Easy to order, quick delivery to store, easy pick up. Had to return one item and order another size, easily done. Great shop and love the quality of the clothes.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Some of the best clothes on the high street along with an excellent customer service.
企業が回答しました
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... もっと見る
企業が回答しました
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, 英国
- 01403 218559
4.7
優良
140件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Communication great and store staff in…
Communication great and store staff in Horsham very helpful
2024年5月6日
FatFace - HORSHAM 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
FatFace - HORSHAM 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Amazing flip flops
I ordered a pair of ladies flip flops into store. The sales assistant was very helpful and helped me find the email confirmation in order to collect the most amazing pair of flip flops that are sooo comfortable.
2024年4月30日
FatFace - HORSHAM 2 からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Horsham store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
I haven't received it yet !
2024年4月30日
FatFace - HORSHAM 2 からの回答
Hello Susan,
Thank you for taking your time to leave a review.
I am so sorry to learn that you have not received your item. I understand you have been waiting a while since placing your order to your chosen store for Click and Collect.
I will pop you over an email shortly to resolve this for you.
Thank you for your continued patience with us.
Take care, ED
Leather Tote Bag
Extremely pleased with style and quality of bag. Also, received excellent customer service from the shop in Horsham. Excellent product and service.
2024年4月23日
FatFace - HORSHAM 2 からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
FatFace - HORSHAM 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your Dress, and we look forward to welcoming you back soon.
Take care.- GM
FatFace - HORSHAM 2 からの回答
Hi Luci, thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – CD
Good quality cold weather bag
This is a nice size bag with plenty of space for a phone and purse. Outside pockets are good for passes. Good quality winter occasional bag.
2024年3月24日
FatFace - HORSHAM 2 からの回答
Good afternoon, Maureen.
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about the bag you ordered. We hope you continue to enjoy shopping with us.
Take care, JB
Lovely staff members in the store
Lovely staff members in the store! The wrong shirt was sent to me and the Horsham staff helped with an exchange.
The click and collect was super convenient, just a shame the wrong shirt was sent and didn’t have time to exchange it for a different shirt.
2024年2月18日
FatFace - HORSHAM 2 からの回答
Hello, thank you for leaving this lovely review despite receiving the wrong item. I am happy to hear of the experience in one of our stores! Have a lovely weekend! TS
FatFace - HORSHAM 2 からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Horsham store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Poor customer service head office
Ordered 4 sale items online 3 ok Christmas jumper faulty returned to store assistant extremely helpful phoned customer service as I wanted a replacement but would have to reorder and pay postage therefore meaning I would be paying more for the sale item so I found it easier to take a refund
2024年2月5日
FatFace - HORSHAM 2 からの回答
Good afternoon Jeanette,
Thank you for taking the time to leave a review.
I’m truly sorry to hear this has been your experience with us.
I am just about to email you, in regards to ordering a replacement.
Take care, LC.
Good store service
Well made cloths and even better on sale, staffs are always welcoming and friendly in Horsham store, keep up great customer service,
2024年1月21日
FatFace - HORSHAM 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Easy to order and easy to collect
Easy to order and easy to collect. Sizing and quality great as always
2023年12月2日
FatFace - HORSHAM 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good service
Good service from Fatface when ordering a sale item online. Was informed it might take a bit longer to dispatch, being in the sale, but it arrived quickly and easy to pick up in store.
2023年11月20日
FatFace - HORSHAM 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very helpful staff
2023年11月21日
FatFace - HORSHAM 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly staff at Horsham - Excellent jeans
I ordered two pairs of your straight blue five pocket jeans.The order was sent to your Horsham branch for collection. The staff could not have been more helpful.
2023年11月20日
FatFace - HORSHAM 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
Great service, friendly professional staff who know their stock, always helpful.
2023年11月15日
FatFace - HORSHAM 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
All the staff are very friendly and…
All the staff are very friendly and helpful without being pushy for sales. Nothing seems too much bother for them therefore a pleasant shopping experience!
2023年11月12日
FatFace - HORSHAM 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Waterproof long line raincoat
i ordered the raincoat online after trying on several in the horsham shop.. the staff were really helpful. I am really pleased with the coat. Fits perfectly but the important thing is it is totally rainproof and the hood is well designed, it doesn't blow off or restrict sight. Good deep pockets. And its long. Ideal for all the dog walking i do.
2023年10月16日
FatFace - HORSHAM 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Love my purchase and the collection was…
Love my purchase and the collection was easy and the staff are really nice in this store
2023年10月23日
FatFace - HORSHAM 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
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