Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... もっと見る
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I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... もっと見る
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Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shi... もっと見る
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Fantastic quality and hard wearing. Easy to mix and match items and good variety of colours that are fun and vibrant. It’s also good being able to go to my local store and see the items before pur... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, 英国
- 01322 423454
4.7
優良
160件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - BLUEWATER 2 からの回答
Good Afternoon,
Thank you for your feedback the crew at the Bluewater store. It is so wonderful to read about the great experience you had instore
Take care - KS
Returning online order
I returned a couple of dresses , sadly the material was very itchy due to the gold thread…the sleeves were not lined. Very pleasant staff dealt with the return swiftly and politely.
2022年11月3日
FatFace - BLUEWATER 2 からの回答
Thank you for your 5* review. We are sorry that your purchase wasn't the right material for you at this time. I will send this information over to our design team for future consideration. We will also pass this review over to our wonderful team in store! - RS
Great Styles
Great styles, reasonable price, always offers, lovely store and friendly, helpful staff.
2022年10月1日
FatFace - BLUEWATER 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Did not receive my order
Did not receive my order as you use Evri who are not reliable and lost my package. So disappointed as order items were out of stock by then. If I could give zero, I would have. Please stop using Evri.
Yes, got a refund but I really wanted my items that I ordered. Hence disappointed.
2022年9月29日
FatFace - BLUEWATER 2 からの回答
Good Morning
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have looked into this further and I can see that a full refund has been processed for you.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com
EP
Lovely dress and helpful staff
I bought the dress online but needed a different size so went to the Bluewater store. Staff member was very helpful. Checked the stock room but didn’t have my size so she credited me for the dress and she reordered it to be delivered to me. Arrived within about 4 days.
2022年9月16日
FatFace - BLUEWATER 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Excellent service and quality clothing
2022年9月23日
FatFace - BLUEWATER 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
The service online was excellent
The service online was excellent. Your courier let you down. He did not ring any bell and just left the parcel on the back door step very late in the day. It was quite obvious that someone was at home. If l hadn't come out to check the garage the parcel would have been out all night. Only problem l had with your service.
2022年9月5日
FatFace - BLUEWATER 2 からの回答
Hi Carol, thank you for taking the time to leave your review. I am sorry to hear that you are disappointed with the courier for this delivery and I will be sure to pass your feedback on. Take care, LE
FatFace - BLUEWATER 2 からの回答
Good morning,
Thank you for leaving us this review about your shopping experience.
Thank you for being a loyal customer of ours! - ES
I love the quality clothing.
2022年6月21日
FatFace - BLUEWATER 2 からの回答
Good afternoon Sheila,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!- DW
Yep, all good
Ordered the white and black in size 14 and 16. I'm more of a size 16 but the 14 fitted well so I wonder if they come up a little on the big side. Happy with my order. Returned unwanted sized to Bluewater store. Very helpful and courteous assistant who apologised for the wait. All good.
2022年6月9日
FatFace - BLUEWATER 2 からの回答
Hi Julie,
Thank you for your 5* review. I am pleased to hear that your order turned up quickly and that you are happy with our online service and returns policy. Many thanks-AB
Easy to order and fast delivery
Easy to order and fast delivery. The dress material was very soft and similar to a fine cord . An easy print which isn’t fussy . The dress fitted well true to size and adaptable to how you wear it .
2022年3月11日
FatFace - BLUEWATER 2 からの回答
Hiya, Thank you for your great review regarding your recent online order. We are so pleased to read how happy you are with your recent purchases, and we look forward to you shopping with us again. LM
Bright and airy store, friendly staff
I always love shopping in Fat Face, not only are the products good quality, the shop is bright and airy, and the staff are always friendly and polite. They’re always ready to help and chat and go above and beyond. And…their hand sanitiser in the doorway smells lovely!!
2022年2月7日
自発的なレビュー
FatFace - BLUEWATER 2 からの回答
Good morning Amanda, Thank you for taking the time to give us a 5* review about your shopping experience in Bluewater, it's great to hear such positive comments about the service you receive from our staff and I am sure they will love to hear your feedback. Take care, LM
Really pleased with my latest FatFace…
Really pleased with my latest FatFace purchase. Quick delivery too!
2022年1月29日
FatFace - BLUEWATER 2 からの回答
We are glad you got your order quickly - ENJOY! CP
I love this brand
I love this brand, they make great products and partner up with interesting organisations
2022年1月25日
FatFace - BLUEWATER 2 からの回答
Hi,
Thank you for taking the time to leave us a 5* review.
It’s great to hear that you love the brand and what we try an do with other organisation. We like to try and make a positive difference in the world we all live in.
Take care, LM
I would like to thank and recognise…
I'm generally not the type to leave reviews but I would like to thank and recognise Anne-Marie at the Bluewater store for her help and time today. I asked her a question to check a barcode and price for me and then mentioned what I intend to do. She offered to help me personally and went onto the tills for my purchase/transactions, thus saving me £7. Thank you for my awkward request!
This was also my first time ever purchasing from FatFace.
(16/01/2022 at 12:43pm)
2022年1月16日
自発的なレビュー
FatFace - BLUEWATER 2 からの回答
Good afternoon Cindy,
Thank you so much for your 5* review. I am so so pleased that we were able to help and I will be sure to have this passed onto Anne-Marie and the rest of the team.
I hope you have a lovely day. -CA
Service was exellent & extremely…
Service was exellent & extremely helpful at Blue Water Dartford
2021年11月30日
FatFace - BLUEWATER 2 からの回答
Hi Allison,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received and will ensure that your feedback gets passed on. We hope you enjoy your new purchase!
Have a great day!
Thanks again, JH
As always my purchases are of a lovely…
As always my purchases are of a lovely quality. The staff again as always were there to help and very friendly and courteous. That’s why I love shopping with FatFace.
2021年11月29日
FatFace - BLUEWATER 2 からの回答
Good morning,
Thank you for leaving us this 5 star review about your shopping experience, it's great reading such positive comments about the quality.
Merry Christmas! - ES
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