I visited Fatface this afternoon, Thursday 18th June around 3.30pm The two ladies in the shop we’re absolutely fantastic, I had a small issue with a return and they were so helpful, approachable en... もっと見る
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Nice shorts which I am am happy about. However I originally bought them on the website and had bought the wrong size. There was no paper work with it and I was directed to take them back to the sto... もっと見る
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Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... もっと見る
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Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, 英国
- 01245 266696
4.8
優良
145件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Quality clothing
Always great customer service. Returns never an issue. more With the demise of Debenhams and its many brands Fatface i feel could cater to slightly older age group. We do not all look great in skinny jeans/chinos
2023年10月23日
FatFace - CHELMSFORD 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Great service and quick delivery to my…
Great service and quick delivery to my chosen store. Very pleased with my purchase.
2023年10月16日
FatFace - CHELMSFORD 2 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
FatFace - CHELMSFORD 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
A great sales assistant in your…
A great sales assistant in your Chelmsford branch who sorted out my returns this week, without any hesitation. Professional customer service goes a long way, so well done Fat Face!
2023年9月15日
FatFace - CHELMSFORD 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CHELMSFORD 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I really enjoyed shopping at Fat Face
I really enjoyed shopping at Fat Face , really nice staff
2023年8月21日
FatFace - CHELMSFORD 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Exceptional Returns Policy.
Exceptional Returns Policy.
Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tracy or Fiona' can't recall name of lovely lady who served me.
Some big companies tell you if ordered online, return it online, which could be a hassle and takes a long time to be sorted.
2023年8月11日
FatFace - CHELMSFORD 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
FatFace - CHELMSFORD 2 からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – SK
Store is well laid out and staff are…
Store is well laid out and staff are really helpful and friendly. Fat face sizing is great and lots of clothing choice
2023年8月12日
FatFace - CHELMSFORD 2 からの回答
Thank you for your review! We deeply appreciate your feedback and we hope to see you again soon! - RS
FatFace - CHELMSFORD 2 からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Great sale prices
Easy to order, nearly half priced dress, what’s not to like ….. and the usual smiley faces when I collected at my Chelmsford store :)
2023年8月2日
FatFace - CHELMSFORD 2 からの回答
Good Morning Brenda, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - JW
FatFace - CHELMSFORD 2 からの回答
Good Morning Janet, Thank you for your feedback the crew at the Chelmsford store. It is so wonderful to read about the great experience you had instore. Have a great day! - JW
Great service both online and in store.
2023年7月30日
FatFace - CHELMSFORD 2 からの回答
Good Morning Andy,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - JW
FatFace - CHELMSFORD 2 からの回答
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Holiday Wear
Bought Grandchildren T shirts on line for their up and coming holiday. Really easy procedure and arrived on time. The quality is second to none and the colours are gorgeous. The flamingo design and the turtle marine conservation are very original and kids loved them all.
2023年7月22日
FatFace - CHELMSFORD 2 からの回答
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
I understand fatface and its style has…
I understand fatface and its style has suited mine for over 25years and if I make a mistake, they correct it. I don't want to shop for anything anywhere else. It's been that way for a long time. X
2023年7月13日
FatFace - CHELMSFORD 2 からの回答
Good morning, Martin
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chelmsford store.
Take care, JB
So helpful at this store
I went to change an item (a gift) at this outlet, discovered it hadn’t been purchased there but they couldn’t have been more helpful and changed the item anyway. So kind and attentive, I certainly didn’t feel like a nuisance, although I obviously was!
2023年7月13日
FatFace - CHELMSFORD 2 からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Not particularly helpful staff
Not particularly helpful staff - one member is staff agreed to do an exchange and then another disagrees as the item had been bought online - really could have been more helpful and polite - not great! Chelmsford branch.
2023年6月2日
FatFace - CHELMSFORD 2 からの回答
Hello, thanks for taking the time to leave a review.
I'm so sorry to hear that you've had this experience in store - I've passed your feedback on to the area manager for the Chelmsford store, and this will be fed back to the store accordingly.
If there is anything else we can assist with regarding this matter please email us at: customerservices@fatface.com.
All the best, LB
FatFace - CHELMSFORD 2 からの回答
Hello Alison - thank you for taking the time to leave a review. Upon checking this I can see that your parcel arrived at the Chelmsford store on 06/05 so is ready for you to collect now!
You were sent an email to alert you of this on 06/05, and then a reminder email today, 11/05. We would always advise to check your junk folders as sometimes our emails can end up there!
I hope that helps and that you love your new items. All the best, LB
FatFace - CHELMSFORD 2 からの回答
Good morning Stuart,
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy your shopping experience.
Have a great day!
JH
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