I love my 2 tops I bought from Fatface not cheap but very well made with lovely details especially at the back like Monsoon used to do! My only disappointment is that I paid £49-50 for 1 top that was... もっと見る
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I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... もっと見る
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Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... もっと見る
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Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, 英国
- 01423 538773
4.7
優良
114件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Took a while for parcel to come to…
Took a while for parcel to come to store. Assistant couldnt find parcel even asked if I had come to right store. Then brought someone elses parcel out despite me spelling my surname & showing her on my phone. Eventually after about 15 mins in shop she find it. She did apologise
2023年4月20日
FatFace - HARROGATE からの回答
Hello,
Thank you for providing us your feedback. I am so sorry for any inconvenience this caused for you. I will be passing your feedback to the appropriate departments. If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 03301240000
Take care - KS
On line order
Ordered on line and collected in store. Easy to complete and staff in store very helpful
2023年4月13日
FatFace - HARROGATE からの回答
Thankyou so much for your 5* review, we are always happy to read about our wonderful customers having a positive experience both online and in store! - Take care, BP
A dream, green summer dress
I sent for a white, large collared blouse on-line but decided to collect it from the Harrogate store instead of having it delivered. I was disappointed by the blouse which was not a good fit and had a tight, uncomfortable modesty vest inside. It was very difficult to put on too.
However, I remembered a beautiful green summer dress from the website and asked if that was available. The staff member duly collected it from the stockroom and I was delighted that it fitted. It is from the National Forest Collection and is made from beautiful soft cotton, so
comfortable to wear with its button front and gathered skirt with pockets. The design features actual wild flower drawings on a spring green background
It was no problem to exchange the blouse for the dress and the Fat Face staff were very pleasant and helpful. I’m delighted by the purchase and looking forward to warm sunshine without the cold wind so that I can wear it. I much prefer to try on clothes in -store instead of having to return unwanted items.
2023年4月1日
FatFace - HARROGATE からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Delivery on time and the staff member…
Delivery on time and the staff member in the shop was very efficient and friendly.
2023年3月17日
FatFace - HARROGATE からの回答
Thank you for your wonderful comments. We deeply appreciate your comments and we will feed this back with our amazing team in store! -RS
Excellent service and beautiful products
2023年3月10日
FatFace - HARROGATE からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
We always have a good experience at the…
We always have a good experience at the Harrogate shop, pleasant helpful staff always
2023年1月14日
FatFace - HARROGATE からの回答
Hi Lesley thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - HARROGATE からの回答
Thank you so much for your review! We deeply appreciate your feedback! - RS
Great service
I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a return label. I wasn't even buying anything but he went out of his way ho help. Great service and I will be back.
2022年12月3日
FatFace - HARROGATE からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
FatFace - HARROGATE からの回答
Hi Sheila, Thank you for your review. I'll be sure to pass your comments on to the team in Harrogate. CD
FatFace - HARROGATE からの回答
Hi Katie,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! We hope she loves her necklace.
Take care - KS
FatFace - HARROGATE からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Train your assistants better.
I tried on the skirt in the shop but it was too big and the assistant said that it wasn't available on line. Disappointed I left the shop only to find that it was!!
Ordered it and am VERY happy.
2022年9月23日
FatFace - HARROGATE からの回答
Hi Kath, Thanks for your review. I am very sorry to hear that you were given false information regarding stock online. However, it is great news that you managed to purchase what you were looking for and I hope that you are happy with your new purchase! Have a lovely day! - ES
Excellent store.
Staff were very friendly, polite and helpful. The boots we wanted were available to try on and looked great. Very good value.
2022年9月5日
FatFace - HARROGATE からの回答
Hi Deborah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very quick and efficient service from…
Very quick and efficient service from website to delivery. Really hassle free. Easy returns. Lovely products. Wouod highly recommend.
2022年7月21日
FatFace - HARROGATE からの回答
Hello Sarah
Thank you for your feedback regarding your recent online order.
I am pleased to read that your online shopping experience was a positive one and you would highly recommend FatFace !
Take care, TG
FatFace - HARROGATE からの回答
Hi Paul,
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received. - ES
Great customer service received
2022年6月13日
FatFace - HARROGATE からの回答
Dear Mrs Holroyd
Thank you for taking the time to leave a review. I am so pleased that you were happy with he Great Customer Service that you received. Have a lovely day DW
FatFace - HARROGATE からの回答
Hi Margy,
Thank you for leaving us your 5 star review.
I am pleased to read that your instore shopping experience was a positive one-we can't wait to see you again!
Take care, LA
Staff in the Harrogate store are…
Staff in the Harrogate store are always polite, friendly and helpful.
The clothes especially their dresses are lovely and the sales are amazing, one of the few high street shops left that is still worth a visit.
2022年4月2日
自発的なレビュー
FatFace - HARROGATE からの回答
Good Morning Zoe
Thank you for your 5* review and for sharing your recent experience in our Harrogate store with us.
Please be assured that this will be passed onto the crew members involved for you.
-EP
Always love your fit of your shirts.
Always love your shirts as they are a perfect fit for me. Size M. The material is lightweight which will be great for warmer weather, and go for the smaller checks.
2022年4月1日
FatFace - HARROGATE からの回答
Hi Derick. Thank you for the 5 star review and such positive feedback, am sure you'll be happy with your purchase from us. JB
Friendly & very efficient services
2022年2月2日
FatFace - HARROGATE からの回答
Hi carol, Thank you for our 5* star review, have a great day. LM
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