The staff are always so friendly welcoming and helpful. The clothes I bought are of excellent quality and it is so good to see feminine colours and patterns that I like!
企業が回答しました
所在地
所在地を変更Unit 14 The Valley, Evesham Country Park, WR11 4TP Evesham, Worcestershire, GB
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レビュアーのコメントを見てみましょう
Usually shop in store, was away so ordered online to pick up at my local store. Easy ordering and kept informed of progress, picked up and helpful staff at Evesham store helped me with another purchas... もっと見る
企業が回答しました
That not quite true that I choose the next store as my email clearly stated’ Good news, your parcel is in our Evesham store ready for collection. Then it continues saying ‘ if collecting from a Next... もっと見る
企業が回答しました
Well popped into the Evesham store for shorts and came out with a skirt and shirt ! Anna and Sharon were brilliant. They helped with ideas and different garments. It was like having a personal shop... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 14 The Valley, Evesham Country Park, WR11 4TP, Evesham, Worcestershire, 英国
- 01386 443928
4.8
優良
119件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Came quickly and staff were very polite…
Came quickly and staff were very polite and helpful.
2023年8月7日
FatFace - EVESHAM からの回答
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Great shop full of bargains
Really nice shop with lots of good sale items. I bought two lovely tops and a hat. Sales staff were very pleasant and helpful.
2023年8月10日
自発的なレビュー
FatFace - EVESHAM からの回答
Good Morning Muriel, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us in store. Take care - JW
Ordered on line and item ready for…
Ordered on line and item ready for collection very quickly.
2023年7月23日
FatFace - EVESHAM からの回答
Good Morning Sue,
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - JW
Efficient service
2023年7月15日
FatFace - EVESHAM からの回答
Good Morning
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
Returning items bought online to store…
Returning items bought online to store was an unpleasant experience. Because I'd used a gift voucher (sent to me because of a previous bad experience in this store - although a different person - really I should have just not gone there, but it is local and the easiest to get to) to purchase part of my order I was made to feel awful about returning some of the items. The gift voucher was for £20 and I had kept over £100 worth of clothes from the order, yet the assistant made me wait when I was with a young child and in a rush, while they called 'customer services' to check if they had to refund onto a gift voucher because I'd paid with one. I pointed out that I'd spent much more than the voucher's worth, but both they and the assistant manager of the store were not sure what to do and were very worried about getting into trouble if they refunded the wrong way. I'm not sure what this says about how they are treated tbh, but it is common sense to refund to my card for such a purchase. Also, it was obvious that the person on the other end of the phone was saying exactly that and the assistant kept repeating how they weren't sure. Honestly it beggars belief.
2023年6月19日
FatFace - EVESHAM からの回答
Good afternoon, Suzanne
Thank you for taking the time to leave us this feedback.
I can see that you have contacted us at customer services via the phone regarding this matter.
Please be assured, we do not train our staff in store to intentionally upset or cause offence. Your custom and feedback is important to us, and I promise that the feedback you have given is documented and passed onto the relevant parties to investigate.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. JB
Exceptional
Exceptional staff as they refunded an online purchase & replaced another in a different size. Helpful, friendly & nothing was too much trouble..
2023年5月29日
FatFace - EVESHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Great sales staff.
Great sales staff.. Very very helpful and friendly.. Just like service used to be.. Great clothes and very dog friendly.. What a lovely shopping experience.. Well done
2023年6月2日
自発的なレビュー
FatFace - EVESHAM からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - EVESHAM からの回答
Hi Emma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely clothes
Lovely clothes, easy online service and free easy returns to fat face Evesham. Really friendly happy staff, always no problem returning items to this store, with helpful staff. Very happy. Thank you.
2023年4月28日
FatFace - EVESHAM からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I like Fatface but ...
I like Fatface but ordering into store didn't meet my expectations. No acknowledgement to say my parcel had arrived and despite me calling to check and being told my parcel had arrived , when I went to collect the following day there was more confusion as to whether it was actually there or not ? It turned out that it was..
2023年4月20日
FatFace - EVESHAM からの回答
Good afternoon, Jason
Thank you for taking the time to leave us this review.
Of course. I totally understand your frustration, please be assured your custom and feedback is important to us.
With the relaunch of Click n' Collect, as you can imagine we still have a few issues to iron out. Our team continue to work very hard to prevent these kind of issues from happening, to ensure our customers have a great experience shopping online with us. I am sure your next purchase with us will run smoothly and we look forward to you shopping with us again soon. JB
Love fat face clothes
Fat Face, always great fit. If the description says L. M or S. it’s exactly that.
2023年4月16日
FatFace - EVESHAM からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I rang the store and they had my size…
I rang the store and they had my size in stock. They put it away for me while i drove over to collect it
2023年4月15日
FatFace - EVESHAM からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Prompt delivery to the Evesham shop I…
Prompt delivery to the Evesham shop I chose.
The staff very helpful when I went to collect my order.
2023年3月26日
FatFace - EVESHAM からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Lovely sales staff 🤩
2023年1月15日
自発的なレビュー
FatFace - EVESHAM からの回答
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Great service by a cheerful assistant…
Great service by a cheerful assistant Only went in store for a pair of socks but came away with a pair of boots as well
2023年1月6日
自発的なレビュー
FatFace - EVESHAM からの回答
Thank you so much for your 5* review! We hope that you love your new items and we will be more than happy to share this with our amazing team in store! - RS
Alway well made products and excellent…
Alway well made products and excellent customer service
2022年12月4日
FatFace - EVESHAM からの回答
Hi Glenn, Thank you for your review. So great to hear such good feedback. CD
Good choice of clothing
Good choice of clothing in my size .
Clothing is well sized and not skimpy
Staff very friendly and helpful
2022年10月29日
自発的なレビュー
FatFace - EVESHAM からの回答
Good Afternoon Sarah
Thank you for sharing your recent experience in our Evesham store with us. Please be assured that I have passed this onto the crew members involved for you.
EP
Excellent service from sho to delivery
2022年8月30日
FatFace - EVESHAM からの回答
Good afternoon,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the service you received. Have a lovely day! - ES
Helpful and friendly staff
I visited this store looking for a particular dress that I’d seen on line. Unfortunately, the dress was out of stock in the colour I wanted. The shop assistant was extremely helpful and friendly; she ordered this for me in store and arranged delivery to my home address. It was a positive experience for me and a fine example of great customer service. Thank you 😊
2022年8月21日
FatFace - EVESHAM からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely hoodie, fantastic Customer Service
Lovely hoodie, ordered online as not In stock in my local store, it arrived quickly but faulty. Have bought lots from Fatface and never had problems with the quality before, took it back in store and the super helpful and friendly staff quickly refunded and reordered another one which was sent directly to my home free of charge. Fantastic service and the final hoodie is perfect, lightweight great for all weather, love it!
2022年8月13日
FatFace - EVESHAM からの回答
Good afternoon, Lucy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again our store soon.
Take care, JB
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