I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... もっと見る
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In store at Harrogate, v helpful, efficient & friendly staff; especially when a query arose as I purchased a garment. Situation resolved & Clear advice given . Very happy with purchase. Highly rec... もっと見る
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Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, 英国
- 01423 538773
4.8
優良
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great products and customer service
Great products and customer service. No hassle returns and always end up buying more things when I return things.
2024年4月22日
FatFace - HARROGATE からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you are happy with your items and have received great customer service. We look forward to welcoming you back soon!
Take care.- GM
Friendly and helpful
I always love going to Fat Face, the staff are so helpful and friendly, without being ‘pushy’.
2024年4月25日
FatFace - HARROGATE からの回答
Hello Lorraine,
Thank you for your 5* review.
I am pleased to hear about your positive experience in our Harrogate store!
We look forward to welcoming you back soon!
Have a great day!
Take care, ED
Friendly staff
Friendly staff, had to return some items and dealt with in Harrogate with no problems
2024年3月31日
FatFace - HARROGATE からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Efficient delivery to local store.
2024年3月20日
FatFace - HARROGATE からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wellingtons
I bought a pair of wellingtons. I have worn them several times but the first time in the water and I got a wet foot! I only had a credit card transaction proving my purchase but was still given a refund. Thanks to Danny at the Harrogate store. Great customer service.
2024年3月23日
自発的なレビュー
FatFace - HARROGATE からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased to read that you encountered such a great experience during your visit to our Harrogate store despite the issue with your wellington boots. I will be sure to pass on your lovely comments to the team.
All the best, MM
Great product
2024年2月8日
FatFace - HARROGATE からの回答
Good Morning Besa,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving your new Fat Face item! We love to hear such positive feedback from our customers, it really means a lot to us!
We look forward to welcoming you back soon!
Kind Regards, JW
I purchased 2 items in the sale from…
I purchased 2 items in the sale from the Harrogate shop 27/01/24. On looking at my receipt at I home I noticed I had been charged VAT on the sale price which was quire wrong. I returned to the shop to return the goods and objected to this incorrect pricing. I was given a totally unconvincing excuse involving the bar codes. A refund was agreed and processed onto the debit card used to buy the goods. I am still waiting for my refund to be processed 2 weeks later.
2024年1月27日
自発的なレビュー
FatFace - HARROGATE からの回答
Hi there,
Thank you for taking the time to leave your review.
I am sorry to hear about this, and apologise for any inconvenience caused.
Please do get in touch with our friendly customer service team -customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Take care. -GM
The staff in the Harrogate branch of…
The staff in the Harrogate branch of Fatface are always so helpful. I needed help with something on line and the young assistant found me the product code, wrote it down for me and also checked to see if the item was still available in my size. Nothing was too much trouble. That is standard practice from the staff in there it seems.
2024年1月12日
FatFace - HARROGATE からの回答
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - HARROGATE からの回答
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you love your items and we look forward to welcoming you back soon. Take care, LC.
A lovely pair of trousers that will be…
A lovely pair of trousers that will be fashionable year in year out. FF do the best jeans and trousers.
2024年1月2日
FatFace - HARROGATE からの回答
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
Excellent customer service. The team are always so friendly and helpful.
2024年1月5日
FatFace - HARROGATE からの回答
Hello Damian
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful for exchanges
2024年1月1日
FatFace - HARROGATE からの回答
Hi Janet, Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new items. Have a great day! CD
The online cost differed from the cost in the shop
I bought an Allie crossbody bag in the Fat Face shop and it cost £59. When I returned home I found that the cost online would have been £55. Why this discrepancy in price? Whilst happy with the bag, I'm not happy at paying more than necessary.
2023年12月21日
自発的なレビュー
FatFace - HARROGATE からの回答
Good afternoon, Mrs Brockway.
Thank you for taking the time to leave us your review and I am sorry to read that you believe you was charged incorrectly. Prices in our FatFace stores will be the same as on our website; however at times, with the store managers discretion, they can be cheaper.
In order for us to resolve this matter for you as you didn't leave an email on your review to contact you; can you please send us an email to customer service team at customerservices@fatface.com with a photo of your FatFace receipt and we can assist you further. JB
FatFace - HARROGATE からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful lady in my local shop
Really helpful lady in my local shop, but the item I wanted was unavailable. I ordered online and picked up from the shop 2 days later. Great service and the jumper is perfect.
2023年11月30日
FatFace - HARROGATE からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very helpful friendly staff
Very helpful friendly staff, ordered item for me to be delivered free to my home address.
2023年12月5日
自発的なレビュー
FatFace - HARROGATE からの回答
Good Afternoon Mandy,
Thank you for taking the time to leave us a review!
I am happy to hear you had a positive experience in our Harrogate store! I will make sure this feedback is passed on, we cannot wait to welcome you back!
Kind Regards, JW
FatFace - HARROGATE からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Lovely slipper boots but box damaged…
Lovely slipper boots but box damaged and they are a Christmas gift
2023年11月5日
FatFace - HARROGATE からの回答
Hello
Thank you for your review,
I am so sorry to hear of your recent experience with us.
Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Straight forward order online
Straight forward order online. Easy and quick collection from the shop. High quality product purchased as birthday gift.
2023年10月20日
FatFace - HARROGATE からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Came within timeframe specified
Came within timeframe specified, received notifications, easy collection process
2023年10月10日
FatFace - HARROGATE からの回答
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
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