Terrible customer service. Sent wrong size dress and two mismatched shoes in quick procession of orders
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... もっと見る
企業が回答しました
I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... もっと見る
企業が回答しました
I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect serv... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, 英国
- 01316 691035
4.5
優良
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very friendly and helpful in the fort…
Very friendly and helpful in the fort kinnaird shop I will be back again thank you .Steve.
2023年11月24日
自発的なレビュー
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I went into the shop to get some…
I went into the shop to get some trousers and the staff where very helpful would definitely go back
2023年11月7日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Very helpful friendly staff
2023年11月4日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Top quality of kids clothing I've…
Top quality of kids clothing I've bought so far, watches well and looks good on my son. I'll continue to buy from FatFace. Also customer services at the Edinburgh Fort Kinnaird is top notch (keep it up).
2023年10月22日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Quality item, bargain price, excellent customer service
I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect service was again faultless. Bonus-second pair excellent quality and fit and also a bargain with a big discount.
2023年10月16日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Exceptional quality
I always buy most of my clothes from Fat Face because the quality is outstanding. The price is reasonable and the selection of different patterns and designs is exceptional.
2023年10月13日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi Glenda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Have not been notified if my order has…
Have not been notified if my order has arrived in store. It’s 1 week since I ordered
2023年10月2日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good morning Carrie, thank you for taking the time to leave a review.
We are sorry to hear that you haven't received your order just yet. We understand you placed it some time ago.
I have emailed you separately to resolve the matter.
All the best, LB
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi Wilma, thanks for reviewing. We're hope your son loves his new hoodie! Take care, CD
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Helpful staff
I received my online order very swiftly, staff were very helpful when l called as l deleted my email by mistake and wasn’t sure it had arrived. Dress is lovely and fantastic to get it in two lengths,
2023年8月22日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good afternoon, Heather
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Edinburgh Fort Kinnaird store.
Take care, JB
Fat Face have a good selection of well priced items.…
Fat Face have a good selection of well priced items. Their sales are good, the staff are friendly and the shop is well laid out. The click and collect option is good.
2023年8月15日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great selection & good quality clothes…
Great selection & good quality clothes and managed to pick up a few items in the sale 👌
Pleasant & helpful as always and good to be served by happy, chatty staff . X
2023年8月17日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello Mrs Brown,
Thank you for your feedback. I am so sorry for the delay with your order.
You will receive an email shortly to advise a few options for you, with the view to get this resolved quickly for you.
I do apologise for any inconvenience that this delay has caused and thank you for your patience whilst we looked into this for you.
Take care - KS
Easy to order on line free pick up from…
Easy to order on line free pick up from store within 48 hours
2023年8月2日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good Morning Patricia, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care - JW
As usual the staff were excellent…
As usual the staff were excellent always eager to help very polite
2023年8月4日
自発的なレビュー
FatFace - EDINBURGH FORT KINNAIRD からの回答
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi Janice
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The store is so well laid out and never…untidy
The store is so well laid out and never have to rake on the rail for my size well tended to . I am scared walking in as I know I always buy from the store . However not scared enough to stop going staff are always polite and helpful the clothes speak for themselves so no pressure sales which is great . Mwardrobe is practically all fat face as they are so comfort to wear
2023年5月4日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your feedback will be fed back to our amazing team in store 😍 - RS
Staff were very helpful and store not…
Staff were very helpful and store not clutter like some.
Some clothes are very high to reach but staff on hand to help.
2023年5月8日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi Esther
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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