Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... もっと見る
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The usual great quality and value from FatFace. Shop staff were very helpful, and it's really useful to be able to assess the material, fit and quality before purchase.
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Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... もっと見る
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I had an issue with my last order from Fatface so I rang their customer helpline and spoke to Jo who was absolutely fantastic, she simply could not have been more helpful or reassuring. My issue was... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, 英国
- 01223 354794
4.6
優良
138件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It was quite fast to purchase online…
It was quite fast to purchase online and be able to pick up next day. The down side is that there is no return label by post anymore, but I guess it is expensive. Great service, great goodies, never the less.
2024年9月8日
FatFace - CAMBRIDGE 2 からの回答
Hello Renata
Thank you for your review.
I am pleased to hear that you found our Click and Collect service to be efficient. This is great news!
I will be sure to pass your comments to our team regarding the returns labels in parcels for their attention.
Take care. LE
My recent order arrived on time in days…great service from Fat Face
My recent order arrived on time in days well packaged. The product was lovely but a bit too big. So I had to return it to the shop. The staff were very friendly & helpful. Would shop there any day. Great service!
2024年9月9日
FatFace - CAMBRIDGE 2 からの回答
Hello Margaret
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cambridge store - this is great to hear. Take care, LE
Cambridge Store
Cambridge Store ~ Manager (Scottish chap) absolutely ACE and should be rewarded, always extremely helpful, polite and friendly at same time being professional to all customers. Have been served by him very many times.
2024年8月20日
FatFace - CAMBRIDGE 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I am always very pleased with the…
I am always very pleased with the quality of the items I purchase and the service I receive.
2024年8月16日
FatFace - CAMBRIDGE 2 からの回答
Hi Carolyn,
Thank you for your 5* review. We're pleased to hear that you are pleased with the quality of your item and the service you have received. Have a great day! Many thanks-AB.
The staff at the Cambridge shop are so nice
The staff at the Cambridge shop are so nice, friendly and helpful. I like Fat Face clothes very much, especially at sale time!
2024年8月10日
FatFace - CAMBRIDGE 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly …
Very friendly welcoming staff nothing too much bother went the extra mile!
2024年7月27日
自発的なレビュー
FatFace - CAMBRIDGE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your positive feedback regarding one of our stores! We look forward to welcoming you back soon.
Take care. -GM
My favourite shop!
Always shop at Fatface, the clothes are good quality and well priced. The staff are always friendly and helpful
2024年6月24日
FatFace - CAMBRIDGE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re delighted to read your positive feedback regarding quality, pricing and our stores. We look forward to welcoming you back soon!
Take care.- GM
FatFace Cambridge
Love the design and materials at FatFace 😍
And the staff at Cambridge was so nice and helpful. My favourite clothing shop.
2024年7月5日
自発的なレビュー
FatFace - CAMBRIDGE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
Quick delivery
Quick delivery, no quibble return to the shop of the other size I ordered. and I love my purchase!
2024年6月18日
FatFace - CAMBRIDGE 2 からの回答
Hello Nadia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Denim shirt
The garment looks better in the photo than in reality. I visited the Cambridge shop but it didn’t have a single example of the shirt to view, I ordered online instead. To me the fit is on the small side. The buttons also seem too small for the buttonholes and tend to come undone. The service was pretty efficient, but in truth I’m left feeling a little disappointed with the garment I received.
2024年6月15日
FatFace - CAMBRIDGE 2 からの回答
Good Morning,
Thank you for taking the time to leave a review.
I am sorry to learn of your disappointment in your recent purchase.
If you would like us to review in more detail, please pop us an email to customerservices@fatface.com with images so we can pass this onto our garment team to investigate.
Thank you for your continued patience.
Take care, ED
FatFace - CAMBRIDGE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and delivery. We hope you love your order!
Take care.- GM
Great bargain in sale
Great bargain in sale. Ordered 2 for sizes, returned 1 in shop, super fast refund!
2024年5月26日
FatFace - CAMBRIDGE 2 からの回答
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Fatface-great quality and service
Great quality clothes delivered amazingly quickly within a couple of days.
2024年5月12日
FatFace - CAMBRIDGE 2 からの回答
Hi there,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
FatFace - CAMBRIDGE 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fantastic service
Fantastic service! It's always great to go into a shop which has welcoming, attentive staff, and of course, lovely clothes! Couldn't recommend enough!
2024年5月11日
自発的なレビュー
FatFace - CAMBRIDGE 2 からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Cambridge store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
Easy click and collect
Easy to order online and collect in store. Arrived quicker than expected!
2024年4月25日
FatFace - CAMBRIDGE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon!
Take care. -GM
Issue resolved promptly in store
Excellent customer service in store after I had an issue with my E-receipt not arriving. Thank you!
2024年4月23日
FatFace - CAMBRIDGE 2 からの回答
Hello,
Thank you for your review, we are very sorry that you did not receive your E-receipt from our store.
I can see you have emailed us about this and I will now get back to you.
Take care, SW.
From the time I have put my order in
From the time I have put my order in, I was kept updated where the order is until received. I have also visited the shop in Cambridge and received very good service.
2024年4月26日
FatFace - CAMBRIDGE 2 からの回答
Hello Agnes
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CAMBRIDGE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -GM
Good quality material and good feel
2024年3月25日
FatFace - CAMBRIDGE 2 からの回答
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your new purchase and the quality and fit of it. I hope you continue to enjoy our products as much as we do.
All the best, MM
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