Usually shop in store, was away so ordered online to pick up at my local store. Easy ordering and kept informed of progress, picked up and helpful staff at Evesham store helped me with another purchas... もっと見る
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所在地
所在地を変更Unit 14 The Valley, Evesham Country Park, WR11 4TP Evesham, Worcestershire, GB
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That not quite true that I choose the next store as my email clearly stated’ Good news, your parcel is in our Evesham store ready for collection. Then it continues saying ‘ if collecting from a Next... もっと見る
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Well popped into the Evesham store for shorts and came out with a skirt and shirt ! Anna and Sharon were brilliant. They helped with ideas and different garments. It was like having a personal shop... もっと見る
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Ordering online is so easy… managed to get some lovely jackets and a jumper in the Outlet so they were in the sale and then had them delivered to store so no p&p!!!
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 14 The Valley, Evesham Country Park, WR11 4TP, Evesham, Worcestershire, 英国
- 01386 443928
4.7
優良
114件のレビュー
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Never arrived and no money back
2023年11月9日
FatFace - EVESHAM からの回答
Good Afternoon Carol,
Thank you for taking the time to leave us a review!
I am sorry to hear you have not yet received your order. I can see you have spoken to a member of our customer service team and they have informed you further on your order.
If you have any further questions then please do get back in touch on our email customerservices@fatface.com.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
Brilliant service & product just as…
Brilliant service & product just as perfect as expected
2023年10月30日
FatFace - EVESHAM からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great clothes and great staff
2023年10月16日
FatFace - EVESHAM からの回答
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The assistant couldn’t have been more helpful.
I had an issue with an item previously bought.
The lady who was serving me went out of her way to sort out the problem and managed to find a replacement in some older stock.
I was delighted as had loved the item.
2023年9月30日
FatFace - EVESHAM からの回答
Thank you for your 5* review regarding your recent visit to our Evesham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Easy to order and easy to return.
2023年9月24日
FatFace - EVESHAM からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your recent order and that you found ordering and returns easy to navigate.
All the best, MM
FatFace - EVESHAM からの回答
Hi Anna
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very efficient service for delivery to…
Very efficient service for delivery to your Evesham Country Park shop. Young ladies who served me were delightful! The skirt I ordered is fabulous.
2023年9月6日
FatFace - EVESHAM からの回答
Hello Julie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly and helpful
2023年8月31日
FatFace - EVESHAM からの回答
Hi Lynn, it's lovely to hear that our Evesham staff provided such a good service when you collected your order! I hope you love your new jeans, and we can't wait to welcome you back in the future. Take care, CD
I received a gift card a few years ago…
I received a gift card a few years ago and managed to mislay it ! When I eventually found the card I tried to use it within store ! It didn’t work, this was due to it being just out of date. The store manager said that as the card had never been used and by phoning fat face customer service they would reactivate it. When phoning fat face they said “tough” it was out of date and the £30 was gone !!! I will never give anyone a gift card again as cash will ever go out of date. I’m appalled that they can basically steal your money and not offer any recompense. Discussed 😡😡
2023年9月4日
自発的なレビュー
FatFace - EVESHAM からの回答
Good Morning Craig,
Thank you for taking the time to leave us a review.
I am sorry to hear you are not happy with the service you have received. However, it is stated in our terms and conditions that gift cards are only valid for 24 months, after this they become expired and funds will be lost. You can find more information on this on the link below.
https://www.fatface.com/help-centre/frequently-asked-questions.html
I do apologise for any inconvenience caused. If you have any further questions or feedback then please do feel free to email us on customerservices@fatface.com or call us on 033 0124 0000.
Kind Regards - JW
Great product super service
2023年8月23日
FatFace - EVESHAM からの回答
Hi Owen, thank you for your kind words! We're glad that these shorts were to your liking. I'll make sure the staff at our Evesham branch know what superstars they are! Take care, CD
In store collection
Ordered online and opted for free in store collection. It was simple, efficient and hassle free, will definitely do this again if my order is below the free postage threshold. In store staff are efficient and friendly.
2023年8月19日
FatFace - EVESHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Straightforward and friendly service
Straightforward and friendly service, free delivery to shop, hardcopy of receipt and e-receipt
2023年8月11日
FatFace - EVESHAM からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Good quality clothes
Good quality clothes, nice clean shop, friendly staff. I was served by a lady in the Ruby crew and was very helpful and pleasant, I will definitely shop there again
2023年8月13日
自発的なレビュー
FatFace - EVESHAM からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great service at the Evesham store
Popped into the Evesham store to buy a new season dress but they had all sale goods on show. Asked a lovely assistant if they had the dress and she found it in the storeroom for me.
2023年8月9日
FatFace - EVESHAM からの回答
Thank you for your review. We deeply appreciate your comments! We will share with our little darlings in store 🤩 - RS
The staff were very friendly
The staff were very friendly, and helpful. Service was quick and uneventful. Always good service in fat face store?
2023年8月8日
FatFace - EVESHAM からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! -SK
Came quickly and staff were very polite…
Came quickly and staff were very polite and helpful.
2023年8月7日
FatFace - EVESHAM からの回答
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Great shop full of bargains
Really nice shop with lots of good sale items. I bought two lovely tops and a hat. Sales staff were very pleasant and helpful.
2023年8月10日
自発的なレビュー
FatFace - EVESHAM からの回答
Good Morning Muriel, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us in store. Take care - JW
Ordered on line and item ready for…
Ordered on line and item ready for collection very quickly.
2023年7月23日
FatFace - EVESHAM からの回答
Good Morning Sue,
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
Efficient service
2023年7月15日
FatFace - EVESHAM からの回答
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Returning items bought online to store…
Returning items bought online to store was an unpleasant experience. Because I'd used a gift voucher (sent to me because of a previous bad experience in this store - although a different person - really I should have just not gone there, but it is local and the easiest to get to) to purchase part of my order I was made to feel awful about returning some of the items. The gift voucher was for £20 and I had kept over £100 worth of clothes from the order, yet the assistant made me wait when I was with a young child and in a rush, while they called 'customer services' to check if they had to refund onto a gift voucher because I'd paid with one. I pointed out that I'd spent much more than the voucher's worth, but both they and the assistant manager of the store were not sure what to do and were very worried about getting into trouble if they refunded the wrong way. I'm not sure what this says about how they are treated tbh, but it is common sense to refund to my card for such a purchase. Also, it was obvious that the person on the other end of the phone was saying exactly that and the assistant kept repeating how they weren't sure. Honestly it beggars belief.
2023年6月19日
FatFace - EVESHAM からの回答
Good afternoon, Suzanne
Thank you for taking the time to leave us this feedback.
I can see that you have contacted us at customer services via the phone regarding this matter.
Please be assured, we do not train our staff in store to intentionally upset or cause offence. Your custom and feedback is important to us, and I promise that the feedback you have given is documented and passed onto the relevant parties to investigate.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
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