Customer services and process is ridiculous. Buy an item for collection in store. Item goes on sale before you collect it and you cannot get a refund an repurchase it as anything on line refunded mus... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent Service. Items arrived for collection in store within the expected time frame. I was unable to collect one package in time due to the heat wave and so I called the store. They put a message... もっと見る
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The online ordering service is good. The returns to my local Fat Face shop in Amersham were so easy with the help of the wonderful staff. Makes me not worry about the sometimes ‘hassle’ of ordering... もっと見る
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I couldn't find a gift for a newborn grandchild in my local store, helpful staff advised to check the online store. I found just what I wanted, ordered it and received an instant confirmation. Email... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
73 Sycamore Road, HP6 5EQ, Amersham, Buckinghamshire, 英国
- 01494 723353
4.6
優良
78件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Website & store experience excellent
I bought a dress in the shop but decided I needed a longer length. I was able to order it online & have it delivered to the shop - who gave me a refund for the original. All very painless and delivery was speedy. Staff at the Amersham store were very pleasant and helpful to deal with.
2023年12月13日
FatFace - AMERSHAM からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
products match excellent service
The jeans I optimistically ordered in a 10 online were too tight! I explained to staff and received excellent service and left the store with correct fit from current stock.
2023年11月24日
FatFace - AMERSHAM からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Quick delivery to shop
Quick delivery, good quality, fitted well and a bargain in the sale!
2023年11月20日
FatFace - AMERSHAM からの回答
Hello Sue
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - AMERSHAM からの回答
Hello Michelle
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order and delivery was within a…
Easy to order and delivery was within a few days to my local store. No complaints
2023年11月2日
FatFace - AMERSHAM からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - AMERSHAM からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy ordering.
It was easy to order goods online and collect them from the store when convenient.
2023年10月26日
FatFace - AMERSHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
great staff in store
2023年10月13日
FatFace - AMERSHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
What's Not To Like?
Picked up a click and collect, then bought something from the bricks and mortar shop in Amersham.
C&C a doddle and found the store welcoming, well stocked without being a mess. Staff members friendly and efficient. T-shirt and chinos, excellent quality at this price point. What's not to like?
2023年8月24日
FatFace - AMERSHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fast and efficient.
I couldn't find a gift for a newborn grandchild in my local store, helpful staff advised to check the online store.
I found just what I wanted, ordered it and received an instant confirmation. Email update when it arrived instore and was ready for collection. I collected today. Thoroughly delighted with purchase and the hassle free experience. Thank you.
2023年8月22日
FatFace - AMERSHAM からの回答
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Nice shop, always friendly
Always friendly, helpful staff although menswear range a bit limited.
2023年8月8日
FatFace - AMERSHAM からの回答
Hello Richard
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Prompt delivery
2023年8月9日
FatFace - AMERSHAM からの回答
Hello, Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly. Take care – SK
FatFace - AMERSHAM からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
FatFace - AMERSHAM からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – KS
Follow up email not sent to say order…
Follow up email not sent to say order in store. Awfully negative assistant in store. Luckily another assistant overheard and helped out.
2023年5月13日
FatFace - AMERSHAM からの回答
Good morning, Ja
Thank you for taking the time to leave your review, however I am sorry to hear that you didn't have such a positive experience whilst collecting your order. I will be sure to pass your feedback on and if you would like to discuss this further with us, please do get in touch with us at customerservices@fatface.com.
Thank you, LE
Friendly efficient staff.
2023年4月23日
FatFace - AMERSHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Take care - KS
Extremely Helpful
A problem with an order. The wrong items were sent and this was sorted quickly and efficiently.
2023年4月20日
FatFace - AMERSHAM からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. Have a great day! BP
FatFace - AMERSHAM からの回答
Thankyou for your review, we do apologise your recent purchase was not what you had hoped. If there is anything we can do at this time do not hesitate to contact us - All the best, BP
FatFace - AMERSHAM からの回答
Hi Chloe
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy ordering and quick delivery
2023年4月13日
FatFace - AMERSHAM からの回答
Hi Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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