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FatFace - DARTMOUTH レビュー 

83
TrustScore 5段階評価の4.5

4.7

12 The Quay, TQ6 9PS Dartmouth, Devon, GB


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5つ星のうち5の評価

I love FatFace, have done for years. Great clothes and the staff are always friendly and helpful. Dartmouth FatFace is no exception. Was served by Letitia today and she was extremely helpful, warm... もっと見る

企業が回答しました

5つ星のうち5の評価

Jules was so helpful and welcoming. Fatface no longer does kids clothes (a real shame!) so she helped me find size 6 clothes for my daughter to try- going through the whole shop and giving advice abou... もっと見る

企業が回答しました

5つ星のうち5の評価

Had a rather unfortunate incident when a gull deposited a rather large load all over my top and cardigan! I went into FatFace and the ladies couldn’t have been more kind and helpful to me. Jules & Di... もっと見る

企業が回答しました

5つ星のうち5の評価

Maria and Debbie made today’s shopping experience in Dartmouth really enjoyable. They knew their stock, the different colours available for different styles, showed us different options, knew what’s j... もっと見る

企業が回答しました


企業情報

  1. 衣料品店
  2. ファッション アクセサリー店
  3. 紳士衣料店
  4. 婦人服店

当該企業による記述

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


連絡先

4.7

優良

TrustScore 5段階評価の4.5

83件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(83)

過去12か月のレビュー数: 13,979

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent customer service at the Dartmouth store

I was on the hunt for a new water proof coat and had been into every outdoor store and clothes shop in Dartmouth, finding nothing that was suitable or that I liked.
Fatface was the final store that I could visit and to be honest I didn't hold out much hope of finding anything.
However I did! Unfortunately though the coat I really liked wasn't waterproof and therefore not suitable. The sales assistant was really helpful and it was her that suggested I visit the website as there was a fully waterproof coat that wad over half price in the sale. She apologised that she couldn't show it to me or order it in but as her colleague has the coat already she asked her to come and give me a description. She also explained that I could order it and return it for free if I didn't like it and then she'd order me the one in store instead that I'd seen.
I did order from the website and the coat is gorgeous...exactly what I was after.
Thanks Deb at the Dartmouth store, your service was exceptional 👌

2023年9月13日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS

5つ星のうち5の評価

Dartmouth Fatface fantastic staff

Debbie at the Dartmouth branch was so friendly and helpful. She couldn't have done more to help me.
Thank you Debbie

2023年7月29日
自発的なレビュー
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Thank you so much for your 5*. We are so pleased to hear of your positive shopping experience with us and your feedback will be shared with our amazing Debbie in store! - RS

5つ星のうち5の評価

Very easy ordering process and very…

Very easy ordering process and very polite assistant when I went to collect my order

2023年7月26日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Good Morning Sally-Anne,

Thank you for your positive feedback! I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day - JW

5つ星のうち5の評価

Went into your store first

Went into your store first, but didn’t have my size , looked on line and although they couldn’t order it in as it was in the sale , could tell me how many they had in my size , very helpful

2023年6月29日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS

5つ星のうち1の評価

Fatface Dartmouth - Appalling and arrogant customer service

Bought a couple of items from this store and on paying for them felt I was given the 3rd degree by an American lady who seemed to think she knows best. I was asked if I wanted an electronic receipt and said politely "No Thank you". She demanded an email address as the "System requires it". Now given I was paying for the goods in the store and not ordering anything I questioned why an email address was required. Again the system needed it - allegedly. I have since found out that this is not the case and a blatent breach of GDPR. Would not visit this shop again even if they were giving things away. Staff there need to be trained into the UK and Fatface way of things and understand what GDPR actually means. Fortunately my post for Exeter redeemed the situation and in that store you could not ask for more helpful and pleasant staff.

2023年6月24日
自発的なレビュー
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Hello Mandy
Thank you for taking the time to leave your review, and I am firstly very sorry to hear that you have had this experience in Dartmouth.

I have contacted the store, and re iterated that if an e-receipt is not wanted, a paper one can absolutely be given and it is not a system requirement for an email to be taken.

Your feedback is really important to us, and we thank you for bringing this to our attention so we can better our experience for customers in store.

Thank you again and take care, LE

5つ星のうち5の評価

Absolutely lovely sales assistant

Absolutely lovely sales assistant in the Dartmouth Fatface today! He helped me find the right colours and sizes and did so with a very kind manner. Even chatted about the best places to eat and visit in Dartmouth. A very commendable service, I believe his name was levi as it says so on the top of my receipt!

2023年6月8日
自発的なレビュー
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS

5つ星のうち5の評価

Easy ordering

Easy ordering, quick delivery, lovely product a pleasure all round!!

2023年4月28日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

5つ星のうち5の評価

Love it

Love it! Great jumper and scarf.

2022年11月10日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Good afternoon, Michelle

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Dartmouth store.

Take care, JB

5つ星のうち5の評価

Family t-shirts bought

Family t-shirts bought. As always great quality and good customer service.

2022年8月5日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Hello Amy,
Thank you for your feedback regarding your recent order. I am pleased to read you are happy with the quality of the service you received and the T-Shirts you ordered.
Have a wonderful weekend! KS

5つ星のうち5の評価

I just love fat face online or instore…

I just love fat face online or instore great service just lovely people thank you

2022年5月19日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Hello Karen
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LA

5つ星のうち5の評価

I was very impressed by the excellent…

I was very impressed by the excellent customer service in the Dartmouth store and quality of the products.

2022年4月24日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Good morning, Sallie

Thank you for leaving us this review about your shopping experience instore, it's great reading such positive comments about the quality and service you received.

Take care, JB

5つ星のうち5の評価

New blue top

I visited a FatFace store in Dartmouth. I tried a few things on. The assistant was really helpful. Decided on an item and the shop assistant was very friendly and pleasant. I used a voucher that had been a present. This was no trouble. The shop was roomy and attractive.

2022年3月16日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Hi Helen
Good to hear that things went well in our Dartmouth store and you were looked after by the team there. I will pass your feedback to them. Have a great day. MJ

5つ星のうち5の評価

Friendly staff

Great service and very friendly staff

2022年3月5日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Hi Paula
That's great to hear. Thank you very much for your 5 star review. I hope your weekend is going well. MJ

5つ星のうち5の評価

I ordered some boots on line

I ordered some boots on line, which weren’t suitable, and was able to exchange them for a different style in my local shop. The staff are always very helpful, and I’m very pleased with my new boots.

2022年2月28日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Hi Pauline,

Thank you for your review.

I'm so pleased that the exchange was easy that you love your new boots, even though your first pair was not perfect.

Have a lovely day!

JH

5つ星のうち5の評価

Excellent service and delighted with my…

Excellent service and delighted with my purchases. Fast delivery and I like that I could take my purchase to any Fat Face shop if I was not happy with my purchase.
Would buy on line again as it was very straight forward and easy to use.

2022年2月20日
FatFace - DARTMOUTH ロゴ

FatFace - DARTMOUTH からの回答

Hello Sandra, Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you received and how delighted you are with your new purchases. Have a great day! Take care, LM

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