I ordered some dresses for a wedding which came into store ( Beverley). The ladies in store helped me so much - advised a different size, managed the returns and ordering, recognised me when I came ba... もっと見る
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The jeans were ordered in for me as I required short. I returned them as I found a similar pair for £18 less in M and S. Similar quality but still too high waisted
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I was looking for a denim jacket in a specific style, more boxy than too fitted. The shop assistant was so lovely, showing me all the denim jackets and I found The One. There was a blouse I had se... もっと見る
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I tried a size 14 R on in store and they were big on the waist. I then tried a 10 as no size 12 available. To my surprise they fit really well. Very flattering and comfortable. They were still a li... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
52/53 Saturday Market Place, HU17 8AA, Beverley, North Humberside, 英国
- 01482 880039
4.7
優良
194件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I returned faulty goods to my local…
I returned faulty goods to my local store, Beverley. They gave me a gift voucher to buy again online. Super people and great service here. I then had a problem with my online order and needed to use the chat line. Ryan was very patient and sorted the problem, then put through my order for me. Great service and a super Beverley store and staff, too.
2023年2月26日
自発的なレビュー
FatFace - BEVERLEY からの回答
Hi Madeleine,
Thank you for taking the time to leave this lovely review. I am glad you had a great service at our Beverley Store and that Ryan went above and beyond to sort the problems you had with your online order. I will be sure to pass your comments on.
Have a lovely afternoon. DW
I ordered for Click & Collect and it…
I ordered for Click & Collect and it was there the next day, excellent service!
2022年11月24日
FatFace - BEVERLEY からの回答
Good Evening
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great evening.
Take care, EP
Purchased online
Purchased online , great communication and items arrived quickly and as usual were great .
Wether you shop online or in store FatFace is great value and so nice .
Staff in Beverley store are fantastic.
2022年11月11日
FatFace - BEVERLEY からの回答
Thank you so much for your kind review! We strive on giving the best service to our customers so to receive these comments is amazing. Your comments will be fed back to our incredible team in store! - RS
Friendly helpful service
2022年11月6日
FatFace - BEVERLEY からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
FatFace - BEVERLEY からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Great friendly service
2022年9月3日
FatFace - BEVERLEY からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
This was my first online purchase from…
This was my first online purchase from yourselves, everything went very well. Prompt service, royal were on time absolutely no problems.
My skirt was beautiful, everything that a previous buyer had said about it , so helpful having the review system.
My dress I had to return, a thing I hate doing but you made it so easy, I filled the return note and by 11:00 am it was back at the post office , just 2 hours after delivery. It was the most beautiful dress but I was too slim to wear it . Thank you Fat face , I love your products .
2022年8月22日
FatFace - BEVERLEY からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Happy with items
Happy with items , not happy with delivery service who left them behind my front wall visible to a busy street !
2022年8月16日
FatFace - BEVERLEY からの回答
Hi Donna
Thank you for taking the time to write a review.
I was really disappointed to hear about where the parcel was left by our courier. We will be feeding this back to them.
Great to hear you are pleased with your purchases. MJ
The team were friendly and helpful.
2022年8月14日
FatFace - BEVERLEY からの回答
Good Afternoon Yvonne
Thank you for your review and for sharing your recent experience in our Beverley store with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a lovely rest of your Afternoon.
EP
Excellent service
Great service online and at my local Beverley shop .Nothing is too much trouble,I had to return 1 item from an order of 2 .Service with a smile .
2022年8月14日
自発的なレビュー
FatFace - BEVERLEY からの回答
Good Afternoon Angela
Thank you for your review.
I am so pleased to hear of your recent experience in our Beverley store. Please be assured that I will pass this onto the crew members involved.
Have a lovely rest of the day!
EP
Product really good and easy to wear in…
Product really good and easy to wear in this hot weather.
Delivered before estimated time and the by friendly and pleasant courier.
Very pleased overall.
2022年8月13日
FatFace - BEVERLEY からの回答
Good afternoon!
Thank you for leaving us this 5* review.
It's great reading such positive comments about the service you received. We look forward to you shopping with us again soon.
Have a great day and stay safe. JB
Was pleased to find the perfect top
Was pleased to find the perfect top on line in the size and colour that I wanted for a Gift. The parcel was delivered to my Daughter in good time and tracking texts kept me informed.
The product met my Daughters expectations of size and quality.
I prefer to go to a shop normally to look at products but was unable to travel to the next town to access Fat Face so had to order on line, and experienced an excellent service. Thank You.
2022年6月24日
FatFace - BEVERLEY からの回答
Hi Nancy,
Thank you for your 5* review. I am pleased to hear that you love your daughter loves her new top and that you are happy with our service. Many thanks-AB.
Exceptional customer service very…
Exceptional customer service very friendly and helpful
2022年6月19日
自発的なレビュー
FatFace - BEVERLEY からの回答
Hi Lee, thank you for your 5* review on the Beverley Store - this is wonderful to hear! Take care, LE
FatFace - BEVERLEY からの回答
Hi Charlie, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Best Wishes, LE
I went to my local store to try this on…
I went to my local store to try this on but this jumpsuit wasn't available which was frustrating, so I ordered it online. It arrived quickly and I like it. A good fit, nice fabric, good shape, not too bad a price and I know I will wear it this summer.
2022年4月23日
FatFace - BEVERLEY からの回答
Hi Angela, I am so pleased you were able to get hold of the jumpsuit you were after! Take care, LE
What’s not to like…
What’s not to like…. Great clothes, great staff. Great service.
Fatface, my favourite brand, bar none.
2022年3月30日
FatFace - BEVERLEY からの回答
Hi Paul,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day! EG
I love FatFace
I love FatFace - their designs and colours. The staff in my local branch are also really lovely and offer excellent customer service.
The only reason for not giving 5 stars was: I had to send a dress back recently because the sewing around the neck was not the same on both sides, it was poorly done so it didn't match and looked odd when worn. Such a shame as the rest of the dress was beautiful.
2022年3月22日
FatFace - BEVERLEY からの回答
Hi Nadine
Thank you for your review and positive comments. I was sorry to hear that this particular dress was not up to our usual high quality standards. Please accept my apologies for this.
When our warehouse team receive your return they will process a full refund of what you paid for it. Have a lovely evening. MJ
Amelia sweatshirt dress
Really lovely piece of clothing size twelve fits perfectly am thinking about buying the same piece in green
2022年2月28日
FatFace - BEVERLEY からの回答
Hi Chris, Thank you for the 5 star review on your recent purchase, great to hear how pleased you are with your new item and that you might treat yourself to another one. Have a great day, LM
FatFace - BEVERLEY からの回答
Good Afternoon,
Thank you so much for the 5 star review, so pleased you had a great experience in the Beverley Shop. Take care, LM
Great Customer Service
I was very surprised and pleased with Fatface customer service at the Beverley store ( East Yorkshire) I had had serious family issues which delayed my return of some shoes which were too small. I was shown a lot of kindness and understanding about my situation which was amazing !! It really improved my day !! I will not hesitate to go back to them again to shop !!!
2022年2月4日
FatFace - BEVERLEY からの回答
Hi Deborah,
Thank you for your 5* review. I am happy to hear that our Beverley store were so accommodating. I will pass your lovely comments onto the store. Have a great week. Many thanks-AB.
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