Buchanan Street, Glasgow store ordered for me. Staff do not hesitate to assist and are extremely helpful. Shirt I bought is exactly the right fit for me giving a flattering flow, quality great and a... もっと見る
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Fat face shops always look lovely, both the stock and design of the shop, the changing rooms are great and spacious and the design is fun. The staff are always lovely too, and helpful. I'm rediscoveri... もっと見る
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Visited the store, on the 22nd of February, to buy a pair of jeans that i love from FatFace. Unfortunately they didn't have my size in stock but the lovely, helpful girl Natalie sourced one for me an... もっと見る
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Picked up ordered items from Buchanan Street, Glasgow branch. Process very easy, tried on jacket and it was a good fit, staff gave me a bag to get it home, as on line order bag damaged upon opening.... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 4 185/221 Buchanan Street, G1 2JZ, Glasgow, Lanarkshire, 英国
- 01413 532862
4.8
優良
190件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Well made clothes with a solid style
Well made clothes with a solid style. Also good service in the high street store .
2023年10月24日
FatFace - GLASGOW 3 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
The wool/cotton coming off
The wool/cotton used for the slippers are coming out as I just started using this at home. I didn’t expect such a poor quality from the fatface brand.
2023年10月25日
FatFace - GLASGOW 3 からの回答
Good Morning Rubayet,
Thank you for taking the time to leave us a review.
I am sorry to hear you are having some issues with your slippers, I've taken a further look into this for you and unfortunately, I cannot see that you have contacted us regarding this matter. I have emailed you to try and help resolve this matter.
In the meantime, please accept my apologies for any disappointment that we have caused.
Kind Regards, JW
Lovely linen bed set.
I bought the linen set in the sale which made it very good value.
The colour is a lovely blue. I have not washed yet so not sure how softens up with time.
Quick service for click and collect and staff were very helpful.
2023年9月20日
FatFace - GLASGOW 3 からの回答
Hello Pamela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace favourite clothing range
Staff are always helpful, clothing always good quality but getting too expensive now, there has been a big in in the last year. Fatface closed their big store at Glasgow Fort which was fantastic, I feel the store in Buchanan Street is too small and doesn't show off the range of clothing to it's full advantage
2023年9月25日
FatFace - GLASGOW 3 からの回答
Good Morning Aileen,
Thank you for taking the time to leave us a review! I am so happy to hear you are happy with the service you have received. I have passed your feedback on regarding pricing and the store change to the relevant departments and they will be looked into.
We appreciate all feedback whether it be good or bad as this helps us shape our service for our customers!
Have a great day! - JW
Quite simply it's a quality product at a fair price
Quite simply it's a quality product at a fair price and even fairer in the sale!
Ordered Sun, 10 Sept, 20:45, ready for collection in a FatFace shop less than 48 hrs later on Tue, 12 Sept, 11:37.
Shop had no difficulty holding the item 12 days for collection.
2023年9月11日
FatFace - GLASGOW 3 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
FatFace - GLASGOW 3 からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Nice jumper
Delivery to shop on time and free of charge. Jumper purchase nice but slightly thinner than expected. All in all good experience
2023年8月26日
FatFace - GLASGOW 3 からの回答
Hello Jeanette
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I love Fatface.
I love the material of Fatface, very comfortable and nature friendly. The design is mostly beautiful. Only thing I wish the brand could improve is the trouser material and design is not trendy and comfortable for women yet. Colour range could be improved as well, would love to have more variety.
2023年8月21日
FatFace - GLASGOW 3 からの回答
Good afternoon, FatFace customer
Thank you for your feedback regarding your recent online order.
I am so sorry to learn that the material and design was not quite right for you on this occasion. We will escalate your feedback regarding this to our design team for future consideration.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care, JB
Love my Dress and Jumpsuit.I have…
Love my Dress and Jumpsuit.I have comments on the dress already its casusl snd cool.
