Love FatFace. They closed my local store but I always pop in when I’m in Chi or Soton! I started on bags but I have expanded my collection to hoodies and, on my last visit, snaffled me a pair of flip... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... もっと見る
企業が回答しました
Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... もっと見る
企業が回答しました
A good experience as always. It would be good if they kept some petite sizes in store. Staff nice and helpful at Chichester branch.
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
83 East Street, PO19 1HA, Chichester, West Sussex, 英国
- 01243 539731
4.7
優良
191件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Only buy in the sales
Only buy in the sales. Always pleased with the quality. Staff in Chichester branch friendly and helpful.
2022年11月2日
FatFace - CHICHESTER 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lady assistant very pleasant!
2022年11月6日
FatFace - CHICHESTER 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
FatFace - CHICHESTER 2 からの回答
Thank you for your review! Your comments will be passed onto our amazing team in store :) - RS
Evri was very frustrating and item was…
Evri was very frustrating and item was delivered late but very suddenly. Having said that, the item as brilliant . Fat Face quality is very high. Maybe change courier???
2022年10月4日
FatFace - CHICHESTER 2 からの回答
Good morning Alexa,
Thank you for passing on your comments. Please be assured that we will raise your feedback regarding our courier to the relevant department.
We are so glad that you have now received your order and are enjoying your item. We hope you continue to enjoy shopping with us in the future.
Take care, MM
Great clothes, good quality and colour, helpful staff
Nice shop, great staff who were helpful in store for what we bought there and helped us find the right size on the website for another shirt we wanted. All clothes great, especially the socks and ordinary T shirts, and good colour options; only slight issue was the polo shirt which is a bit long in the body
2022年9月3日
FatFace - CHICHESTER 2 からの回答
Thank you for leaving us your review. It is vital to us that we take note of your feedback so we can improve on your experience with us going forward - RS
Lovely shop lovely clothes
Really lovely shop and clothes. So pleased with my dungarees I bought another pair. Wonderful cotton
2022年9月7日
FatFace - CHICHESTER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
FatFace - CHICHESTER 2 からの回答
Good Afternoon Tracey
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
FatFace - CHICHESTER 2 からの回答
Good afternoon, Sarah
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chichester store. JB
Easy to order and lovely clothes
Easy to order and lovely clothes, completed my summer wardrobe!
2022年8月15日
FatFace - CHICHESTER 2 からの回答
Hi Tina, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - CHICHESTER 2 からの回答
Hi Sarah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice top now!
FatFace’s prices are a bit on the expensive side for me, but I treated myself to a top recently at the Chichester store. When I wore it for the first time, I noticed that the three buttons at the front of the top kept coming undone (revealing my underwear!) and that the buttonholes were too big for the buttons
(or vice versa!). I don’t have a store near me to return it, so decided to just sew the buttonholes up enough to stop them coming undone! I really like the top and will enjoy wearing it now, with this modification!
2022年7月18日
自発的なレビュー
FatFace - CHICHESTER 2 からの回答
Hi Jane.
Thank you for taking the time to leave us this review.
I am sorry to read that our top did not met your expectations. I can see you did not leave any contact details regarding this your feedback. Could I please ask for you to contact our friendly customer service team customerservices@fatface.com with photos of your faulty top and we will escalate your feedback regarding quality and fit to our garment tech department for review.
In the meantime, enjoy this weather and stay safe. JB
Excellent service
2022年7月11日
FatFace - CHICHESTER 2 からの回答
Good afternoon, Joan
Thank you for leaving us this review about your instore shopping experience at Chichester. We look forward to you shopping with us again soon.
Take care, JB
Good choice of summer clothing
It was great to be able to go into the shop and find such a nice selection of summer clothing with a good choice of sizes. I bought a dress and jumpsuit they are lovely quality and the price was reasonable. The staff were also very friendly and helpful.
2022年6月17日
FatFace - CHICHESTER 2 からの回答
Good afternoon!
I am so happy to read what a positive experience you had in the Chichester store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend DW
Excellent Service
Unfortunately I had to return my purchases but the staff at the shop were very helpful
2022年6月9日
FatFace - CHICHESTER 2 からの回答
Hi Gillian,
Thank you for your 5* review. I am pleased to hear that you're happy with our online service and returns policy. Many thanks-AB.
Best men's shorts
Thank you FatFace for supplying thick fabric shorts in three different lengths. The 12 inch leg length is perfect for 6'2" husband. No need for flimsy shorts and showing too much thigh at 73.
2022年6月4日
FatFace - CHICHESTER 2 からの回答
Hi Victoria
Thank you for this lovely review. The new 12 inch length in shorts has been a real hit :)
Have a lovely day DW
Good variety of tips for men
Good variety of tips for men. Lots of sizes available. Cotton feels nice (thick and soft)
2022年5月11日
FatFace - CHICHESTER 2 からの回答
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new Trainers.
Have a lovely Evening.
Take care, EP
Tried to return item following…
Tried to return item following instructions on return note to shop. Was told that wasn’t possible as paid by PayPal and I had to post them. Despite it clearly stating on the note they refused to take them saying the details on the return note were wrong. Have posted and still waiting for refund.
2022年5月2日
FatFace - CHICHESTER 2 からの回答
Good afternoon Anne, thank you for taking the time to leave this review. We are going through a system upgrade and unfortunately store tills are not equipped to be able to refund PayPal orders at the moment. We do apologise for the inconvenience caused. Take care - EG
Great service, high quality, friendly staff
I ordered on line. My order arrived promptly. Unfortunately the size was wrong. I was about to return the order when I tested positive for Covid and had to isolate. When I completed the isolation period I phoned my local store in Chichester. A very helpful young man checked their stock, found the size I needed and agreed to hold it for me until the following day. When I went to collect it I was looked after by a lovely young lady and came away delighted with my beautiful jacket, my birthday present.
I have always found Fatface products high quality and this purchase is no exception.
Great service, high quality, friendly staff. Couldn't ask for more.
2022年4月4日
FatFace - CHICHESTER 2 からの回答
Good afternoon Trish
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! I will be sure to pass on your comments to the Chichester store.
Have a great day!- DW
Extremely bad service purchase item…
Extremely bad service purchase item over a week ago and still waiting for it to arrive. Was a birthday present never buy from them again Make sure this goes on reviews
2022年3月26日
FatFace - CHICHESTER 2 からの回答
Hi Sue
Thank you for spending the time to leave a review. I am sorry to hear that the parcel has not arrived. The delivery is due to arrive today between 15.30 and 17.30 today. If not we will certainly investigate further. I am sorry for any inconvenience caused DW
Great service in Chichester
Great service from the lovely ladies in Chichester store today, checked online for availability of the size I needed for an item so I could take advantage of the 'buy one, get one half-price' offer - all searching, ordering and entering of delivery details done for me at the counter and email confirmation sent immediately. Free delivery too!
2022年3月24日
自発的なレビュー
FatFace - CHICHESTER 2 からの回答
Hi Erica,
Thank you for your 5* review. I am pleased to hear that our Chichester gave your great service. I will make sure that your lovely comments are passed onto the store. Enjoy your new purchase. Have a great day! Many thanks-AB.
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