not have asked for a better agent than Emma Martin. Thank you so very much for the wonderful service that I received.
2025年11月18日
自発的なレビュー
WORST OVERALL EXPERIENCE
WORST OVERALL EXPERIENCE. IF I COULD GIVE ZERO STARS I WOULD. DON’T ISE THIS WEBSITE UNLESS YOU WANT YOUR CARD TO BE CONPROMISED.
I booked on their website and then called to find If I could’ve able to see the flights on my southwest app and ended up being told so many conflicting things by the rep in regards to the app & being able to take a carry on. They wanted to charge another $200 to bring a carry on with southwest who allows carry-ons for every passenger. I spoke to a supervisor and got the same information. I told them that I want my reservation still. I will call back if I want to make changes.
I never called back until I got 2 charges on my card from Frontier Airlines.
After a week and about 6 phone calls and no returned calls, I finally got to speak to a supervisor that is telling me that my reservation is cancelled by the airline, and that they haven’t charged my card. And the charges wouldn’t be coming from Frontier Airlines. But that they need to research further.
I still have yet to receive a return call and have called back and just keep getting told that I’ll receive a return call. And now my credit card has been compromised and I’ve only used it on that site.
It’s not worth your time or trouble. Don’t trust it!
2025年11月13日
自発的なレビュー
Farecrown からの回答
Dear Brea Velasco,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Waiting for your response
Team Farecrown.
Gary was very kind and gave clear…
Gary Rogers was very kind and gave clear instructions on what to expect.
2025年11月2日
自発的なレビュー
My experience was the greatest ever
My experience was the greatest ever. I was stressed and depressed literally from what I was going through, I had needed a quick getaway from Los Angeles to go to Alabama and Vincent made it happen. Thank you so much you are a blessing.
2025年10月21日
自発的なレビュー
they are scammers
they are scammers - do not used this company, bait and switch, we paid the agreed amount for 2 round tickets and then they said they could only get return tickets and the tickets down would increase 300 dollars and they would not give you an eticket saying you had to show up 3 hours early and stand inline to get it. I cancelled the card so they could not charge on it. they tried to say the card had already been charge and I could not get it back they lied I cancelled all charges on the card
2025年10月30日
自発的なレビュー
Farecrown からの回答
Dear Bob Briggs,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Waiting for your response
Team Farecrown.
DO NOT book through Farecrown.
Fares were not what was first quoted.
OVER paid for our flights.
2025年10月1日
自発的なレビュー
Farecrown からの回答
Dear Betsy Rutter,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Waiting for your response
Team Farecrown.
Mark Davis was very professional and…
Mark Davis was very professional and VERY patient with me. I am hard of hearing and ask him to repeat things several times. He made me feel comfortable asking him to repeat when I needed. He worked very diligently to get me a flight I could accept and afford. I give him 5 stars X 2.
2025年10月24日
自発的なレビュー
Farecrown からの回答
Dear Lisbeth Olivas,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Team Farecrown
Great customer service
Great customer service! Easy booking Vincent Stone and Mr.Evan was great
2025年10月23日
自発的なレビュー
Total scam
Total scam. They quote one price & then call & say they can’t book all travelers at quoted price. They increase the ticket price & say you can’t cancel because it’s non-refundable.
2025年10月22日
自発的なレビュー
Farecrown からの回答
Dear Libby Mikulski,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Waiting for your response
Team Farecrown.
Mark really helped me and my family…
Mark really helped me and my family out. He was especially patient with me. I thought I was getting scammed. I was totally wrong. He dealt with me being unpleasant because of that. He assured me that everything was okay and there was no scam. Turned out to be one of the easiest flying experiences ever. Thanks, Mark D!!!
2025年10月17日
自発的なレビュー
Complete scam
Everything went wrong. The positive reviews are as fake as the cheap tickets. The cheap fares you thought you bought don't exist. They contact you and say you must spend more to get what you bought. I said no and to refund the tickets. They said no refunds if I canceled. I told them I would dispute with the cc company and they backed down and said I had I had the tickets after all and they would be provided 24 hours before departure. Scammy but I said OK. The tickets never came despite them telling me the tickets were on the way that morning. The cheap tickets never existed. I had to spend much more money on actual tickets. Don't give these scammers another dollar. If they say they need more money for the tickets you bought, cancel right there and dispute with cc company
2025年10月14日
自発的なレビュー
Farecrown からの回答
Dear Ben,
Thank you for sharing your feedback.
We take all customer experiences very seriously and want to ensure every review reflects a genuine interaction with our company.
To help us investigate and resolve your concern properly, could you please provide your booking reference, the name used on the reservation, and the date of your interaction?
This will help us verify your experience and address any issues directly.
If we do not locate any record of your booking, we may need to report this review for further verification.
Thank you for your cooperation and for giving us the opportunity to look into this matter.
We take all feedback seriously and want to ensure every review reflects a genuine customer experience.
For further updates on your complaint feel free to write us at Contact.US@Farecrown.com, with your booking reference so we can verify and resolve your concern.
Thank you for helping us maintain transparency and trust.
Waiting for your response
Team Farecrown.
Where to begin.....it is a scam
Where to begin.....it is a scam! I do not recommend it to anyone! They were not helpful at all in fixing an error they made and did not even try to fix it. I missed my flight because they had me confirmed on a flight for one day but the e-tickets were for another day. Lost a lost of time not to mention money.
2025年10月13日
自発的なレビュー
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