Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... もっと見る
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Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... もっと見る
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I was disappointed this week to receive a call from Evri that the item I ordered from you had arrived in a very damaged condition and they refused to deliver it. I will be contacting you again to r... もっと見る
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Staff attitude and helpfulness. A complicated return but the Manager was Top draw! Even received an additional amount of £5 on my credit for any inconvenience. Ended up purchasing two of the same i... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
83 East Street, PO19 1HA, Chichester, West Sussex, 英国
- 01243 539731
4.6
優良
180件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very happy with this T-shirt
Very happy with this T-shirt, I already have the striped one and it washes beautifully, hopefully this will be the same.
2024年8月6日
FatFace - CHICHESTER 2 からの回答
Hi Jackie,
Thank you for taking the time to leave a review.
We’re happy to hear you love your item and we look forward to welcoming you back soon. Take care, LC.
The Fatface staff were brilliant.
The Fatface staff were, as usual, brilliant! They’re a very helpful and polite selection of staff.
2024年8月6日
FatFace - CHICHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - CHICHESTER 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service quick delivery.
Great service quick delivery.
Lovely items.
Had to return some items
Had a very fast refund
Would highly recommend
2024年7月24日
FatFace - CHICHESTER 2 からの回答
Hello Jennifer
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brought this bag for a close friend
Brought this bag for a close friend. Last year I Brought the small phone bag with the little bee motive. Both bags are lovely and are treasured daily use.
2024年6月22日
FatFace - CHICHESTER 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick and efficient delivery to store…
Quick and efficient delivery to store and in store staff very helpful. Much appreciated.
2024年5月30日
FatFace - CHICHESTER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
FatFace - CHICHESTER 2 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so happy that you were able to easily order online and collect your order and visit our friendly crew. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Skirt
I ordered the skirt online on Sunday evening and collected instore on the Wednesday. Was served straight away and had collected my parcel in 5 minutes. Great service.
2024年5月13日
FatFace - CHICHESTER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SW
Great customer service!
2024年5月5日
FatFace - CHICHESTER 2 からの回答
Good afternoon, FatFace customer.
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Chichester store.
Take care, JB
Always easy to buy (and if necessary
Always easy to buy (and if necessary, return) clothes at FatFace.
A good range of styles and colours to choose from too, and one of the few places that I can buy off the shelf and know it's going to fit, thanks to the different size options.
2024年5月11日
FatFace - CHICHESTER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Great quality tops that arrived in good time.
Great quality tops that arrived in good time. Collected from Chichester Branch and ended up buying an additional top. Very happy with purchase and recommend to others.
2024年5月1日
FatFace - CHICHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great polo shirts
Good quality garments. Size choice good. Prompt delivery & safely packaged.
2024年4月30日
FatFace - CHICHESTER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to read your feedback regarding quality and delivery. We look forward to welcoming you back!
Take care.- GM
FatFace - CHICHESTER 2 からの回答
Good morning,
Thank you for taking the time to leave your review. I am so pleased that your order arrived in store quickly and that you are enjoying the new jeans. I hope you continue to enjoy our products as much as we do.
All the best, MM
Charged wrong price had to go back and…
Charged wrong price had to go back and get a refund!
2024年4月23日
FatFace - CHICHESTER 2 からの回答
Good afternoon Gareth,
Thank you for taking the time to leave a review.
We're sorry to hear you have had this experience with us.
Sadly, I cannot see you have e-mailed prior to your review.
If you would like to discuss this further, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.
Always very happy with Fat face I love their clothes
Always very happy with Fat face their clothes are always good quality
Ordering online is always good and simple
You return by post or in store
2024年4月22日
FatFace - CHICHESTER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order!
Take care.- GM
Ordered several items which came…
Ordered several items which came promptly and all fitted perfectly.
2024年4月22日
FatFace - CHICHESTER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you are happy with your items, and received your order promptly. We look forward to welcoming you back soon.
Take care.- GM
Good customer service
2024年4月20日
FatFace - CHICHESTER 2 からの回答
Good morning,
Thank you for taking the time to leave your review. I am so pleased that you received good customer service from FatFace recently. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Change of sizes…
Most of the things I have recently bought I have had to return because Fatface seem to have changed their sizes (like M&S!) I used to buy an 8 and sometimes a 6 but now I never know. The last top i bought in a 10 was absolutely huge and I had to return it. Such a shame.
2024年3月23日
FatFace - CHICHESTER 2 からの回答
Hi there,
Thank you for taking the time to leave a review.
We’re sorry to hear you are not 100% satisfied with your items. We will be sure to pass your feedback onto the appropriate department.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.
Great experience at the Chichester store
I visited the Chichester Fat Face branch in store this week & the week before & was well looked after by a super staff member who was really helpful & friendly.
I’m really happy with my purchases, great quality designs.
2024年2月10日
FatFace - CHICHESTER 2 からの回答
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered such a pleasant experience in our Chichester store during your recent visit and that you found the crew to be super helpful and friendly. I will be sure to pass your comments on to the team. I hope you continue to love our products as much as we do.
All the best, MM
FatFace - CHICHESTER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We hope you love your purchase!
Take care. -GM
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