Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... もっと見る
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Excellent customer service. I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She hel... もっと見る
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This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... もっと見る
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I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), las... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, 英国
- 01216 343570
4.7
優良
190件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great quilty product
Great quilty product, excellent service and quick delivery. Highly recommend
2023年11月8日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great offer good presentation
2023年11月8日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi Gary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered online to pick up at a local…
Ordered online to pick up at a local store in Birmingham. Had confirmation through of purchase & was told on it that my item would be instore to collect in a few days. Two weeks passed & I happened to think about the order so popped down & they’d got it but I’d had no email to let me know it’d arrived, then the lady couldn’t find it at the store but ‘eventually’ did.
2023年10月17日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi Mark, Thank you for your feedback. I am so sorry to hear of your disappointment with your recent experience. Please be assured that I have passed your comments the appropriate teams for future considerations. Take care - KS
I love FatFace clothes!
I like FatFace's clothes in general because it looks simple (there's no cropped items or words splayed across the clothes) and it feels good quality too. I feel like there aren't many stores who sell clothes like this anymore because of fast fashion.
So far I have purchased a waterproof coat and a pair of dungarees which I love and have constantly worn because it's so comfortable and practical.
As for the store itself, staff members have always been helpful and friendly, and there always seems to be a nice atmosphere in there. I chose the 'Click and Collect' option for one of my orders and it was processed quickly which meant I was able to collect it towards the end of the week. Collecting it at the store was a quick and easy process too when compared to other stores.
I hope the quality of their clothes will stay the same and they don't fall into the same issues as other stores.
2023年10月23日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff in Fatface are polite and…
Staff in Fatface are polite and helpful. I ordered a leather bag to deliver in store. Great bag, lovely leather, good experience !
2023年9月21日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello Deborah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helped out by a lovely customer service…
Helped out by a lovely customer service assistant. Made shopping, which I hate, a pleasurable experience.
2023年9月22日
自発的なレビュー
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good afternoon, Barbara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Birmingham Grand Central store.
Take care, JB
Great quality clothes
Great quality clothes, calm in-store vibe, and friendly, helpful service.
2023年9月2日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good Afternoon Clare,
I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours, we cannot wait to welcome you back!
Have a wonderful day! - JW
Great delivery and service
Delivered on time. Friendly efficient service in store. Even given another bag, without asking, after opening the bag that the wellies were delivered in.
2023年8月27日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you had a pleasant experience with our friendly crew in our Birmingham store. I hope you continue to enjoy your visits to our stores.
All the best, MM
They are always there if you need help
2023年8月18日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love love love Fatface clothes so much
Love love love Fatface clothes so much. Ordering online so easy. Delivery to local store and then can browse in the store and buy even more bargains as gifts. Great quality and style.
2023年8月28日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi Beverley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Little pretty summer dress *****
Bought a cotton dress which was on sale. A size 8 which is true to size for me, loving it.
2023年8月25日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello Elsa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Speedy serve but item was too big
Speedy service and delivery but unfortunately the sweatshirt was too big and quite thin
2023年8月17日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello, thank you for taking the time to leave a review.
I'm really sorry to hear that this item wasn't right for you on this occasion. I trust you found our returns process hassle-free?
I'll be sure to pass your feedback on to the relevant teams for future consideration.
All the best, LB
Customer Service good in Store
Customer Service good in Store. Coat too long but lovely colour and good quality. Swimming Costume pretty but didn’t like loose flaps of material on straps. Pleased with short Parka and smart purple jacket
2023年8月16日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Thank you for your comments. We are pleased to hear of your positive shopping experience with us! - RS
Fatface has become a must
Fatface has become a must visit store because virtually every time we look online or in store there's something we like ,great quality at realistic prices we love it
2023年8月18日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Thank you for your review, we deeply appreciate your feedback! - RS
Happy customer
Clothes arrived pretty quickly, collected them from the Grand Central store. Staff were very friendly and helpful.
2023年8月10日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good afternoon, Luke
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham Grand Central store.
Take care, JB
Shopping made easy and affordable
Easy to buy, great communication, free pick up from store, lovely item!
2023年8月8日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Love fat face clothing I…
I love your clothing range I buy when I can afford it that’s why I take advantage of you sale lots of bargains
2023年8月8日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Fatface offer good quality and stylish…
Fatface offer good quality and stylish clothes for women at my age. I love their clothes.
2023年8月2日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good Morning Susanna, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care - JW
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello Laura
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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