Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... もっと見る
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I ordered a size 12 Tasha jacket online but it was too big so I returned it to the Horsham branch. The assistance who dealt with the return was really helpful and friendly. Size 10 was out of stock on... もっと見る
企業が回答しました
Use the Horsham store a lot , staff alway great and have been wearing fat face for years , quality is always good cloths really last and prices are reasonable
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, 英国
- 01403 218559
4.7
優良
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good quality product delivered timely
2025年12月11日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
ExcellentcsrviceThe staff were very friendly & efficient
The staff were very friendly & efficient
2025年12月8日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love a bit of FatFace!
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was lovely and reassuringly still very FatFace in the way it’s kitted out. The shop was busy and full of customers but the staff were still really nice and you felt like they really had time for you. I’m going to Horsham again this afternoon so will pop in again for some last-min Christmas items that I spied last time. Although I ordered my shoes online, there’s nothing like an actual in store experience plus the staff were so helpful.
2025年12月12日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything is Always Great With FatFace.
Everything was on time and my experience was first class. A great price for an excellent item. Thank you.
2025年12月7日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Always friendly and helpful staff with…
Always friendly and helpful staff with good stock and clean presentable shop - pleasure to shop in.
2025年12月4日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
FatFace - HORSHAM 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Easy ordering and free in store pickup
Easy ordering and free in store pickup, then able to try on whilst there and return anything unwanted.
2025年11月27日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff in the Horsham store are always…
Staff in the Horsham store are always attentive, helpful and polite. If I can't get the item in store I can usually order it online and deliver to store and then try items on in the shop changing room. A bonus was that I managed to buy a few items in the Fatface sale. All in all, I was very pleased with the quality of my purchases.
2025年8月25日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Extremely helpful and friendly staff in…
Extremely helpful and friendly staff in Horsham store . Simple collection of sale items ordered online .
2025年8月12日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Item arrived quickly and was as…
Item arrived quickly and was as expected. Delivery to store means no charge which is great! Only problem is being tempted to more lovely sale purchases upon collection!
2025年8月12日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very happy with my purchase and the…
Very happy with my purchase and the service from this store,delivered in time i needed by friendly lady excellent service and will be using this store again thank you .
2025年8月13日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good service and friendly staff at…
Very good service and friendly staff at Fatface Horsham
2025年8月6日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So when my order arrived there was a…
So when my order arrived there was a Monsoon item with a Fatface tag on it. I took this to my local store to return the item. The store left me waiting for 10-15 mins one a queue formed and finally the other member of staff decided she would help. I had left the item sealed in its plastic bag but her tone was rather accusatory that I was trying to return an incorrect item. Not great. I was let down when I didn’t receive the correct item and then made to feel uncomfortable trying to get the problem rectified. Staff training needed both in your warehouse and politeness towards customers.
2025年5月15日
FatFace - HORSHAM 2 からの回答
Hello Emma,
Thank you for taking the time to leave your review.
We're sorry to hear that you have had this experience and you received the incorrect item. Please be assured all comments will be passed to the appropriate team.
Take care, LE
Brilliant experience again with the…
Brilliant experience again with the staff in my local fat face store in Horsham.
Always so helpful.
2025年4月15日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - HORSHAM 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
I brought a suede handbag from Horsham…
I brought a suede handbag from Horsham branch. Lovely bag. A few weeks late the side handle stitching just gave up the ghost. It fell to the ground, good job I realised as would have lost cards, car keys etc. the stitching had torn thru the material and handle came off. i went back with receipt and they thankfully swapped it for another one, Which after a few weeks has just done exactly the same thing! I will re returning for a full refund this time.
I find their clothes are not as good a quality as White Stuff are. A top i got recently has faded after a few washes, has a small hole in it as well.
2025年2月20日
自発的なレビュー
FatFace - HORSHAM 2 からの回答
Hello Laurence
Thank you for your review. I am so sorry to hear this. It's disappointing to hear that the stitching has failed on both bags, and we apologise for the inconvenience this has caused. We appreciate you bringing this to our attention and will certainly share your feedback with our product team. If you can, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to investigate. Thank you, CT
FatFace - HORSHAM 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
Prompt and professoinal
2025年2月14日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Straightforward ordering and pick up
Straightforward ordering and pick up. Happy with service.
2024年12月23日
FatFace - HORSHAM 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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