Farro was great, though one item was removed without explanation. It was sold by weight, so could have been substituted. The biggest problem was the delivery driver left the wrong package. We... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Super easy to order the meals online and the staff were really helpful when I had questions about my order. Delivery was efficient and I received a tracking link of the delivery truck, a message when... もっと見る
I just wanted to say a huge thank you! We were ordering a care package for a colleague on Waiheke Island and hit a slight hiccup with the order. Your team sorted everything out so quickly and went a... もっと見る
企業が回答しました
Wonderful Products coupled with Efficiency as well as incredibly pleasant Staff. All whether in the Lunn Ave store, or getting it delivered to Hamilton City.
企業が回答しました
企業情報
当該企業による記述
Farro has a fast, friendly and efficient online ordering service to bring your favourite Farro items to straight to your door. We offer same-day delivery with your orders picked, packed, and delivered by our personal shoppers, with a smile.
連絡先
Auckland, ニュージーランド
- farro.co.nz
4.5
優良
1864件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
All ordered goods were of great quality…
All ordered goods were of great quality and delivery was in good time.
2026年5月14日
Farro からの回答
Thank you Karen. That's great to hear !
Easy to order but they don't knock
Pros: Easy to use online booking, notification and pricing
Cons: The delivery was a gift for a solo mother who was looking after 3 sick children. I specified if they could knock on the door at delivery which they were home. Unfortunately they didn't which meant the food sat outside overnight. Hindsight - workaround would be to let my friend know once I received the notification.
2026年5月11日
Farro からの回答
Thanks for your feedback, and we’re very sorry the delivery instructions weren’t followed on this occasion. We understand how disappointing this would have been, especially given the circumstances, and we’ll pass this on to our delivery partner for review.
Farro からの回答
Thank you for your review Judy!
Fabulous communication when I enquired…
Fabulous communication when I enquired about organising an online order as a 🎁. Super helpful and informative. A very professional and positive experience. Arrived safely on time. Thanks for such a wonderful experience.
2026年5月5日
Farro からの回答
We are so pleased you had such a good experience.
Farro からの回答
Thank you for your review!
Great FOOD and SERVICE .
We love their FOOD and the good people that look after their Customers best interests .
They are absolutely THE BEST .
2026年5月1日
Farro からの回答
Thank you for the lovely review!
Used to be great but now!
I am a great fan of Farro and I shop there at least once a week but there has been a definite drop in quality and availability of certain items. For example the red onion I purchased was rotten, apples, cucumber and peppers soft. The meat at the counter looked old and the fish dry.
2026年5月3日
自発的なレビュー
Farro からの回答
Thanks for your feedback. We’re really sorry to hear about your recent experience, as that’s not the standard we aim for. Please email us at hello@farro.co.nz so we can look into this further and make it right.
Meal choice easier at a difficult time
The gift of food was sent to a friend and her family as sadly, they had recently lost a husband and father. It was very much appreciated and just made the choice of a meal that little bit easy during a difficult time 💕
2026年4月23日
Farro からの回答
We are pleased our online delivery was a small help at a very sad time.
Farro からの回答
Thank you for your kind review.
Farro からの回答
Thank you for your great review!
Have always been a loyal Farro customer…
Have always been a loyal Farro customer until I did a online delivery, requested it be delivered on Tuesday waited all day never received my order had to order takeaways as I was expecting to eat my dinner ordered from Farro unfortunately won’t be placing a online order in a hurry again
2026年4月26日
Farro からの回答
Thanks for your loyalty and for sharing this. We’re really sorry your delivery didn’t arrive as expected. We’ll be in touch with you directly to look into what happened and make this right.
Farro からの回答
Thank you for your review!
Love Farro
Love Farro; only reason I didn’t give a top score was some of the produce should be marked down when damaged ie; capsicums ; wilted bags of lettuce, salad leaves etc that were still full price. I know you can’t help the impact of the weather but still sub-standard!
2026年4月16日
Farro からの回答
Thanks for your feedback! We will reach out to you directly regarding the produce and organise a refund for you.
Quick, Efficient and great value
Very quick and efficent clear about delivery and great unique items at really good and competitive prices to the standard chains.
2026年4月22日
Farro からの回答
Thanks for your review! We're so glad you had a good experience.
First time doing an online delivery…
First time doing an online delivery order and it was brilliant
2026年4月22日
Farro からの回答
Thanks so much! We look forward to serving you again.
Farro からの回答
Thank you for the great review!
Great for gifting
Ordered for a friend coming out of hospital. Everything was delivered as ordered on the day. Perfect experience.
2026年4月22日
Farro からの回答
Thank you for your lovely review! We hope your friend felt cared for :)
Be warned the butter Chicken is very
Be warned the butter Chicken is very, very spicy, to hot for me
2026年4月21日
Farro からの回答
Thanks for your feedback, and we’re sorry to hear it was too spicy for your taste. We’ll pass this on to our kitchen team as we know preferences can vary.
Excelllent until it came to paying
Excelllent until it came to paying. Very confusing as bank visa debit did not show up immediately as most do…was explained that will not show until order is packed… guess to allow for no substitutes… had to ring back HELP to clarify.. eventually showed a few days later just befor delivery..
Guess allowing substitutes fixes this but you don’t have to accept subs…
Would save Customer Help explaining…
Must add she was excellent…
2026年4月20日
Farro からの回答
Thanks so much for your detailed feedback, and we’re glad our Customer Care team could help clarify things for you. We appreciate your comments and will take this on board!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。