Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... もっと見る
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The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... もっと見る
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Recently had lovely experience of professionalism and kind help on returning a swimsuit with receipt; had severe damage to shoulder so late in returning garment, Lady Manager was lovely, helpful as I... もっと見る
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The sales team were very friendly and helpful - they ordered the trousers for me online as they weren’t available in the store. Trousers are lovely quality and fit well. Ethical too as contain no an... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
18 Market Place, DL12 8NB, Barnard Castle, County Durham, 英国
- 01833 637644
4.8
優良
85件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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All the staff are so lovely.They always…
All the staff are so lovely.They always have time to help and advise which makes me feel happy to spend time and money in such a warm and friendly environment.
2023年12月30日
FatFace - BARNARD CASTLE からの回答
Hello Tracey
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bernard Castle store - this is great to hear.
Take care, RL
Take care, RL
FatFace - BARNARD CASTLE からの回答
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Friendly and helpful sales team
The sales team were very friendly and helpful - they ordered the trousers for me online as they weren’t available in the store. Trousers are lovely quality and fit well. Ethical too as contain no animal derived materials.
2023年11月15日
FatFace - BARNARD CASTLE からの回答
Hello Samantha,
Thank you for your 5* review regarding your recent visit to our Barnard Castle store.
It is great to read such positive comments regarding our lovely store crew.
Have a lovely day! LB
FatFace - BARNARD CASTLE からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent service and product.
Fantastic rugby top. Polite and friendly customer service at the store.
2023年10月27日
FatFace - BARNARD CASTLE からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Everything went smoothly.
2023年10月19日
FatFace - BARNARD CASTLE からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Probably the friendliest shop ever.
Probably the friendliest shop ever.
The staff are so lovely and attentive.
Barney high street tends to be a little grumpy when it comes to shopping,but the these guys can't do enough to make you feel welcome 5 *
2023年9月19日
FatFace - BARNARD CASTLE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
The products are great and the staff at…
The products are great and the staff at barnard castle store are fantastic
2023年8月13日
FatFace - BARNARD CASTLE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love fatface!
Love fatface! Just thought I would check out their website after years of not buying anything....I used to shop there but stopped as I thought their clothes were slightly overpriced but something seems to have changed and I'm glad I went back.
I purchased quite alot of stuff, and yes, there were things not quite right but I kept the majority of stuff and I love it all! The quality, style, pricing, speed of service, website was fab. This is my "go to" shop now....thank you!
2023年8月8日
FatFace - BARNARD CASTLE からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
FatFace - BARNARD CASTLE からの回答
Good Morning Sharon, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! - JW
Excellent Customer Service
Store did not have my size in so staff member looked online for me , as it was in the sale I had to order myself but dress was quick to be received
2023年7月9日
FatFace - BARNARD CASTLE からの回答
Good afternoon, Susan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
All round good shopping experience.
Delivery on time. Clothes beautiful. Returning some items to the shop, the assistants were friendly, helpful and courteous.
2023年6月11日
FatFace - BARNARD CASTLE からの回答
Thank you for leaving us a 5* review. we are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online and with our store staff. Take care – CD
Really good customer service all staff…
Really good customer service all staff go up and beyond to help you ..very friendly.. and love that they know what you like ..
2023年5月20日
FatFace - BARNARD CASTLE からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Beautiful quality clothes that can last…
Beautiful quality clothes that can last a lifetime with proper care. A little expensive but worth every penny. Very friendly staff in my local store (Barnard Castle)
2023年5月11日
FatFace - BARNARD CASTLE からの回答
Hi Alison,
Thank you for your feedback. We are so pleased to hear that you enjoyed your visit to our Barnard Castle store. Also that you are happy with the service and quality you have received. We look forward to seeing you again next time.
Have a lovely weekend - KS
FatFace - BARNARD CASTLE からの回答
Hi Sharon,
Thank you for this review!
It's great to hear that you had a great in store experience with us as we are passionate about our customer service. We hope you enjoy your new items.
Have a lovely day!
JH
FatFace - BARNARD CASTLE からの回答
Thank you for your review. We deeply appreciate your feedback! - RS
Great products and great service
2023年4月17日
FatFace - BARNARD CASTLE からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
FatFace - BARNARD CASTLE からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew and pleased to hear your order arrived promptly! Have a lovely day! BP
Was in your Barnard Castle store last…
Was in your Barnard Castle store last week and Keswick this week.
The staff are so friendly and helpful and always smiling. Love these 2 shops but can only go here on holiday. My local shop is Chester and again the staff there are just as fabulous.
2023年4月12日
FatFace - BARNARD CASTLE からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
My first time in Barnard castle store,
My first time in Barnard castle store,
the girls were so helpful and could do enough,it was such a pleasure to have such wonderful customer service , will definitely be back again, the store was immaculate and the store manager was a credit to this branch.thankyou for a pleasurable shop .
2023年3月23日
FatFace - BARNARD CASTLE からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
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