Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... もっと見る
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The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... もっと見る
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Recently had lovely experience of professionalism and kind help on returning a swimsuit with receipt; had severe damage to shoulder so late in returning garment, Lady Manager was lovely, helpful as I... もっと見る
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The sales team were very friendly and helpful - they ordered the trousers for me online as they weren’t available in the store. Trousers are lovely quality and fit well. Ethical too as contain no an... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
18 Market Place, DL12 8NB, Barnard Castle, County Durham, 英国
- 01833 637644
4.8
優良
85件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great experience in the Barnard Castle…
Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store.
The two ladies serving we're both great as well, super friendly, really helpful and very enthusiastic about the clothes and the store - which was really nicely laid out and a great shopping experience. We'll definitely shop here again!
2025年3月16日
自発的なレビュー
FatFace - BARNARD CASTLE からの回答
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
The expected delivery date was extended…
The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was happening as no further update arrived. The help line couldn’t help as the item was being delivered to your shop so I just had to wait until it arrived.
2024年11月3日
FatFace - BARNARD CASTLE からの回答
Hello Shirley
Thank you for taking the time to leave your review and for providing your feedback.
I trust that you have now received your order, but if not, please do email fatfacereviews@mail.fatface.com
Thank you, LE
FatFace - BARNARD CASTLE からの回答
Hello Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BARNARD CASTLE からの回答
Hello Valerie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BARNARD CASTLE からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick helpful staff
2024年8月19日
FatFace - BARNARD CASTLE からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Shopping with you is great
Shopping with you is great. Love the genuine sales. Love the styles, colours and fabrics. Staff in Barnard Castle are extremely helpful.
2024年8月7日
FatFace - BARNARD CASTLE からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Super easy to order and arrived on time…
Super easy to order and arrived on time … great communication from supplier
2024年7月24日
FatFace - BARNARD CASTLE からの回答
Hello Pauline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BARNARD CASTLE からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Quick efficient service
Quick efficient service, easy to order online and very friendly staff in store for collection.
2024年5月15日
FatFace - BARNARD CASTLE からの回答
Good afternoon, Valerie
Thank you for leaving us this review about your Click n' Collect and instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
Great clothes
Great clothes. Great custom and shop at Barnard Castle. Friendly service.
2024年5月6日
自発的なレビュー
FatFace - BARNARD CASTLE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Love the quality of the clothes and…
Love the quality of the clothes and sizes just right for me
2024年3月31日
FatFace - BARNARD CASTLE からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff helpful at store re sizing of…
Staff helpful at store re sizing of garment ,ordering online and collecting in store. Money off as first online order.
2024年3月24日
FatFace - BARNARD CASTLE からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
One of my favourite stores
Always a bright,clean and inviting store.
Good changing rooms and friendly helpful staff.
2024年3月20日
FatFace - BARNARD CASTLE からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Pretty skirt
I wanted a skirt for my upcoming holiday but the one in store was too long so I asked if it was available in a short length. Vicki was so helpful looking for me and then ordering the skirt and also arranging delivery to my home address. Thank you so much
2024年3月8日
自発的なレビュー
FatFace - BARNARD CASTLE からの回答
Good Morning June,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Barnard Castle Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Pleasant experience
As usual, quick delivery and no hassle return. Unfortunately had to return the order as items did not fit . Service with the smile in my usual shop. Very helpful staff which offered alternative.
2024年2月16日
FatFace - BARNARD CASTLE からの回答
Good Afternoon Anrijeta,
Thank you for taking the time to leave us a review!
I am sorry to hear it wasn't quite the right fit for you on this occasion! I am happy to hear you enjoyed the service you have received from us! We really appreciate your positive feedback!
We look forward to welcoming you back soon!
Kind Regards, JW
Easy to order on website
Easy to order on website, items delivered promptly to store. Loved all of my items, great quality and fab price in the sale.
2024年2月16日
FatFace - BARNARD CASTLE からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new order and that you found delivery to be quick. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Love this swimsuit
I couldn't find this swimsuit in any of the Fat Face stores as it had been reduced. I searched online a was really pleased when I saw my size available. I ordered it immediately and arranged for click & collect service. It arrived at my chosen store and they emailed me.
I drove to the store to collect it and the staff were very nice and friendly as usual.
Got home and tried it on, perfect fit, really pleased with the design and colour of it.
Holiday here I come!
2024年2月3日
FatFace - BARNARD CASTLE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your swimsuit, and have enjoyed using our service. We look forward to welcoming you back soon.
Have an excellent Holiday!
Take care.- GM
Fast efficient service
Fast efficient service. Had to return an item and the staff at the Barnard castle store were great.
2024年1月25日
FatFace - BARNARD CASTLE からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent returns process
Item bought for grandson online didn’t fit well. What impressed was how easy the returns process was instore, with refund, including postage, processed very quickly. Staff very helpful.
2024年1月14日
FatFace - BARNARD CASTLE からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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