Having read the review posted by Melissa McInnes , there is no way I would ever use this company as she clearly states she returned it within the time line and that she never wore it ! Shame as I want... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
After being let down by another supplier...they went out of way to help with last minute order. Sent pics of colours to match they chatted on WhatsApp and as promised all arrived next day. Encouraged... もっと見る
Difficult to match pink of my outfit but this clutch bag in "Parfait" was spot on! I'd seen it in a hat hire shop but ot was more cost effective to buy it online. Ordering was straightforward, bag ar... もっと見る
Outstanding value for money. Gloves are a perfect length for my vintage wedding look, great quality (they feel like they should be more expensive) and a beautiful ivory colour. Shipped quickly and wel... もっと見る
企業情報
さまざまな外部ソースから提供された情報
Fascinators 4 Weddings for a wide selection of Fascinators and matching accessories.
連絡先
4.4
優良
523件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered a Cluch bag colour not right
Ordered a Cluch bag beautiful bag but colour wasn’t right Sent bag tracked postage 24th May still have not received refund todays date 6th June
2025年5月22日
Fascinators4weddings からの回答
Hi
We're a bit puzzled by this 1-star review of our tiny family business!
Under UK law we have 14 days to refund once the item is delivered back to us. Under the returns policy you agreed to when placing the order, we have 14 days to refund once the order is back with us. And yet, you give us a 1-star review on the 11th day after the item has been returned to us.
Don't you think it's rather unfair to give a 1-star review for a tiny family business that's acting in complete conformity with UK law and the returns policy you agreed to?
Best wishes
Daniel
Problems quickly acknowledged and resolved
After an initial problem with recognising payment, the Fascinator was delivered within 24 hours in good time for my special event. It was a perfect colour match and very true to the colour described on line. Very good value for money too
2025年5月22日
Beautiful hat
Ordered Wednesday came Friday beautiful well made hat bought for my daughters wedding look forward to wearing it
2025年5月14日
Fascinator and matching bag suited…
The fascinator and matching bag suited my needs. The colour was a really good match for my outfit.
2025年5月12日
Beautiful fascinators at a very…
Beautiful fascinators at a very reasonable price, service very good. Fascinators are nicely made and of very good quality. I shall look forward to wearing one of the them to ladies day Ascot.
2025年5月14日
Perfect - just the ticket! 👌 I spent a long time searching and you…
I spent a long time searching and you delivered! Perfect colour, style and fit. Good value compared to others on the market. Good tracking and delivery. Well packaged.
Thank you. ☺️
2025年5月9日
The fascinator was of great value and…
The fascinator was of great value and quality. The delivery was very good.
Would recommend this company
2025年4月30日
Fascinator is fine and was received in…
Fascinator is fine and was received in good time thank you. Service was good…
2025年4月13日
Fascinators4weddings からの回答
Hi Roy
This is a really puzzling review! We offer 2 secure means of payment - card payment or PayPal. Both are fully protected by encryption.
We also have a contact us form on our website. So, you would be able to contact us for more details on payment. Also, we sent messages to you about the payment for the order you placed - we received no reply.
I really don't think we deserve this 1-star review!
Best wishes
Daniel, F4W
Quick efficient service
Quick efficient service
Beautiful fascinator
Would recommend this company
2025年3月19日
Prompt delivery and the matching hat…
Prompt delivery and the matching hat and bag are ideal for the wedding.
2025年3月11日
Efficient and personable service
Clear and concise payment arrangements. Prompt delivery. Well packaged goods.
2025年3月7日
They ignore refund requests
Awful customer service – they ignore refund requests. I ordered a flat cap that didn’t fit and requested a refund within 2 days, well within their 14-day policy. Their own autoresponder promised a reply in 2 days, but it’s been 2 weeks, and they’ve ignored both my emails. If something goes wrong with your order, don’t expect any help. Avoid this store.
Update: The company responded below, but instead of processing my refund, they made excuses about being a small business and ignored the fact that their autoresponder promised a reply in 2 days, yet I waited 2 weeks. I followed their refund policy exactly and still got no response until I left this review. If they actually cared about customer service, they'd issue my refund instead of making excuses.
2025年2月26日
Fascinators4weddings からの回答
Hi Rhys
You can see our returns policy and you've quoted from it, so you do know how to proceed with a return. We're a tiny family business and we get thousands of emails - unfortunately some do get missed. Apologies about that.
For full information on our returns policies please have a look on our website. When customers message us about a return our automated response also provides full details.
Best wishes
Daniel
Gorgeous fascinator
Gorgeous fascinator, can’t wait to wear it for my nephews wedding.
Looks more expensive than it was. Highly recommended!
2025年2月20日
Highly delighted with the collapsible…
Highly delighted with the collapsible hat I purchased. It's lovely quality & will look fabulous with the outfit I'm planning for a summer wedding. So pleased I can pack in for a flight & it was still look great! Very pleased with my purchase, thank you.
2025年1月30日
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