Jumpsuit i havent worn yet but its a lovely soft denim.
2023年8月22日
FatFace - GLASGOW 3 からの回答
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Quick efficient service
Order delivered quickly - tried on in shop in case I needed to return - which I didn’t - perfect 👍
2023年8月16日
FatFace - GLASGOW 3 からの回答
Thank you for your review. We are super happy to hear that you love your new items! We can't wait to see you again soon! - RS
Love fat face especially the…
Love fat face especially the sales.always get a bargain.love the shoes bags and boots.
2023年8月17日
FatFace - GLASGOW 3 からの回答
Hello Ksenia
Thank you for your review and for sharing your recent experience with our products.
We hope you have a lovely weekend!
EP
Promp replies to e-mails,friendly…
Promp replies to e-mails,friendly helpful staff at shop in glasgow.all in all very happy 😁
2023年8月14日
FatFace - GLASGOW 3 からの回答
Good Morning David
Thank you for your review and for sharing your recent experience with us.
We hope you love your new items!
Have a great day!
EP
FatFace - GLASGOW 3 からの回答
🏃♂️💨 Usain Bolt has nothing on our delivery.
We are pleased to hear that you are pleased with your order. We look forward to seeing you again soon! - RS
Great staff and clothes
2023年8月6日
FatFace - GLASGOW 3 からの回答
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
The shorts were labelled the wrong…
The shorts were labelled the wrong size, went to return and get another pair in store only to be told they were now on sale and they had none in store and the ones on line they couldn't order for us even though this was an error on their part
2023年8月7日
FatFace - GLASGOW 3 からの回答
We are so sorry to hear that this has happened. If there is anything further we can help you with regarding this matter, please do email us at customerservices@fatface.com - RS
The shorts I ordered were labelled 32 but were actually 34 when measuring them at home. the…
The shorts I ordered were labelled the wrong size. Although the size on the label was 32, the actual size was 34 after measuring them. Have the same shorts in different colours which are great and fit perfectly. The staff member at the Glasgow branch was a little rude when I returned them. Asking where the label was on the back of the shorts and if I had washed them because she thought they were damp. The label was still attached to the shorts and I only tried them on once at home and placed them back in all the original packages. they were not damp and only been tried on once. It felt like she was accusing me of something in response to me highlighting the sizing was wrong on the label. This sizing issue had been discussed on other shorts by another member of staff when I bought the other shorts. (Same design) in other colours. He stated a similar issue had come to his attention with another customer. I really like fat face and their products but I was a little irritated by the passive aggressive tone of the member of staff who dealt with my refund.
2023年7月25日
FatFace - GLASGOW 3 からの回答
Hi David, Thank you for your feedback. I am so sorry to read that you had this experience. Please be assured that your feedback will be shared with the store management and our quality control team to look into. If there is anything else we can help with please do reach out at customerservices@fatface.com or calling us on 03301240000.
Take care - KS
Nice shop with helpful and friendly staff
All staff appeared friendly but Natalie in the Buchanan Street store was helpful, friendly and attentive. Gave me an honest opinion on jeans and a dress I was purchasing. Didn’t feel pressurised to buy. I like shopping here as there is a good selection and the clothes are well set out.
2023年8月5日
自発的なレビュー
FatFace - GLASGOW 3 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
I ordered a pair of chino shorts in…
I ordered a pair of chino shorts in your Buchanan Street store as they did not have my size in stock.
The very helpful assistant placed the order for me.
Delivery was very fast and the shorts were the usual Fatface quality.
2023年6月16日
FatFace - GLASGOW 3 からの回答
Good Afternoon George
Thank you for taking the time to share your recent experience with us.
I have passed this onto the crew members involved for you.
EP
FatFace - GLASGOW 3 からの回答
Hi Maureen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - GLASGOW 3 からの回答
Hello! Thank you for leaving us a 5* review. We are so pleased that you have had such a positive experience shopping with us online. Take care – LB
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