I have shopped at FatFace now since 2014 at there shops and online and just love the quality of there goods and styles of there clothes, the staff at there Exeter shop are so friendly and helpful, pri... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... もっと見る
企業が回答しました
There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... もっと見る
企業が回答しました
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, 英国
- 01392 982018
4.8
優良
302件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Collection from the store was very easy
Placing my order was very straight forward and collecting from the store is easier for me so all was good
2024年8月16日
FatFace - EXETER 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
All sale goods ordered online arrived to my home quickly and efficiently. Royal Mail so much better than Evri. Was easy to return some items to shop.
2024年8月6日
FatFace - EXETER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -GM
FatFace - EXETER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
the lady that served me was most…attentive
the lady that served me was most helpful, the polo shirt i bought is great just what i was looking for.
must say have a few more fat face items last forever they never seem to wear out i hope i have not tempted fate.
2024年8月12日
自発的なレビュー
FatFace - EXETER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff are always helpful and polite.
Staff are always helpful and polite.
Shops are always clean and tidy making it easy to find items in the sizes l'm looking for.
My favourite shop for clothing and accessories
2024年7月15日
FatFace - EXETER 2 からの回答
Hello Rosemary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
mustard trouser junpsuit
I saw lottie with the mustard trousers jumpsuit on her Instagram account and ordered this. It's lovely.
2024年7月9日
FatFace - EXETER 2 からの回答
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Needed to exchange my online purchase…
Needed to exchange my online purchase for a different size, so called into my local store, where the assistant very quickly and cheerfully was able to find just what I wanted.
2024年7月13日
FatFace - EXETER 2 からの回答
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Maria Ward was absolutely lovely 😊…
Maria Ward was absolutely lovely 😊 proper little ray of sunshine !
2024年7月21日
自発的なレビュー
FatFace - EXETER 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - EXETER 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shirt and great help from the…
Great shirt and great help from the staff in Exeter. Thanks!
2024年7月5日
FatFace - EXETER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
New shorts, new me.
When I went into my local Fat Face, I was greeted by a friendly member of staff who helped me to find some new shorts. I left with three new pairs in different styles and colours. Really happy with my new purchases, thank you again to Shannon.
2024年7月6日
自発的なレビュー
FatFace - EXETER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
There was a slight mess up with my…
There was a slight mess up with my first order, and the store were very apologetic. My second order was far more successful and my new trousers are so comfy.
2024年6月20日
FatFace - EXETER 2 からの回答
Good afternoon, Jenny.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon in store or online.
Take care, JB
customer service was excellent
Ordering was easy and customer service was excellent but the men’s jeans size 32 were too big and the 30 really small. Sizing not there yet. Customer service tried to help and made sure I got my discount after you mistakenly sent pyjamas in the first parcel.
2024年6月25日
FatFace - EXETER 2 からの回答
Hi Laura, thanks for taking the time to leave a review. We're sorry to hear that you had these issues with your order, and so glad that we were able to help out with this. Hopefully in the future we can earn 5 stars first time! Take care, CD
Staff very helpful and delivered to…
Staff very helpful and delivered to shop at time expected in Exeter.
2024年6月24日
FatFace - EXETER 2 からの回答
Hello Carol
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - EXETER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your order, and received your order promptly. We look forward to welcoming you back soon!
Take care.- GM
Great sweatshirt
Easy to order. Website easy to navigate. Collected from store in couple of days. Actually swopped for a smaller size. Very pleased with sweatshirt. Nice and soft and good quality. Staff friendly, helpful and polite as always ! 😁
2024年6月4日
FatFace - EXETER 2 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Exeter store when collecting your parcel and that you found the crew there to be so friendly and helpful. I hope you continue to have a great shopping experience with us.
All the best, MM
Super helpful guy..
2024年6月4日
自発的なレビュー
FatFace - EXETER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I am delighted to hear you have received such great customer service, and we hope you love your purchases!
Take care.- GM
Good customer service
2024年5月28日
自発的なレビュー
FatFace - EXETER 2 からの回答
Thank you for your feedback regarding your experience with our customer service team. It is so wonderful to read such lovely feedback! Take care – CD
Great, chill store
We were served by Nathan in the Exeter store today, really great experience. He helped with some selections and sizes that weren't out on the floor and was generally just really kind and helpful. We would definitely come back again. Really chill atmosphere overall.
2024年5月21日
自発的なレビュー
FatFace - EXETER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores with Nathan. We hope you love your purchase and look forward to welcoming you back soon. I will make sure to pass this on!
Take care. -SW
FatFace - EXETER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your item and it fits well, we look forward to welcoming you back soon.
Take care.- SW
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。