I went into the Dartmouth store to return a pair of shorts bought a few days earlier in the Salcombe store. My email receipt hadn’t come through but I was served by the amazing Lisa who was incredibly... もっと見る
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Went into the Dartmouth store for some shorts for bed, and for lounging outside on holiday. I would like to say a big thank you to Di, one of the assistants, she was exceptionally helpful. I took so... もっと見る
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Jules was so helpful and welcoming. Fatface no longer does kids clothes (a real shame!) so she helped me find size 6 clothes for my daughter to try- going through the whole shop and giving advice abou... もっと見る
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Maria and Debbie made today’s shopping experience in Dartmouth really enjoyable. They knew their stock, the different colours available for different styles, showed us different options, knew what’s j... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
12 The Quay, TQ6 9PS, Dartmouth, Devon, 英国
- 01803 834761
4.7
優良
90件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful staff
2024年1月16日
FatFace - DARTMOUTH からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - DARTMOUTH からの回答
Hi Jenny
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Very quick and efficient service
Very quick and efficient service, I used click and collect service. Also had to send one item back for exchange as too big, this was easy and the shop assistants were helpful and I would order online from fat face again.
2023年11月27日
FatFace - DARTMOUTH からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly, helpful staff
The staff are always friendly and cheerful without being pushy. Debs was particularly helpful and patient and found me a pair of black jeans that fitted me, thank you Debs 🙂
2023年10月28日
自発的なレビュー
FatFace - DARTMOUTH からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
A great product at an excellent price.
A great product at an excellent price.
Online ordering ,so easy.
Delivered on time to local shop with swift and friendly service there.
2023年10月19日
FatFace - DARTMOUTH からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Debbie in Dartmouth store was…
Debbie in Dartmouth store was incredibly helpful and located items we wanted online for home delivery. Great service.
2023年10月14日
自発的なレビュー
FatFace - DARTMOUTH からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so happy that you had such a pleasant experience in our Dartmouth store and that you found the crew to be helpful.
I hope you continue to enjoy your shopping experience with us.
All the best, MM
Excellent customer service at the Dartmouth store
I was on the hunt for a new water proof coat and had been into every outdoor store and clothes shop in Dartmouth, finding nothing that was suitable or that I liked.
Fatface was the final store that I could visit and to be honest I didn't hold out much hope of finding anything.
However I did! Unfortunately though the coat I really liked wasn't waterproof and therefore not suitable. The sales assistant was really helpful and it was her that suggested I visit the website as there was a fully waterproof coat that wad over half price in the sale. She apologised that she couldn't show it to me or order it in but as her colleague has the coat already she asked her to come and give me a description. She also explained that I could order it and return it for free if I didn't like it and then she'd order me the one in store instead that I'd seen.
I did order from the website and the coat is gorgeous...exactly what I was after.
Thanks Deb at the Dartmouth store, your service was exceptional 👌
2023年9月13日
FatFace - DARTMOUTH からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Dartmouth Fatface fantastic staff
Debbie at the Dartmouth branch was so friendly and helpful. She couldn't have done more to help me.
Thank you Debbie
2023年7月29日
自発的なレビュー
FatFace - DARTMOUTH からの回答
Thank you so much for your 5*. We are so pleased to hear of your positive shopping experience with us and your feedback will be shared with our amazing Debbie in store! - RS
Very easy ordering process and very…
Very easy ordering process and very polite assistant when I went to collect my order
2023年7月26日
FatFace - DARTMOUTH からの回答
Good Morning Sally-Anne,
Thank you for your positive feedback! I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day - JW
Fatface Dartmouth - Appalling and arrogant customer service
Bought a couple of items from this store and on paying for them felt I was given the 3rd degree by an American lady who seemed to think she knows best. I was asked if I wanted an electronic receipt and said politely "No Thank you". She demanded an email address as the "System requires it". Now given I was paying for the goods in the store and not ordering anything I questioned why an email address was required. Again the system needed it - allegedly. I have since found out that this is not the case and a blatent breach of GDPR. Would not visit this shop again even if they were giving things away. Staff there need to be trained into the UK and Fatface way of things and understand what GDPR actually means. Fortunately my post for Exeter redeemed the situation and in that store you could not ask for more helpful and pleasant staff.
2023年6月24日
自発的なレビュー
FatFace - DARTMOUTH からの回答
Hello Mandy
Thank you for taking the time to leave your review, and I am firstly very sorry to hear that you have had this experience in Dartmouth.
I have contacted the store, and re iterated that if an e-receipt is not wanted, a paper one can absolutely be given and it is not a system requirement for an email to be taken.
Your feedback is really important to us, and we thank you for bringing this to our attention so we can better our experience for customers in store.
Thank you again and take care, LE
Absolutely lovely sales assistant
Absolutely lovely sales assistant in the Dartmouth Fatface today! He helped me find the right colours and sizes and did so with a very kind manner. Even chatted about the best places to eat and visit in Dartmouth. A very commendable service, I believe his name was levi as it says so on the top of my receipt!
2023年6月8日
自発的なレビュー
FatFace - DARTMOUTH からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
FatFace - DARTMOUTH からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
FatFace - DARTMOUTH からの回答
Good afternoon, Michelle
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Dartmouth store.
Take care, JB
FatFace - DARTMOUTH からの回答
Hi David, Thank you so much for your 5 star review. Have a great day! - ES
Family t-shirts bought
Family t-shirts bought. As always great quality and good customer service.
2022年8月5日
FatFace - DARTMOUTH からの回答
Hello Amy,
Thank you for your feedback regarding your recent order. I am pleased to read you are happy with the quality of the service you received and the T-Shirts you ordered.
Have a wonderful weekend! KS
Efficient helpful and friendly staff
2022年7月19日
FatFace - DARTMOUTH からの回答
Hi Patricia,
Thank you for your 5* review. It is great to hear these comments about our Dartmouth Store. I will be sure to pass this feedback on to the store.
Have a great day!
Take care, EG
I just love fat face online or instore…
I just love fat face online or instore great service just lovely people thank you
2022年5月19日
FatFace - DARTMOUTH からの回答
Hello Karen
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LA
I was very impressed by the excellent…
I was very impressed by the excellent customer service in the Dartmouth store and quality of the products.
2022年4月24日
FatFace - DARTMOUTH からの回答
Good morning, Sallie
Thank you for leaving us this review about your shopping experience instore, it's great reading such positive comments about the quality and service you received.
Take care, JB
New blue top
I visited a FatFace store in Dartmouth. I tried a few things on. The assistant was really helpful. Decided on an item and the shop assistant was very friendly and pleasant. I used a voucher that had been a present. This was no trouble. The shop was roomy and attractive.
2022年3月16日
FatFace - DARTMOUTH からの回答
Hi Helen
Good to hear that things went well in our Dartmouth store and you were looked after by the team there. I will pass your feedback to them. Have a great day. MJ
FatFace - DARTMOUTH からの回答
Hi Paula
That's great to hear. Thank you very much for your 5 star review. I hope your weekend is going well. MJ
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