Great experience in the Barnard Castle store, we loved the clothes (both women's and men's), really good quality, great fit and could have bought half the store. The two ladies serving we're both g... もっと見る
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The expected delivery date was extended from 1 day to 7. Having had a message to say it was delayed and I would hear further within the next 1-2 days I had to ring your help line to find out what was... もっと見る
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Recently had lovely experience of professionalism and kind help on returning a swimsuit with receipt; had severe damage to shoulder so late in returning garment, Lady Manager was lovely, helpful as I... もっと見る
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The sales team were very friendly and helpful - they ordered the trousers for me online as they weren’t available in the store. Trousers are lovely quality and fit well. Ethical too as contain no an... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
18 Market Place, DL12 8NB, Barnard Castle, County Durham, 英国
- 01833 637644
4.8
優良
85件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Great service!
2023年3月17日
FatFace - BARNARD CASTLE からの回答
Good afternoon, Marian
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
Beautiful clothes
Beautiful clothes, well-made and true to size. The staff were lovely and entertained my grandson while I shopped. The experience couldn't have been better.
2023年2月17日
FatFace - BARNARD CASTLE からの回答
Good afternoon, Catherine
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
Recently had lovely experience of…
Recently had lovely experience of professionalism and kind help on returning a swimsuit with receipt; had severe damage to shoulder so late in returning garment, Lady Manager was lovely, helpful as I purchased new dress as part refund. Thankyou. Lovely team of staff in Barnard Castle store… will visit again for new stock update. Outstanding service; good humour too.
2023年1月28日
自発的なレビュー
FatFace - BARNARD CASTLE からの回答
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
The staff are great
The staff are great. Always really helpful. Great selection of good quality sustainable clothing for all members of the family.
2022年10月6日
FatFace - BARNARD CASTLE からの回答
Good afternoon, Mandy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Barnard Castle store.
Take care, JB
FatFace - BARNARD CASTLE からの回答
Hi Laura, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface Barnard Cadtle always a…
Fatface Barnard Cadtle always a pleasure , the staff reliably helpful and friendly.
2022年8月17日
FatFace - BARNARD CASTLE からの回答
Hi Janice, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I like the product and would say it was…Top top
I like the product and would say it was true to size for the shape of this sun top. Purchasing was trouble free and very prompt. Would recommend fat face and the top.
2022年7月12日
FatFace - BARNARD CASTLE からの回答
Hello Doreen
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
I bought this top in the yellow and…
I bought this top in the yellow and loved it so much I got the white. It’s beautiful linen, gorgeous styling and the pockets are lovely. I’m not sure about the pink for me. If it was paler pink I’d have it.
2022年7月10日
FatFace - BARNARD CASTLE からの回答
Hello Angela
Thank you for your 5* review.
I am so glad to hear that you were happy with the items you have received and made multiple purchases.
Have a great day!
Take care, JB
Best Fatface store .
Barnard Castle Fatface store is the best I’ve been to. The presentation of the clothes are accessories is always enticing. The displays change regularly giving you different ideas of what items of clothes can go together. It is always Beth pleasing to the eye. The staff are fantastic. They always says hello when entering the store. They are very friendly and helpful and nothing is too much trouble. I would recommend everyone visit Barnard Castle Fatface. The best store by far
2022年7月7日
FatFace - BARNARD CASTLE からの回答
Hi Kathy
Thank you for this wonderful feedback. Great to hear that you love popping in and are well looked after. We will let the team there know your thoughts. Have a lovely weekend. MJ
Excellent customer service I
Excellent customer service I. Your Barnard Castle Store
2022年7月7日
自発的なレビュー
FatFace - BARNARD CASTLE からの回答
Hi Diane
Thank you for leaving a 5* review regarding your recent shopping experience. It's great getting good feedback and recognition for our stores.
Have a lovely day ! TG
Bretton tee shirt
I would have given 5 stars but my local store just seems to cater for the small sizes hence having to go on line to order and then pay postage.
I have to say the staff are always very pleasant and helpful.
2022年7月5日
FatFace - BARNARD CASTLE からの回答
Good Afternoon Barbara
Thank you for your review.
I am so sorry to hear about the Barnard Castle store. Please be assured that I will pass this onto the appropriate department for future consideration.
Have a lovely Afternoon.
EP
Faulty shirt replaced.😁
Had to return a faulty polo shirt I'd bought a couple of weeks ago but the shop at Barnard Castle told me that because it was in the sale they couldn't order it for me to be delivered to the store so I had to pay the postage to replace it!! PS Thank you Fat Face for refunding the postage, I've upped my score as I've usually had great service from you and this proves my faith.
2022年6月23日
FatFace - BARNARD CASTLE からの回答
Hi Brian, Thank you for taking the time to leave your review.
I am sorry to hear that you received a faulty item from us. I have gone ahead and refunded your £2.95 delivery cost and this will be with you in 3-5 days. I hope this helps.
Take care, - ES
Good over the moon with the purchase
2022年4月29日
FatFace - BARNARD CASTLE からの回答
Good afternoon, Maria
Thank you for leaving your 5* review.
I am so glad to hear that you were happy with the purchase you made with us, and look forward to you shopping with us again.
Take care! JB
Need accessories
Need accessories. I bought a gorgeous skirt and wanted to wear it straight away but needed plain white trainers. Which fat face don't do at the moment. There was no shoe shops local so would of been extra sale for fat face
2022年3月29日
FatFace - BARNARD CASTLE からの回答
Good Morning,
Thank you for leaving a review. I will have your feedback regarding more stock passed onto the relevant team. All the best -KC
Great shop and friendly staff.
2022年3月25日
FatFace - BARNARD CASTLE からの回答
Hi
Thank you for leaving this review about our Barnard Castle store. I will make sure your feedback is passed on-I am sure the crew will be pleased to read it! SC
Fab service!
I've recently ordered online in the Black Friday sale and also popped into local branch and got some things there too! Online was easy to navigate, delivery was v good and everything we ordered was brilliant. As for our local store (Barnard Castle) it's always a pleasure to call in and the staff are wonderful. Great service all round, you can't beat Fatface for quality!
2021年12月2日
FatFace - BARNARD CASTLE からの回答
Hi Mandy,
Thank you for leaving us this review about your online and in store shopping experiences, it's great reading such positive comments about the quality and service you received. I will ensure that your feedback is passed on to the Barnard Castle team.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, JH
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