Customer services and process is ridiculous. Buy an item for collection in store. Item goes on sale before you collect it and you cannot get a refund an repurchase it as anything on line refunded mus... もっと見る
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Excellent Service. Items arrived for collection in store within the expected time frame. I was unable to collect one package in time due to the heat wave and so I called the store. They put a message... もっと見る
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The online ordering service is good. The returns to my local Fat Face shop in Amersham were so easy with the help of the wonderful staff. Makes me not worry about the sometimes ‘hassle’ of ordering... もっと見る
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I couldn't find a gift for a newborn grandchild in my local store, helpful staff advised to check the online store. I found just what I wanted, ordered it and received an instant confirmation. Email... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
73 Sycamore Road, HP6 5EQ, Amersham, Buckinghamshire, 英国
- 01494 723353
4.6
優良
78件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience online and in-store
Ordered online, fast and easy process. Nominated Amersham to collect and had quick notification the product was ready to pick up. In- store experience quick, friendly and efficient. Thank you.
2024年9月21日
自発的なレビュー
FatFace - AMERSHAM からの回答
Hello Drew
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Amersham store - this is great to hear. Take care, LE
Arrived on time and wrapped…
Arrived on time and wrapped accordingly.. notifications were good.
Staff were excellent in store
2024年8月22日
FatFace - AMERSHAM からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered and collected from a Fat Face…
I ordered and collected from a Fat Face shop. I ordered three pieces of clothing and kept two. I tried them on in the shop. The staff then send the clothes you don't want and it saves a trip to the post office. They reimburse you on the spot too. I really like this service.
Fat Face clothes have great styles and colours.
2024年7月16日
FatFace - AMERSHAM からの回答
Hello Liz
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - AMERSHAM からの回答
Hello Joanna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely leather bag at a great price
Lovely leather bag at a great price . Feel safer and hands free when I have a cross the body bag ! Thank you :)
2024年5月25日
FatFace - AMERSHAM からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new purchase. I hope you continue to enjoy our products as much as we do.
All the best, MM
These jeans are the best
These jeans are the best. Ordered quite a few pairs of wide legged and straight jeans in Fat Face (and other shops) to find a pair which were wide but not too wide and would suit a small person. I found a pair in FatFace that fitted perfectly.
(They weren’t available in the shop in size 8 so ordered online. They are such a good fit, comfortable and flattering. Since I had found my perfect fit, I ordered 2 other pairs of Elsie jeans in a darker colour for the Winter but unfortunately 2 size 8’s were very different sizing from one another, one smaller than the first pair (which were perfect) and one larger (and significantly longer) than the first pair. So both had to be returned unfortunately. With the increase of online shopping please be consistent with sizing, as it is frustrating for the shops and the customers. So happy with my first pair though.
2024年5月13日
FatFace - AMERSHAM からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you have been loving your jeans but I do apologise for the difference in sizing. Please be assured that this will be fed back to the appropriate team for review.
All the best, MM
Good we service from online delivery to store.
Went into Fatface Amersham one weekend looking for a summer shortsleeve shirt or two, and none of the shirts fitted me. So decided to check out the website, and they did have a bigger size, so had that delivered to the store. Online I could also select the Long fit. Good service, fast turnaround and the store holds it until you can collect. Returns is as usual, returns label in the bag. So a good experience. Normally I would be a XXL as M&S shirt sizing but a XXXL fat face.
2024年4月29日
FatFace - AMERSHAM からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Original design
Original design, high quality fabrics, precise shopping service.
So far I have purchased 7 FF products, I am probably one of the few customers in Poland with such a number of FF products.
2024年4月23日
FatFace - AMERSHAM からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying our items and that you love the high quality fabrics used. I hope you continue to enjoy your shopping experience with us.
All the best, MM
FatFace - AMERSHAM からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
friendly helpful staff
2024年3月20日
FatFace - AMERSHAM からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Always good customer service
Always good customer service. Clothes lovely relaxed styles and nice colours. Shop clean and welcoming with good selection. Staff lovely and helpful
2024年3月23日
FatFace - AMERSHAM からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - AMERSHAM からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Snuggly Hat
Love that the inside of the hat is lined with a snuggly fleece material as well.
It is beautiful inside and out.
2024年2月15日
FatFace - AMERSHAM からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your hat, and we look forward to welcoming you back soon.
Take care.- GM
FatFace - AMERSHAM からの回答
Hello Karen
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Good efficient service
2024年1月24日
FatFace - AMERSHAM からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service.
We hope you love your order!
Take care. -GM
Great store and products
Shopping at FatFace instore or online is very easy. The stores are always well presented. I really appreciate seeing the clothing on two different shape/size women online as it really helps to see what will suit me. I find the returns process simple. The only thing I would like to see change is that it be possible to find out what is available instore when looking online.
2024年1月9日
FatFace - AMERSHAM からの回答
Hi Nicky,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and I will pass your feedback onto the appropriate department. In the meantime, if you would like to check store's stock before making the journey, please do give the store a ring.
Take care, LC.
FatFace - AMERSHAM からの回答
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your order and we look forward to welcoming you back soon. Take care, LC.
Fat face has some great quality…
Fat face has some great quality clothing , I love their children's collection excellent quality and washes well and I love their eco friendly tags those little things matter a lot . 😊
2023年12月30日
FatFace - AMERSHAM からの回答
Hello Divya
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
The shirt I ordered as a Christmas present…
The shirt I ordered as a Christmas present turned out to be too big. When I returned it to the local store, there were none left in the size required, nor online, but the staff were kind enough to ring a couple of other branches and located one for me.
2023年12月13日
FatFace - AMERSHAM からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent shorts
Excellent shorts. This is the second pair that I have bought for my husband. He is very tall so the extra long 12” length suits him nicely.
2023年12月9日
FatFace - AMERSHAM からの回答
Hello Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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