Always had good experiences with Fatface, only criticism is size 6 in quite a few styles tend to come up larger, so its hit and miss. Customer services for online and in shop purchases have alwa... もっと見る
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所在地
所在地を変更Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA Cardiff, Glamorgan, GB
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A lovely shop with very friendly and helpful staff. I had previously seen a dress online and luckily it was in stock in the shop. Tried it on and purchased it. The one assistant had on a lovely white... もっと見る
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Excellent service, quick delivery and great in store service. Great lightweight down jacket with a hood - most important. I don’t wear coats when I’m driving but wanted something lightweight which was... もっと見る
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I forgot to add one item to the order (£150). I went online to see if I could add it on, but this was not possible (I do understand this). Online it said if I contacted customer services I could order... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit LG67 & R507 39 The Hayes, St Davids Dewi Sant, CF10 1GA, Cardiff, Glamorgan, 英国
- 02920 667139
4.7
優良
148件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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FatFace - CARDIFF 3 からの回答
Hi Lesley, thank you for your 5* review. I am so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon! Take care, LE
Honest kind helpful staff
This store stocks all the fat face range. The staff are so helpful. Genuinely give opinion when I wasn’t sure of a dress I tried on they agreed not right for me and helped me find something that suited me better. That honestly made me a regular shopper.
2022年7月11日
FatFace - CARDIFF 3 からの回答
Hi There, thank you so much for your lovely review on the Cardiff store, I am so pleased to hear that you had a wonderful shopping experience and your feedback will be passed on! Take care, LE
Lily Cardigan in White .
The rating for this review is not for the store but for the information provided on your website!. The store is so helpful in every way. I had been into the store to find the Lily cardigan an in white but unfortunately it was not available. I tried on another colour just to find out if it suited me and also what size I may need.
It looked very nice and also a useful item to have in my wardrobe.
The lady in the shop said she could order a white one for me, but I w anted to think about it fir a day or two. I eventually ordered one in white online. When it arrived, very quickly I must say , I opened the well wrapped parcel to find it was not white!. It wasn’t not even Ivory. It looked like a cream cardigan. Your description is totally inaccurate and misleading on your website. This was very disappointing to me and also time wasting.
I returned it to the store and have been given a refund.
Not a happy customer!.
2022年6月2日
FatFace - CARDIFF 3 からの回答
Hi Bernice,
Thank you for your review.
I am sorry to hear that you were disappointed with your recent purchase. I will ensure that your feedback will passed onto the relevant department to take your comments on board.
Thank you for taking the time to leave your review. Have a great day. Many thanks-AB.
I love Fatface
I love Fatface. The clothes are always unique, the variety, value for money and designs are fab. Wish they had more stores near me but it’s worth the journey but I do buy so much online.
Love a fat face purchase
2022年5月26日
FatFace - CARDIFF 3 からの回答
Good morning Emma,
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. I am pleased to read that you're looking forward to shopping instore again-we can't wait to see you!
Thank you for being a loyal customer of ours!
Have a great day!
Take care, LA
Lovely attentive staff.
2022年4月26日
自発的なレビュー
FatFace - CARDIFF 3 からの回答
Good Afternoon Paul
Thank you for your 5* review.
I am so pleased to hear of the recent service you received in our Cardiff store.
I hope you have a lovely Afternoon!
- EP
First class items and service being
2022年4月18日
FatFace - CARDIFF 3 からの回答
Good afternoon,
Thank you for your 5* review.
Enjoy your new purchase!
Have a lovely day!
Take care, CT
Disappointed.
I found these jeans not suitable for my shape at all. To make matters worse when I took them back to a Fat Face shop for a refund I was turned away because I paid through PayPal. None of this is stated on the returns slip. Very disappointed.
2022年4月14日
FatFace - CARDIFF 3 からの回答
Hi there
Thank you for spending the time to leave a review. I am sorry that the jeans were not suitable on this occasion. We currently don't accept Paypal refunds in store and I am sorry it was not on the return slip but we do let customers know this on our website.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
My sister recommended and I'm not…
My sister recommended and I'm not disappointed.Two gorgeous scarves I could use as shawls and a fine,soft jumper.I will be looking again.
2022年3月30日
FatFace - CARDIFF 3 からの回答
Good Afternoon Ann,
Thanks for taking the time to write a review. We are happy to hear you sister's recommendation did not disappoint. Have a great day! -KC
Love fat face clothing
2022年3月8日
FatFace - CARDIFF 3 からの回答
Hi Jill,
Thank you for your 5* review. Have a great day! All the best-AB.
Brilliant
Brilliant. My order arrived on time and was as expected. I am very happy with my new clothes.
2022年3月4日
FatFace - CARDIFF 3 からの回答
Hi Oriel
So glad to hear your new wardrobe additions are what you hoped for.
Have a great weekend. MJ
Fantastic service and products.My…
Fantastic service and products.My favourite store by a mile. Staff are really helpful.Always something new in stock.
2022年2月7日
FatFace - CARDIFF 3 からの回答
Hi Alison, Thank you for your 5* review.
I am so glad to hear that you were happy with the service from the staff in the Cardiff store and pleased to read it is one of your favourites stores. Have a great day, LM
I just love Fat Face clothes
I just love Fat Face clothes. Always excellent service and usually fast delivery. Would highly recommend. Keep up the good work FF :)
2022年2月2日
FatFace - CARDIFF 3 からの回答
Good afternoon Jackie,
Thank you for your 5* review.
I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future.
Have a great day! CA
My favourite shop
Super helpful as always , efficient friendly staff . Sorted my returns quickly from postal order , happily enquired about a belt that had not arrived, (for home delivery) due to out of stock in store & e mail not received - promptly refunded me, once we discovered it was now discontinued .
Patient with new stock enquiries & purchases . Another successful visit . Thanks
2022年2月1日
FatFace - CARDIFF 3 からの回答
Good morning Jackie!
I am so happy to read what a positive experience you had in the Cardiff store. I'm pleased to hear that they were able to help with the returns.
I will be sure to pass this on to the wonderful team. I hope you have a fab day! CA :)
Love the quality and sustainable…
Love the quality and sustainable products- one item just didn’t suit me and money was back in my account so quickly
2022年1月29日
FatFace - CARDIFF 3 からの回答
Thank you for taking the time to leave us a lovely review CP
Have purchased the Burgundy Talia Coat…
Have purchased the Burgundy Talia Coat this morning from the Cardiff store ...
Beautiful jacket much nicer on than it looks online. Excellent service , friendly and festive atmosphere in the store . Have been shopping in Fatface for years .
2021年12月23日
自発的なレビュー
FatFace - CARDIFF 3 からの回答
Hi Claire, Thank you for taking the time to leave your 5 star review. We are pleased to hear that your in store shopping experience was a positive one. Merry Christmas! - ES
Very Happy with my purchase.
Easy ordering and use of website.
My order arrived within the agreed time scale.
My jacket arrived as expected and is well sized which is great.
Very happy with my purchase.
2021年11月27日
FatFace - CARDIFF 3 からの回答
Thank you! We love getting 5* reviews CP
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