Fatface are a great retailer. The shop always looks well stocked &tidy. It feels like walking into a very expensive & luxurious shop. Ordering online is easy & im kept up to date with my orders. I nev... もっと見る
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When ordering online always comes the same day you choose. When a recent order had not arrived after a few days they were very helpful on the phone to resolve this issue. The staff in my local... もっと見る
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The Ff blouse is just what I wanted. It will be excellent for so many occasions. I received an email confirming that the blouse was ready to be collected from my local FatFace shop. The collection was... もっと見る
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Saw the jumper in store in 2 different colours and said to myself I would buy this in another colour. As soon as the other colour was on the website I ordered online and ready to pick up in store ear... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, 英国
- 01256 352103
4.8
優良
149件のレビュー
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この企業のTrustpilot 利用方法
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really great store and company
really great store and company, friendly and helpful staff and very nice clothes :)
2024年5月26日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Lovely pyjamas bought from Fat Face for…
Lovely pyjamas bought from Fat Face for my grandson. Excellent quality. Excellent price in their sale.
2024年5月23日
FatFace - BASINGSTOKE 2 からの回答
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
Nice new dress
Bought a nice new dress. One with pockets, not clingy but drapes beautifully in green and cream. Very happy.
Very nice staff.
2024年5月23日
自発的なレビュー
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new dress and we look forward to welcoming you back soon. Take care, LC.
I placed my order on 24 April for…
I placed my order on 24 April for delivery to the Fat Face store in Basingstoke. I am still awaiting a notification of its delivery there.
I did pop in the shop in Saturday to see if they had it. Unfortunately they didn’t.
2024年4月24日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear you are yet to receive your Click and Collect order. We apologise for any disappointment or inconvenience caused.
I have just emailed you now to follow up with this.
Take care. -GM
I ordered 2 sizes
I ordered 2 sizes, one fit perfectly and the other I took back to the shop which I loved as I had a look around the shop.... Brilliant
2024年4月26日
FatFace - BASINGSTOKE 2 からの回答
Hello Jo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and great products.
2024年4月19日
FatFace - BASINGSTOKE 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Prompt delivery and well packaged as…
Prompt delivery and well packaged as always. I love the products and quality and sizing is good. Given only 4 stars as I feel most items are overpriced.
2024年4月5日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear your feedback regarding quality and sizing. I am glad you received your order promptly, and we hope you love your purchases!
Take care.- GM
Happy Click and Collect customer
Arrived quickly. Well packaged. Items great quality. Store colleague very polite.
2024年4月15日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding delivery, quality and collection. We hope you love your order!
Take care.- GM
Very helpful assistant went looking for…
Very helpful assistant went looking for the size I required as not on the shop floor
2024年4月1日
FatFace - BASINGSTOKE 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great clothes!
2024年3月23日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your purchases, and we look forward to welcoming you back soon!
Take care.- GM
FatFace Quality Jumper
FatFace have a really good online Sale service, which I’ve used a few times now. Buy online, collect in shop a day or two later.
This jumper is old school FatFace; a bit thicker than the modern, current stuff, and definitely very good quality materials. It’s going to last. I’m sensitive to wool, so to see “8% wool” in the description was a worry, but you’d never know it had any at all. Warm, soft, and very comfortable. Looks great on, too.
2024年3月22日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and love your new item! We look forward to welcoming you back soon.
Take care. -GM
I Love FatFace clothing
I Love FatFace clothing, I bought a few items for my holiday, which I can mix and match and will be going back to pick up some more, it’s good quality and reasonably priced.
2024年3月22日
FatFace - BASINGSTOKE 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Lovely friendly staff
Staff in the Basingstoke shop are always cheerful, friendly, and very helpful. It’s always a pleasure to visit even if I don’t actually buy anything - though on this occasion I did order something!
2024年3月24日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Great service
Great to fund a store that has such great customer service , the guy who served me was so helpful . Well done Basingstoke store
2024年3月28日
FatFace - BASINGSTOKE 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Excellent Experience
Website easy to use. Ordering and checkout is easy. Glad click and collect is back. Staff at Basingstoke store very welcoming and efficient. I like that fact the store has different aged staff particular older staff who look good in fatface clothing and inspire your own wardrobe.
One issue on website you can only look at one size at a time so if you are between sizes you have to look up one size first then the next.
2024年2月18日
FatFace - BASINGSTOKE 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Love the customer service from the…
Love the customer service from the representatives! Haven't been disappointed at all for every single time I sent my inquiry in. Timely and detailed information and follow-up from the local team there!
2024年1月18日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback on customer service!
We hope you love your items, and look forward to welcoming you back soon.
Take care. -GM
Always great service in store and…
Always great service in store and online. Friendly and knowledgeable staff. Lovely quality clothes and very importantly a company interested in sustainability.
2024年1月19日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experiences in store, and online. We hope you love your purchases and look forward to welcoming you back soon.
Have a great weekend! -GM
FatFace - BASINGSTOKE 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BASINGSTOKE 2 からの回答
Hello Anne
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Fat face clothes are great
Fat face clothes are great - rugged and last forever.
Vanessa in the Basingstoke store gives excellent service, always smiley and happy to help us.
2024年1月6日
自発的なレビュー
FatFace - BASINGSTOKE 2 からの回答
Good Morning Tracy,
Thank you for taking the time to leave us a review!
I am so happy to hear you are happy with your new purchases! We love to hear such positive feedback from our customers. I will make sure this positive feedback is passed on to the Basingstoke store.
We look forward to welcoming you back soon!
Kind Regards, JW
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