Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... もっと見る
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所在地
所在地を変更Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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Quality: Defective material on mens FF Polo Shirt (H59-451), appeared after 1st wash , item never worn, small hole adjacent to pocket This is the second time! Quality is definitely getting worse in... もっと見る
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Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... もっと見る
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I simply love fatface, their clothes are so beautiful, soft and well design. I like to wear them during the whole year; spring full of flowers, nice and comfortable dresses and shirts, warm during win... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, 英国
- 02920 667139
4.6
優良
159件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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One Of The Worst
One Of The Worst It Is The Worst Worst FatFace 1990s Fashion FatFace Shopping
2023年3月28日
自発的なレビュー
FatFace - CARDIFF 3 からの回答
Hi there,
Thank you for your review. We have sent a follow up email to request further details so that we can get in touch to understand the nature of your review and work to resolve any complaint that you may have.
We have not received these further details, but if you would like to contact us, please email us at customerservices@fatface.com and we will be happy to help.
Thank you, SC
Always had good experiences with…
Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss.
Customer services for online and in shop purchases have always been great and staff polite and helpful. Even when i received an online delivery whereby somebody ha removed an item on transit, this was resolved promptly.
Please open more stores :) high street stores in Wales.
2023年1月6日
自発的なレビュー
FatFace - CARDIFF 3 からの回答
Thank you so much for this review. We are so pleased to hear of your extremely positive experience when shopping with us. Your comments will be fed back to the appropriate team for future consideration! :) - RS
Love lounge suits for children
2022年12月9日
FatFace - CARDIFF 3 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Most helpful and pleasant service .would defiantly shop there again .
The staff at the shop were very helpful and pleasant .
Would defiantly shop there again .
2022年11月2日
FatFace - CARDIFF 3 からの回答
Good afternoon, Joan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cardiff store.
Take care, JB
Staff helpful & friendly
Staff helpful & friendly. item wasn’t in stock but ordered for home delivery .
Looking forward to new pjs .
2022年11月4日
FatFace - CARDIFF 3 からの回答
Thank you for your lovely review. I am sorry that the item that you were after was not in stock at the time of your trip. It may be worth looking on our website for any items that you may want specifically just in case! I will forward this information over to our team in store :) - RS
Lovely staff in FF Cardiff
Lovely staff in FF Cardiff. Helped me choose my outfit and it looks great ☺️
2022年10月1日
FatFace - CARDIFF 3 からの回答
Hi Peter
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew.
Have a lovely weekend, KS
Great delivery (box was a bit torn up)…
Great delivery (box was a bit torn up) but all arrived in great condition and refund experience in store great too
2022年9月3日
FatFace - CARDIFF 3 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
I Buy a lot of shirts from Fatface
I Buy a lot of shirts from Fatface. Quality is always great and easy to purchase online knowing the sizing is spot on. Keep up the good work.
2022年9月4日
FatFace - CARDIFF 3 からの回答
Hi Chris, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely helpful staff and amazing…
Lovely helpful staff and amazing quality clothing, love fat face.
I order stuff for my sister and send it to Australia for birthday & Christmas, just send her the ladybug pyjama leggins and shirt T-shirt set, she absolutely loved it and she now is a fan 🥰
2022年8月4日
FatFace - CARDIFF 3 からの回答
Hi Sharon
Thank you for your 5 star review. Glad your sister likes our stuff. PW
Good service
Good service, staff very helpful, bought a lovely dress good fit etc. Pleased with purchase.
2022年7月30日
自発的なレビュー
FatFace - CARDIFF 3 からの回答
Hi Tracey, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Cardiff store - this is great to hear. Take care, LE
FatFace - CARDIFF 3 からの回答
Hi Lesley, thank you for your 5* review. I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon! Take care, LE
Honest kind helpful staff
This store stocks all the fat face range. The staff are so helpful. Genuinely give opinion when I wasn’t sure of a dress I tried on they agreed not right for me and helped me find something that suited me better. That honestly made me a regular shopper.
2022年7月11日
FatFace - CARDIFF 3 からの回答
Hi There, thank you so much for your lovely review on the Cardiff store, I am so pleased to hear that you had a wonderful shopping experience and your feedback will be passed on! Take care, LE
Lily Cardigan in White .
The rating for this review is not for the store but for the information provided on your website!. The store is so helpful in every way. I had been into the store to find the Lily cardigan an in white but unfortunately it was not available. I tried on another colour just to find out if it suited me and also what size I may need.
It looked very nice and also a useful item to have in my wardrobe.
The lady in the shop said she could order a white one for me, but I w anted to think about it fir a day or two. I eventually ordered one in white online. When it arrived, very quickly I must say , I opened the well wrapped parcel to find it was not white!. It wasn’t not even Ivory. It looked like a cream cardigan. Your description is totally inaccurate and misleading on your website. This was very disappointing to me and also time wasting.
I returned it to the store and have been given a refund.
Not a happy customer!.
2022年6月2日
FatFace - CARDIFF 3 からの回答
Hi Bernice,
Thank you for your review.
I am sorry to hear that you were disappointed with your recent purchase. I will ensure that your feedback will passed onto the relevant department to take your comments on board.
Thank you for taking the time to leave your review. Have a great day. Many thanks-AB.
I love Fatface
I love Fatface. The clothes are always unique, the variety, value for money and designs are fab. Wish they had more stores near me but it’s worth the journey but I do buy so much online.
Love a fat face purchase
2022年5月26日
FatFace - CARDIFF 3 からの回答
Good morning Emma,
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. I am pleased to read that you're looking forward to shopping instore again-we can't wait to see you!
Thank you for being a loyal customer of ours!
Have a great day!
Take care, LA
Lovely attentive staff.
2022年4月26日
自発的なレビュー
FatFace - CARDIFF 3 からの回答
Good Afternoon Paul
Thank you for your 5* review.
I am so pleased to hear of the recent service you received in our Cardiff store.
I hope you have a lovely Afternoon!
- EP
First class items and service being
2022年4月18日
FatFace - CARDIFF 3 からの回答
Good afternoon,
Thank you for your 5* review.
Enjoy your new purchase!
Have a lovely day!
Take care, CT
Disappointed.
I found these jeans not suitable for my shape at all. To make matters worse when I took them back to a Fat Face shop for a refund I was turned away because I paid through PayPal. None of this is stated on the returns slip. Very disappointed.
2022年4月14日
FatFace - CARDIFF 3 からの回答
Hi there
Thank you for spending the time to leave a review. I am sorry that the jeans were not suitable on this occasion. We currently don't accept Paypal refunds in store and I am sorry it was not on the return slip but we do let customers know this on our website.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
My sister recommended and I'm not…
My sister recommended and I'm not disappointed.Two gorgeous scarves I could use as shawls and a fine,soft jumper.I will be looking again.
2022年3月30日
FatFace - CARDIFF 3 からの回答
Good Afternoon Ann,
Thanks for taking the time to write a review. We are happy to hear you sister's recommendation did not disappoint. Have a great day! -KC
Love fat face clothing
2022年3月8日
FatFace - CARDIFF 3 からの回答
Hi Jill,
Thank you for your 5* review. Have a great day! All the best-AB.
Brilliant
Brilliant. My order arrived on time and was as expected. I am very happy with my new clothes.
2022年3月4日
FatFace - CARDIFF 3 からの回答
Hi Oriel
So glad to hear your new wardrobe additions are what you hoped for.
Have a great weekend. MJ
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