Terrible customer service. Sent wrong size dress and two mismatched shoes in quick procession of orders
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... もっと見る
企業が回答しました
I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... もっと見る
企業が回答しました
I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect serv... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, 英国
- 01316 691035
4.5
優良
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really pleased with the quality of the…
Really pleased with the quality of the trousers, bought them before. Excellent and long lasting! Great getting a discount offer as well. Effortless ordering and picked up from store with friendly staff! Thanks.👍⭐️
2024年4月3日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good morning,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Edinburgh Fort Kinnaird store to be so friendly when you visit and that you are enjoying the trousers. I hope you continue to enjoy your visit to our stores.
All the best, MM
Great experience overall and fantastic…
Great experience overall and fantastic quality products!
2024年3月23日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order!
Take care.- GM
Click and collect
Friendly, helpful staff. Good communication when item had arrived in store to collect.
2024年3月23日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
GREAT JACKET-ordered two sizes to get…
GREAT JACKET-ordered two sizes to get it right. Lovely with a bit of stretch in Nice neutral colour. great with jeans and over a dress Can be dressed up or down. Bought lovely top instore to go with it. Staff very friendly and helpful.
2024年3月23日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your new jacket, and had a positive experience shopping with us! We look forward to welcoming you back soon.
Take care.- GM
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
This shop at Fort Kinnaird has always…
This shop at Fort Kinnaird has always had great staff and the guy today as usual was very good, friendly, welcoming. Best shop & Staff.
2024年3月9日
自発的なレビュー
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello Christine,
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Edinburgh store - this is great to hear. Take care, LE
Nice friendly staff
Nice friendly staff. The clothes are always good quality. I love Fatface clothes
2024年2月8日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Straightforward and easy
Just always such a straightforward process to order from fatface. I use click and collect.
Every step from browsing online to ordering and payment, to collection, is clear and easy.
No complaints at all.
2024年2月12日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good afternoon, Jan.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the items you ordered and service you received. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Great service but items didn’t fit
2024年1月22日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good Afternoon Sharon,
Thank you for taking the time to leave us a review!
I am sorry to hear your items were not quite the right fit on this occasion! We really appreciate your feedback regarding this and I have passed this on to the relevant department.
We look forward to welcoming you back soon!
Kind Regards, JW
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello Margaret
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I mostly shop in store and always found…
I mostly shop in store and always found staff extremely pleasant and helpful at any visit
2024年1月9日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Think I got wrong item
I ordered a pair of straight leg dungarees online as I already had a pair of the slightly baggier ones but when they arrived they appeared to be exactly the same shame and size?! I took them back to the store and got my money back no problem though (and they are lovely dungarees that I would’ve just kept if I didn’t already have a pair).
2024年1月16日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello Sarah
Thank you for your review.
I am so sorry to hear of your recent experience with a item but I am pleased to hear that this was sorted for you.
EP
A very good shopping experience
2024年1月10日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always a great variety of sizes as well…
Always a great variety of sizes as well as clothes at great prices. I like the layout of the shops you always have enough room to explore rather than feeling enclosed. The quality of materials used always feel lovely next to your skin. Whatever shop I go into the staff are always friendly.
2023年12月31日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello Yvonne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff were excellent.
2023年12月20日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful and friendly staff
Really helpful and friendly staff, who obligingly helped me with my ‘Click andCollect’ order. I have used this store several times and never been disappointed. They help make the experience pleasurable.
2023年12月5日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Edinburgh Fort Kinnaird store to be so helpful with your click and collect order. I will be sure to pass on your lovely comments to the team.
Take care, MM
Always great to shop with Fatface
Always great to shop with Fatface. Good quality, speedy delivery and excellent customer service. Shopping in store is fantastic too. Friendly helpful staff, who really do seem to be interested in providing a great experience for customers ……so lovely and interested in helping without being intrusive. Always a good day in FF
2023年11月28日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Was happy with my order on line & got…
Was happy with my order on line & got it delivered to store which only took a few days.
2023年11月21日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello Debbie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。