Jane! What can I say! You assisted with my enquiry on the phone in the morning, not only reserved a dress in store for me but also rang other stores on my behalf to find other size availability. Your... もっと見る
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Easy to order online, click and collect from local stores…..both visited recently. Staff very friendly, helpful and efficient. Great experience Dress is lovely and well priced. As described on websi... もっと見る
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James, James... JAMES!! I came into the store looking for advice from someone on how to dress for summer and left with an entire new wardrobe full of new looks... James spent well over an hour explain... もっと見る
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I love Fatface products their jeans are just the best! I also like the ethos of the company. I had online returns to be processed in store and this was handled in a breeze, no problem. I bought anot... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 3 Festival Place, RG21 7BF, Basingstoke, Hampshire, 英国
- 01256 352103
4.8
優良
166件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - BASINGSTOKE 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BASINGSTOKE 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the clothes n the staff are very…
Love the clothes n the staff are very very helpful so a great shopping experience!
2024年11月23日
FatFace - BASINGSTOKE 2 からの回答
Hello! thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lots of stock and choice
Have not been in the Fatface store for a while and was very surprised by how much more stock and choice that they now have. Had some great help from Luke whilst trying out handbags as I wanted to check how much adjustment there was on the straps.
2024年11月16日
自発的なレビュー
FatFace - BASINGSTOKE 2 からの回答
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Huge thank you to Amanda in the…
Huge thank you to Amanda in the Basingstoke fatface who helped me through a really tricky situation with my online purchase return and a gift card. She sorted it out with no drama and a big smile on her face. Couldn’t be more thankful for her!
2024年10月22日
自発的なレビュー
FatFace - BASINGSTOKE 2 からの回答
Hello Katrina
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Basingstoke store - this is great to hear. Take care, LE
Great jacket
The item was a a good price, I was able to have it delivered to the store free of charge promptly and the item is amazing.
2024年10月13日
FatFace - BASINGSTOKE 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Customer service is second to none
Customer service is second to none. A recent problem with a purchase was swiftly resolved with a couple of emails.
2024年8月12日
FatFace - BASINGSTOKE 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BASINGSTOKE 2 からの回答
Hi Sarah, thank you for leaving a review. We're glad to hear that you're a fan of our Basingstoke store, and thank you for your feedback about the variety of items available. Take care, CD
Ordered some shorts in time for my…
Ordered some shorts in time for my holiday. Item was despatched promptly on the heels of my order and a few days later at 10:15am I get an email the item had been received into my local store. Up to this point I was impressed with how easy and efficient it had all been. When my partner went in to collect the item with the requisite email unique reference the very next day (again a nice feature that someone else could collect the item for me if they had my email) she was told no shorts had been received for me! A few staff members looked but they couldn't be found! So given the email is triggered by their stocking system when that delivery is barcode read, it must have been delivered and then lost! Either sold as stock in error or given out by someone in another order in error! Either way a poor show! Perhaps I was unlucky or perhaps their process is just not tight enough in store, or maybe the stocking system messed up and they never actually delivered them to store as the email said, what triggered the email. I guess I'll never know. But that stock is somewhere right now but it's not with me and that email says they should be or maybe the stock never existed. Something went wrong here FatFace but what, because you were so close to getting it right and then totally missed the mark? All that said I like the store and staff seem nice, which is why this just seems so wide of the mark for them.
2024年8月13日
FatFace - BASINGSTOKE 2 からの回答
Hi Adrian, thank you for taking the time to leave a review. I'm sorry that you experienced this issue collecting your order - it is highly unusual. I'm unsure from your review if the store staff were able to find a resolution for you, either by refunding, reordering, or helping find a suitable alternative item. If you need further assistance with this issue, please do get in touch by emailing customerservices@fatface.com so our friendly team can get this sorted for you. Take care, CD
Received the products with no problems
Received the products with no problems. I had ordered a T-shirt, white and its good quality cotton, also a leather belt, again very pleased with the belt.
2024年7月15日
FatFace - BASINGSTOKE 2 からの回答
Hello Iwona
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
Fatface is a great company to buy fromTheir customers service is very good
Their customers service is very good. And clothes arrive on time. They are a pleasure to by from.
2024年6月22日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback regarding service and delivery. We hope you love your order!
Take care. -GM
Nice product , good design
Lovely trousers with good design , good quality , true size. The staffs in the shop are friendly.
2024年6月17日
FatFace - BASINGSTOKE 2 からの回答
Hello Audrey,
Thank you for your 5* review.
It is great to hear you are pleased with the service you have received and the quality of our items. We look forward to welcoming you back soon!
Have a good day!
Take care, ED
I was able to place the order online
I was able to place the order online, very easy to use website and collect from the local store. I wanted to return one of the items and this is so easy to do at the store as well. Very helpful and friendly staff , just happy to help
2024年6月5日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
really great store and company
really great store and company, friendly and helpful staff and very nice clothes :)
2024年5月26日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Lovely pyjamas bought from Fat Face for…
Lovely pyjamas bought from Fat Face for my grandson. Excellent quality. Excellent price in their sale.
2024年5月23日
FatFace - BASINGSTOKE 2 からの回答
Good morning, FatFace customer.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments. We look forward to you shopping with us again soon at our Basingstoke store.
Take care, JB
Nice new dress
Bought a nice new dress. One with pockets, not clingy but drapes beautifully in green and cream. Very happy.
Very nice staff.
2024年5月23日
自発的なレビュー
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your new dress and we look forward to welcoming you back soon. Take care, LC.
I placed my order on 24 April for…
I placed my order on 24 April for delivery to the Fat Face store in Basingstoke. I am still awaiting a notification of its delivery there.
I did pop in the shop in Saturday to see if they had it. Unfortunately they didn’t.
2024年4月24日
FatFace - BASINGSTOKE 2 からの回答
Hi there,
Thank you for taking the time to leave us your review.
I am sorry to hear you are yet to receive your Click and Collect order. We apologise for any disappointment or inconvenience caused.
I have just emailed you now to follow up with this.
Take care. -GM
I ordered 2 sizes
I ordered 2 sizes, one fit perfectly and the other I took back to the shop which I loved as I had a look around the shop.... Brilliant
2024年4月26日
FatFace - BASINGSTOKE 2 からの回答
Hello Jo
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service and great products.
2024年4月19日
FatFace - BASINGSTOKE 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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