Some good sale offers. Just a shame as visited your Farnham branch again yesterday and asked if remaining sale goods were Subject to the extra 20%, but told that this extra offer had finished. Would... もっと見る
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I ordered a pair of shorts online to be delivered to the Farnham branch of Fatface, as they were not available instore. I went to collect them and tried them on, they fitted perfectly but had a weave... もっと見る
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I had a great customer service in Fatface Farnham. A guy and a girl ( I can’t remember their names 😁) made my shopping experience an enjoyable one. They will definitely be getting my money again!
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I visit the Farnham Fatface shop regularly when I am in town and ALWAYS find the staff friendly, helpful and always willing to go that extra mile to assist when and where they can. Recently, I needed... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
51 The Borough, GU9 7NW, Farnham, Surrey, 英国
- 01252 714790
4.7
優良
134件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Beautiful quality garments and friendly staff
Beautiful quality garments as usual from the brand. Items were shipped for free very quickly and arrived within 2 days. I had to go to store to return one as I bought 2 sizes of a dress as I wasn’t sure of the fitting, and the staff couldn’t have been more helpful. The shop was very clean and easy to get to.
2023年3月18日
FatFace - FARNHAM からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Ordered online as can't always find…
Ordered online as can't always find sale items in my size in-store. Was able to try things on and return the ones that didn't fit in-store which was great and got a hassle free refund. Love Fat Face clothes and even better when bought at a discount!
2023年3月10日
FatFace - FARNHAM からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
Staff are an asset to Fat Face😁
The staff in Fat Face in Farnham, Surrey are all brilliant. Helpful, cheerful and a pleasure to meet😁.
2022年8月30日
FatFace - FARNHAM からの回答
Hi Juliet, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very positive experience clean and tidy…
Very positive experience clean and tidy staff very friendly
Open space so I could see the stock clearly
Well done FARNHAM Store
2022年8月29日
自発的なレビュー
FatFace - FARNHAM からの回答
Good Afternoon Sharon
Thank you for your review.
I am so pleased to hear of your recent experience in our Farnham store, please be assured that I will pass this onto the crew members involved for you.
EP
Brillant service.
2022年8月25日
FatFace - FARNHAM からの回答
Hi Wilma, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good quality material 👍
2022年8月12日
FatFace - FARNHAM からの回答
Good Afternoon
Thank you for your review.
I am so pleased to hear that you are happy with your new purchase.
Have a good weekend!
EP
Great customer service!
I bought this gorgeous dress today which I had my eyes on for a while, I was so happy as it had a sale and ended up paying just £30 instead of £56 for it bargain!
The Staff was genuinely very friendly and very helpful, especially the lady that help me trying to find another one of their dresses online that wasn’t available in size 10 in their store, sadly they were all sold out online too but she did try to sort it out for me so thank-you again! And if you read this you’ll know who you are! 😊
2022年8月10日
自発的なレビュー
FatFace - FARNHAM からの回答
Good Afternoon Christine
Thank you for your review.
I am so pleased to hear of your recent experience in our Farnham store. Please be assured that I will pass this onto the crew members involved for you.
EP
The friendliest staff around!
Every time I pop into the Farnham store, it's a delight! It doesn't matter if I'm just browsing or buying in bulk, all of the staff members in there are attentive, patient and not pushy -- the latter of which tends to happen in other high end clothing stores/always puts me off return visits.
2022年7月26日
自発的なレビュー
FatFace - FARNHAM からの回答
Hi James, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very pleased
2022年7月16日
FatFace - FARNHAM からの回答
Good afternoon, Thank you so much for your review. Take care, - ES
FatFace - FARNHAM からの回答
Good Afternoon Geraldine
Thank you for leaving us a 5* review !
It's great to hear your order arrived quickly and you are happy with your new jacket.
Have a good day !
TG
Great service, nice clothes
I ordered several items, keeping most, and returning the ones that didn't work is easy. I'm happy with the service, quality and style of the clothes. I've ordered before and always been good. I stop in the shops at London Bridge and King's Cross to see the materials but mostly order online. The dungarees are my favourite. Tops are really nice too.
2022年5月10日
FatFace - FARNHAM からの回答
Hello Diane
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great rest of the Afternoon.
Take care, EP
I placed an order online and paid by…
I placed an order online and paid by PayPal. When I returned the item to the shop for a refund I was told they couldn’t refund me as items paid by PayPal had to be returned by post! Fatface is the only store I know that do this, so I wasn’t very happy as now I have no idea when I will receive my refund. This should be made a lot clearer on checking out.
2022年4月25日
FatFace - FARNHAM からの回答
Hi Janice,
Thank you for your review. I can understand your frustration about our return process for PayPal returns and whilst we do outline the PayPal returns specifically in our FAQ's online, we are working on making this more visible.
Once you have posted your return, you can email us a picture of your proof of postage to customerservices@fatface.com and we can look at getting your refund processed ASAP.
In the meantime, I do apologise for any inconvenience caused. Have a great day! Many thanks-AB.
FatFace - FARNHAM からの回答
Hi Anita
Thank you for spending the time to leave a 5* review. I am so pleased that the delivery was quick and you are very happy with the quality.
Have a lovely afternoon DW
FatFace in Farnham my first visit and…
FatFace in Farnham my first visit and an awesome team there. Lovely and friendly from the moment I stepped in (after lock down and not liking shopping anyways) felt really at ease and the team were on hand for advice and any lil queries. Highly recommend
2022年3月10日
自発的なレビュー
FatFace - FARNHAM からの回答
Hello Sarah, Thank you for leaving us this 5* review about your instore shopping experience in the Farnham Store. It's great reading such positive comments about the service you receive from our staff and that they made you feel comfortable and at ease returning instore . Have a nice rest of the day! Take care, LM
FatFace - FARNHAM からの回答
Good Morning Julian,
Thank you for your review. I am happy to hear you found the service brilliant and are happy with your purchases. All the best - KC
Farnham branch
Staff at this branch are always helpful and polite and I always end up spending more than intended simply because I like the clothes and they fit.
2022年2月5日
FatFace - FARNHAM からの回答
Hello Chris,
Thank you for taking the time to leave your feedback.
I will make sure that the staff over in our Farnham store know that you enjoyed the service you received. Also, I'm glad you like the style and fit of our clothes.
Glad to hear that you were happy with the service you received in our Farnham store.
Have a great day!
Take care, AO
always enjoy shopping at fatface…
always enjoy shopping at fatface whether online or in store. Great quality and good customer service
2022年2月4日
FatFace - FARNHAM からの回答
Good Morning, Thank you for taking the time to leave us a 5* review. It’s great to hear that your so happy with the our online and instore shopping experience. We do hope that you are happy with your items! Have a great day, LM
Lovely staff very polite and…
Lovely staff very polite and friendly..I returned an item which was not suitable and there was no questions, some places make you feel awkward when returning but the young lady was very nice, I then purchased some jewellery they have a great selection of jewellery always find something nice in here.
2022年1月29日
FatFace - FARNHAM からの回答
We are so happy to hear about the ease of our return process, thank you for taking the time to leave a review CP
Brilliant customer service in a small store.
The customer service is brilliant, the people working in the store are polite, friendly and helpful. It's a small store with a limited range so, most of my purchases are made online. FatFace sizing seems to be all over the place at the moment. I used to be a size 10 now sometimes I am an 8 or a 6! Therefore I use the store mainly to return items.
2021年12月2日
FatFace - FARNHAM からの回答
Hi, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you! - ES
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