In store at Harrogate, v helpful, efficient & friendly staff; especially when a query arose as I purchased a garment. Situation resolved & Clear advice given . Very happy with purchase. Highly rec... もっと見る
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Fantastic store and staff. Couldn't do enough for me. Arrived quickly, as did the email I received before going to the store. My complete order arrived and the quality was as always excellent.
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I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... もっと見る
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Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, 英国
- 01423 538773
4.8
優良
125件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Warm welcome
Warm welcome, time to browse, quality ranges, and I always find exactly what I’m looking for. Friendly service. 5 star.
2023年7月3日
自発的なレビュー
FatFace - HARROGATE からの回答
Good afternoon, Janet
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Harrogate store.
Take care, JB
Fantastic shop everything in it right…
Fantastic shop everything in it right place neat and tidy you can find what you are looking for,staff were very helpful friendly plus the manager gave us 15 percent discount because we bought a lot of goods,it’s the best fat face shop we have bin in,and we have been in quite a few,Milton Keynes,Cornwall,
2023年6月5日
自発的なレビュー
FatFace - HARROGATE からの回答
Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us in our Harrogate store. Take care – CD
FatFace - HARROGATE からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Quallity product. Questionable returns policy.
I collected the item from my local Fat face store. The problem I had was that the item did not fit so I had to get a smaller size. Surely I could have just exchanged it but I had to get a refund to my card and pay again, the exact same price. Also, I collected my item from the store but was unable to get the replacement delivered to the store for some reason.
2023年5月7日
FatFace - HARROGATE からの回答
Thank you for your feedback. We are currently upgrading our systems so this has unfortunately thrown a few spanners in the works regarding deliveries to store. Once this has all finished, we will of course be re-opening our Click and Collect, and Order In Store options once again! - RS
Super friendly staff
Super friendly staff, always happy to help. I went in to return an item and they advised that as it was paid by PayPal that I needed to post it. They packaged the item up for me so I could do it if at the post office rather than having to take it back home.
2023年5月4日
FatFace - HARROGATE からの回答
Hi there,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Another great Airlie sweat
Another great Airlie sweat top and a sale that has real reductions. The Harrogate store is always well stocked and the staff are incredibly helpful and friendly.
2023年4月30日
FatFace - HARROGATE からの回答
Good Morning
Thank you for your review.
I am so pleased to hear that you are happy with your new Airlie.
I hope you have a great day!
EP
First time ordering from FatFace
First time ordering from FatFace. Not disappointed! Great service, great product and in the sale so great price too.
Staff in the Harrogate store are really helpful and pleasant. Great shopping experience for a new customer.
2023年4月29日
FatFace - HARROGATE からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Staff in the Harrogate branch are…
Staff in the Harrogate branch are always friendly, professional and helpful.
2023年4月28日
FatFace - HARROGATE からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Took a while for parcel to come to…
Took a while for parcel to come to store. Assistant couldnt find parcel even asked if I had come to right store. Then brought someone elses parcel out despite me spelling my surname & showing her on my phone. Eventually after about 15 mins in shop she find it. She did apologise
2023年4月20日
FatFace - HARROGATE からの回答
Hello,
Thank you for providing us your feedback. I am so sorry for any inconvenience this caused for you. I will be passing your feedback to the appropriate departments. If there is anything else we can support with please get in touch by emailing us at customerservices@fatface.com or calling us on 03301240000
Take care - KS
On line order
Ordered on line and collected in store. Easy to complete and staff in store very helpful
2023年4月13日
FatFace - HARROGATE からの回答
Thankyou so much for your 5* review, we are always happy to read about our wonderful customers having a positive experience both online and in store! - Take care, BP
A dream, green summer dress
I sent for a white, large collared blouse on-line but decided to collect it from the Harrogate store instead of having it delivered. I was disappointed by the blouse which was not a good fit and had a tight, uncomfortable modesty vest inside. It was very difficult to put on too.
However, I remembered a beautiful green summer dress from the website and asked if that was available. The staff member duly collected it from the stockroom and I was delighted that it fitted. It is from the National Forest Collection and is made from beautiful soft cotton, so
comfortable to wear with its button front and gathered skirt with pockets. The design features actual wild flower drawings on a spring green background
It was no problem to exchange the blouse for the dress and the Fat Face staff were very pleasant and helpful. I’m delighted by the purchase and looking forward to warm sunshine without the cold wind so that I can wear it. I much prefer to try on clothes in -store instead of having to return unwanted items.
2023年4月1日
FatFace - HARROGATE からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Delivery on time and the staff member…
Delivery on time and the staff member in the shop was very efficient and friendly.
2023年3月17日
FatFace - HARROGATE からの回答
Thank you for your wonderful comments. We deeply appreciate your comments and we will feed this back with our amazing team in store! -RS
Excellent service and beautiful products
2023年3月10日
FatFace - HARROGATE からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LB
We always have a good experience at the…
We always have a good experience at the Harrogate shop, pleasant helpful staff always
2023年1月14日
FatFace - HARROGATE からの回答
Hi Lesley thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - HARROGATE からの回答
Thank you so much for your review! We deeply appreciate your feedback! - RS
Great service
I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a return label. I wasn't even buying anything but he went out of his way ho help. Great service and I will be back.
2022年12月3日
FatFace - HARROGATE からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
FatFace - HARROGATE からの回答
Hi Sheila, Thank you for your review. I'll be sure to pass your comments on to the team in Harrogate. CD
FatFace - HARROGATE からの回答
Hi Katie,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers! We hope she loves her necklace.
Take care - KS
FatFace - HARROGATE からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Train your assistants better.
I tried on the skirt in the shop but it was too big and the assistant said that it wasn't available on line. Disappointed I left the shop only to find that it was!!
Ordered it and am VERY happy.
2022年9月23日
FatFace - HARROGATE からの回答
Hi Kath, Thanks for your review. I am very sorry to hear that you were given false information regarding stock online. However, it is great news that you managed to purchase what you were looking for and I hope that you are happy with your new purchase! Have a lovely day! - ES
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