Went in to the store in Abergavenny as we were away on a long weekend, and as usual the service was great, and managed to buy another pair of shorts- you never have too many !
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Great selection of clothes, all well made and some stunning bargains to be had. Easy to get them delivered to a Next or Fat Face store. Our local store in Abergavenny is extremely friendly and helpful... もっと見る
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Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as h... もっと見る
企業が回答しました
My mum and I went into the Abergavenny store today and had a wonderful time being looked after by Colin and Della. We had a specific reason for being in store and the dynamic duo sorted us out beautif... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
20 High Street, NP7 5RY, Abergavenny, Gwent, 英国
- 01873 851565
4.7
優良
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic customer service at local store
Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was able to give me a refund. She was super helpful and really made my day. Thanks Robyn!
2023年1月6日
自発的なレビュー
FatFace - ABERGAVENNY からの回答
Amazing review! This is the service that we adhere to here at FatFace! We are so pleased we could help :) - RS
Staff very helpful
Staff very helpful! Nothing was too much bother even though I could see how busy they all were.
2022年11月19日
FatFace - ABERGAVENNY からの回答
Good Afternoon,
Thank you for your feedback regarding your trip to the Abergavenny store. It is so wonderful to read such lovely feedback!
All the best - KS
Great!
Bought online a pair of denim trousers. Great quality but a size bigger. Went to the local shop to change them for a smaller size and the shop assistants were really great to help me. I do really like buying from FatFace.
2022年10月24日
FatFace - ABERGAVENNY からの回答
Thank you so much for your 5* review. We are thrilled to hear that you had such a great experience when shopping with us! Your comments will be fed back to our amazing team in store! - RS
Excellent service
Unable to find my size in the Aber shop I ordered online and was very pleased with the service.
2022年10月11日
FatFace - ABERGAVENNY からの回答
Hi Denise, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Absolutely brilliant
Absolutely brilliant, only took a few days arriving, beautiful dress brilliant quality perfect fit , thank you.
2022年9月23日
FatFace - ABERGAVENNY からの回答
Hi Beverly, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful
2022年9月17日
FatFace - ABERGAVENNY からの回答
Hi Helen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - ABERGAVENNY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Exceptional service!!
Have to give a shout out to Colin in the Abergavenny branch. Amazingly helpful. Nothing too much trouble. Definitely goes above and beyond. Had trouble ordering an item online and he sorted it for me. Thanks Colin you're a star., ⭐
2022年9月3日
自発的なレビュー
FatFace - ABERGAVENNY からの回答
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Lovely friendly staff couldnt do enough…
Lovely friendly staff couldnt do enough for you
Nice pleasant experience.
2022年6月24日
FatFace - ABERGAVENNY からの回答
Good Morning Gail
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Abergavenny store. Please be assured that this will be passed onto the crew members involved for you.
EP
Excellent customer service
I purchased the wrong size dress (my own fault) but the Abergavenny branch were more than helpful to get things sorted. First class customer service.
2022年6月24日
FatFace - ABERGAVENNY からの回答
Hi Martin,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Abergavenny store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
My grandson worked there its nice…
My grandson worked there its nice quality and they are really helpful the last twice I bought o. Line because they were cheaper then in store, we have had a long relationship for my children aged 42 to 54, and my grandchildren aged between 10 and 26 one girl and 5 boys
2022年6月2日
FatFace - ABERGAVENNY からの回答
Good afternoon, Mary
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
FatFace - ABERGAVENNY からの回答
Good afternoon, Anthony
Thank you for leaving us this review, it's great reading such positive comments about the service you received.
We look forward to you shopping with us again soon.
Take care, JB
FatFace - ABERGAVENNY からの回答
Hi Heather,
Thank you for your 5* review, it's great reading such positive comments.
Have a great day! JB
Good product lovely quality.
2022年3月17日
FatFace - ABERGAVENNY からの回答
Hi Rachael
Thank you for your 5 star review. So pleased to hear that your purchase fits the bill. Have a lovely weekend. MJ
FatFace - ABERGAVENNY からの回答
Good morning, thank you for your 5 star review. Have a lovely day! - ES
FatFace - ABERGAVENNY からの回答
Good Morning Lindsay,
Thank you for taking the time to write your review. Happy to hear you love both our home and clothing products. Have a great day. -KC
Shopping experience
Whenever I go into this shop there is a great atmosphere the staff are always friendly and ready to help if needed the shop itself is clean and always well laid out yes a great place to shop well done Abergavenny
2022年2月3日
FatFace - ABERGAVENNY からの回答
Good Afternoon
Thank you for your 5* review and for taking the time to pass on your feedback regarding the Abergavenny store.
Please be assured that this will be passed onto the Store Manager for you.
I hope you have a lovely weekend.
- EP
The staff are always helpful
The staff are always helpful and encouraging. They recognise regular customers and go out of their way
2022年2月1日
FatFace - ABERGAVENNY からの回答
Good afternoon!
I am so happy to read what a positive experience you had in the Abergavenny store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely day! CA :)
FatFace - ABERGAVENNY からの回答
Hello Melanie,
Thank you for taking the time to leave us a review.
I am very sorry to hear you are not happy with a product of ours. If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care, CT
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