There's so much I love about FatFace: the quality of the clothes, the style, and the colours/patterns. But, most importantly, the customer service is consistently good. The team is warm and welcoming,... もっと見る
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Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... もっと見る
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Visited the Exeter store, found some very nice clothes and had such a pleasant experience due to the absolutely lovely staff members. Eleanor on the till was so helpful and kind.
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Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, 英国
- 01392 982018
4.7
優良
288件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Item good, delivery substandard
The top was fine, as expected. Delivery to local store left something to be desired. Was meant to arrive next day. On the day it was due I got an email to say it was delayed. Then nothing until it arrived days later. Inconvenient as I had chosen a day I was available to collect it.
2024年12月21日
FatFace - EXETER 2 からの回答
Hello Stephanie
Thank you for your review.
I am sorry to hear that you were left feeling disappointed after you placed your order. I am sorry that your delivery didn't arrive on the date that you requested, however please note as per our terms and conditions that this is an estimated date, not a guaranteed date.
Thank you, LE
Nice clothing, shame about the recent delivery delays.
I like the quality and design of the clothes.
Unfortunatly on the three occasions that I have ordered online recently I have have been informed that there was going to be a delay, on the last occasion it had been delivered to the wrong store!
2024年12月5日
FatFace - EXETER 2 からの回答
Good morning Sally
Thank you for taking the time to leave your review and for providing your feedback. I will ensure that this is passed to the correct team.
Thank you, LE
FatFace - EXETER 2 からの回答
Thank you for taking the time to leave your review and for providing your feedback. We look forward to serving you again soon. Take care, LE
Easy to navigate website where I…
Easy to navigate website where I collected from my local store after ordering. Great texts from Fatface regarding order updates, great company.
2024年11月18日
FatFace - EXETER 2 からの回答
Hello Mike
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great long sleeve T shirt
Great long sleeve T shirt . I have two in white and one in the green . The green one has come up a little tight ! Also I brought two long sleeve check shirts , one is fantastic, but the blue one has come up big , both 14 I’m taking the blue one back 😕
2024年11月12日
FatFace - EXETER 2 からの回答
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought underwear online and picked up…
Bought underwear online and picked up in store with ease. Helpful to be notified by email about delivery delay.
2024年11月15日
FatFace - EXETER 2 からの回答
Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - EXETER 2 からの回答
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - EXETER 2 からの回答
Hello Brian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - EXETER 2 からの回答
Hello Sharon
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic shorts
Fantastic shorts, at a great price and very easy for me to collect in store. Thank you.
2024年8月21日
FatFace - EXETER 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Collection from the store was very easy
Placing my order was very straight forward and collecting from the store is easier for me so all was good
2024年8月16日
FatFace - EXETER 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
All sale goods ordered online arrived to my home quickly and efficiently. Royal Mail so much better than Evri. Was easy to return some items to shop.
2024年8月6日
FatFace - EXETER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -GM
FatFace - EXETER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
the lady that served me was most…attentive
the lady that served me was most helpful, the polo shirt i bought is great just what i was looking for.
must say have a few more fat face items last forever they never seem to wear out i hope i have not tempted fate.
2024年8月12日
自発的なレビュー
FatFace - EXETER 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Staff are always helpful and polite.
Staff are always helpful and polite.
Shops are always clean and tidy making it easy to find items in the sizes l'm looking for.
My favourite shop for clothing and accessories
2024年7月15日
FatFace - EXETER 2 からの回答
Hello Rosemary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
mustard trouser junpsuit
I saw lottie with the mustard trousers jumpsuit on her Instagram account and ordered this. It's lovely.
2024年7月9日
FatFace - EXETER 2 からの回答
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Needed to exchange my online purchase…
Needed to exchange my online purchase for a different size, so called into my local store, where the assistant very quickly and cheerfully was able to find just what I wanted.
2024年7月13日
FatFace - EXETER 2 からの回答
Hi Julia
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Maria Ward was absolutely lovely 😊…
Maria Ward was absolutely lovely 😊 proper little ray of sunshine !
2024年7月21日
自発的なレビュー
FatFace - EXETER 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - EXETER 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great shirt and great help from the…
Great shirt and great help from the staff in Exeter. Thanks!
2024年7月5日
FatFace - EXETER 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
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