I had a great experience at the FatFace Great Malvern store. The shop is always well-presented, clean, and welcoming, with a lovely autumn range to browse. The staff, including Emily, Mikey, Maggie, a... もっと見る
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My local branch of Fat Face, which I patronise quite often is great to visit. The staff are very welcoming and friendly and only too willing to help eg If I am unable to find the size I am looking... もっと見る
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I'm fortunate to have a local Fatface shop. Staff always friendly and helpful. If they don't have the item I want in stock, it can be ordered and delivered to them, for free. The only drawback can be... もっと見る
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Ordered online and quick delivery to store. Easy collection. Very friendly staff. Swimming costume item is a perfect fit. Same as last years just a new design/pattern so I was sure it would fit. Gre... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
89/91 Church Street, WR14 2AE, Great�Malvern, Worcestershire, 英国
- 01684 569076
4.9
優良
107件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
A helpful member of staff in Malvern
I've just been to your Malvern store and your colleague Cindy couldn't have been more lovely and more helpful. Nothing was feeling right and she took the time to make some suggestions for different styles and I ended up with an outfit that made me feel really good. I wouldn't have tried it on without her suggestion and I really appreciated her help and kindness.
2026年1月22日
自発的なレビュー
FatFace - GREAT MALVERN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Well done Michaela
Well done Michaela. Excellent customer service. Searching desperately to find a bikini in the sale in certain size and design. I had found something but I had purchased the incorrect size in part of the set. Michaela checked website, other stores and the wearhouse for me. I kept the original in the end but that doesn't take away the fact the service I received was spot on. Thanks
2026年1月13日
自発的なレビュー
FatFace - GREAT MALVERN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Malvern shop reigns supreme
The staff at the Malvern shop are always so warm and welcoming. The manager, a lovely smiley chap, goes always above and beyond to help you and there is a friendly atmosphere at all times.
Other stores are always a positive experience as well, but my home branch wins!
I love Fat Face clothes and accessories, long may they remain on the high street!
2026年1月3日
FatFace - GREAT MALVERN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The guy that works at the Great Malvern…
The guy that works at the Great Malvern branch is amazing! He is so friendly and helpful, he makes the shopping experience feel personal but he is also very professional. He is a great asset to the Malvern branch and the company.
2025年12月4日
FatFace - GREAT MALVERN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - GREAT MALVERN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The best customer service in any…
The best customer service in any Fatface! They go the extra mile, supporting myself with disability needs.
Great displays and good sales!
2025年9月3日
自発的なレビュー
FatFace - GREAT MALVERN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The website was easy to navigate when…
The website was easy to navigate when ordering and I was kept up to the date with the progress of my order.
2025年9月3日
FatFace - GREAT MALVERN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful and informed folk at the…
Very helpful and informed folk at the Malvern store, always a pleasure to go there
2025年8月28日
FatFace - GREAT MALVERN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered online next day was delivered…
Ordered online next day was delivered to my store for pick up,lovely skirt with pockets and nice cotton
2025年6月30日
FatFace - GREAT MALVERN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent friendly helpful service
Excellent friendly helpful service. A pleasure to shop at the Malvern store
2025年6月9日
FatFace - GREAT MALVERN からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely items
Lovely items. Also very helpful with returns. I was after a specific pair of jeans but needed to order multiple sizes to find the right fit. The store staff (Malvern) were so friendly and the return was completed quickly.
2025年2月16日
FatFace - GREAT MALVERN からの回答
Hey Stephanie,
Thank you for your review. I am pleased that you had a positive experience whilst visiting our Great Malvern store - this is great to hear.
Take care, CT
I had a great experience at the FatFace…
I had a great experience at the FatFace Great Malvern store. The shop is always well-presented, clean, and welcoming, with a lovely autumn range to browse. The staff, including Emily, Mikey, Maggie, and Travis, were friendly, knowledgeable, and went out of their way to be helpful, even making shopping with kids pleasant! They efficiently sorted a refund and reorder for me without any hassle. Overall, fantastic customer service—would happily shop here again. Four stars!
2025年1月24日
自発的なレビュー
FatFace - GREAT MALVERN からの回答
Thank you for your review Kamile! It sounds like Emily, Mikey, Maggie and Travis were really helpful, and I will make sure that this is passed to them for them to see.
We look forward to welcoming you back soon! Take care, LE
FatFace - GREAT MALVERN からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had a good experience
I ordered 2 dresses, arrived in the shop quickly. I loved one and kept it but not the second. I received the refund very quickly.
2024年12月5日
FatFace - GREAT MALVERN からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - GREAT MALVERN からの回答
Hello Helen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent!
My wife and I went yesterday afternoon and my wife bought a beautiful dress in the sale. Great value. The staff - Heather and Travis - were so welcoming, helpful and had a great sense of humour. We left with a warm glow. Thank you both for such a positive experience.
2024年10月23日
自発的なレビュー
FatFace - GREAT MALVERN からの回答
Hello John
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Great Malvern store - this is great to hear. Take care, LE
I'm fortunate to have a local Fatface…
I'm fortunate to have a local Fatface shop. Staff always friendly and helpful. If they don't have the item I want in stock, it can be ordered and delivered to them, for free. The only drawback can be when items are out of stock, particularly in sizes 12 and 14, but that's life!
2024年10月17日
FatFace - GREAT MALVERN からの回答
Hello there,
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - GREAT MALVERN からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff were friendly and helpful and I…
Staff were friendly and helpful and I liked the autumn new range
2024年9月9日
FatFace - GREAT MALVERN からの回答
Hello Guy
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Great Malvern store - this is great to hear. Take care, LE
Friendly happy helpful staff brilliant…
Friendly happy helpful staff brilliant ‘Sales’ too thank heavens thank you
2024年8月7日
FatFace - GREAT MALVERN からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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