I visited Fatface this afternoon, Thursday 18th June around 3.30pm The two ladies in the shop we’re absolutely fantastic, I had a small issue with a return and they were so helpful, approachable en... もっと見る
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Nice shorts which I am am happy about. However I originally bought them on the website and had bought the wrong size. There was no paper work with it and I was directed to take them back to the sto... もっと見る
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Very good than you, my dresses came in a few days & I could collect them from Next at Chelmer Village store, which saved me going into town. I just wondered if had thought of doing the Simone range... もっと見る
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Exceptional Returns Policy. Ordered a pair of slip-ons online, they were a size bigger. Called Chelmsford's outlet for an exchange, excellent customer service from the phone call to collection. 'Tra... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Block 2 96 Bond Street, CM1 1GH, Chelmsford, Essex, 英国
- 01245 266696
4.8
優良
145件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing customer service!!!
Amazing customer service!!!
Two stores went above and beyond when I needed a different sized item of clothing that was out of stock online, which I needed very quickly.
2022年7月18日
FatFace - CHELMSFORD 2 からの回答
Good afternoon, Laura
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our stores.
Enjoy the rest of your day and stay safe. JB
A special shop !!
Often pop in and often find real gems !! A cotton shirt......a beautiful cardigan.........not always but sometimes.....then its extra special !!!
2022年7月16日
FatFace - CHELMSFORD 2 からの回答
Hi Rhena,
Thank you for your 5* review. We love to hear that you are happy with your new purchase and the service you have received. Many thanks-AB.
Great service
A big thank you to Michael in your Chelmsford store.
Great service. Calm, friendly efficient.
2022年7月3日
自発的なレビュー
FatFace - CHELMSFORD 2 からの回答
Good Morning
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Chelmsford store. Please be assured that I will pass this onto the crew members involved.
Have a good week!
EP
FatFace - CHELMSFORD 2 からの回答
Good morning,
Thank you for leaving us this review about your shopping experience with us, it is so nice to hear such positive comments about the quality and service you received. Take care, - ES
Thank you for being a loyal customer of ours!
Superb.
Superb., Brilliant.. We have been purchasing Fatface clothes since 1988 .. and in those days we had to travel to the West Country from the South of England . So its proof in the pudding how excellent the customer service is, coupled with excellent quality of clothes’ A huge thank you.. FATFACE ..
2022年6月15日
FatFace - CHELMSFORD 2 からの回答
Good morning, Kay
Thank you for being a loyal customer of ours! It's great reading such positive comments about the quality and service you received. We hope you love your new items and continue to enjoy shopping with us
Have a great day! JB
Returned a couple of items that I had…
Returned a couple of items that I had ordered on-line and purchased 2 more items. All dealt with promptly by the assistant who was very friendly.
2022年6月11日
FatFace - CHELMSFORD 2 からの回答
Hi Viv, thank you for your lovely review on the Chelmsford Store. This is really great to hear that they could help you out. Take care, LE
I absolutely love my dress
I absolutely love my dress, it is super comfy, stylish and flattering. I teamed it with trainers and a denim jacket and received lots of compliments. It made me feel girly, confident and fun. It washes well, it does need ironing - but I won’t hold that against it! Lol it’s a little pricey but you really do get what you pay for in terms of quality most of the time and it really does feel well made and well designed. The stripes go all the right ways to be flattering and the pockets are a massive bonus!
2022年5月7日
FatFace - CHELMSFORD 2 からの回答
Hi Samantha, thank you for your 5* review - I am so pleased to hear that you have had a positive shopping experience, this is wonderful! LE
Ladies Wear
Always a fabulous range of well designed and made clothing
And,what I call a " proper sale " !!
2022年5月6日
FatFace - CHELMSFORD 2 からの回答
Hi Marianna
Thank you for your kind words. We are glad that you love the fabulous range that we have. Kind regards DW
Excellent customer service here at the…
Excellent customer service here at the Chelmsford branch, nothing is to much trouble, very helpful.
2022年3月13日
自発的なレビュー
FatFace - CHELMSFORD 2 からの回答
Hi Les
So good to hear you enjoyed your experience of our Chelmsford store. Thank you for feeding this back to us which will be passed onto them. We look forward to seeing you in there again in the future. I hope you're having a good day. MJ
Chelmsford store………Visited to bring…
Chelmsford store………Visited to bring back a return and left with 2 more items! Served by a lady with short blonde hair very chatty, helpful and knew her stuff. Bought 2 items I wasn’t planning on simply because of her excellent customer service and the fact it looked great on her as she was wearing one of the items! Will definitely be back thank you
2022年3月13日
自発的なレビュー
FatFace - CHELMSFORD 2 からの回答
Hi Alannah
So great to hear about your experience in our Chelmsford store. Thank you for taking the time out to feed this back to us. I'm glad you came away with two quality items. I will pass your comments onto the team down there, they will really appreciate what you've said. Have a lovely evening. MJ
The Chelmsford team
The Chelmsford team (Debbie, Deb & Jo S) are a credit to the Fat Face family! Always so helpful and friendly, they go above and beyond to help their customers! Shopping in there is a really positive experience.
2022年1月22日
自発的なレビュー
FatFace - CHELMSFORD 2 からの回答
Good Afternoon Jodie
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Chelmsford store. Please be assured that this will be passed onto the crew members involved for you.
I hope you have a lovely weekend.
- EP
Website better than in store this time.
The online presence seems better at providing products than the store, although they had no stock of the item I wanted & were unable at the time to order it for me- even they tried to be helpful.
Maybe it's just the way of the world now?
But I got what I needed from the website & delivered quickly even if only notified 30mins before it turned up !
2021年11月30日
FatFace - CHELMSFORD 2 からの回答
Hi David,
Thank you for taking the time to leave us your review.
We are glad to hear you are happy with your online experience.
Merry Christmas! - ES
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