Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag. However, the young lady went above and beyond to solve my issue and was very resourceful. 10 out 10 service.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,
企業が回答しました
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... もっと見る
企業が回答しました
On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, 英国
- 01943 607472
4.6
優良
93件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good experience.
On line order process straightforward, delivered to shop quickly, easy to pick up and shop staff very good.
2026年8月22日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent and friendly service
I recently purchased items in the sale in Cowes, Isle of Wight and Ilkley, Yorkshire. On both occasions received excellent and friendly service,
2026年8月22日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Earrings
Lovely shop, always treat myself to something in Fat face when visiting a new place after my local stores closed down.
2026年8月9日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Extreme helpful assistant Ilkley…
Extreme helpful assistant in the Ilkley store. Unfortunately I didn't see her name tag.
However, the young lady went above and beyond to solve my issue and was very resourceful.
10 out 10 service.
2026年8月9日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Sizes always accurate
Sizes always accurate, friendly helpful staff in store, Quick efficient service
2026年7月19日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff at Ilkley store are always…
Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface
2026年6月6日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - ILKLEY 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
The products are very well made and…
The products are very well made and comfortable to wear. The staff in the shops are very friendly and go the extra mile to help.
2026年5月5日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great choices and good quality items
Great choices and good quality items. Love shopping at Fat Face.
2026年3月14日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online purchase of product
I had seen the blouse in store but my size not available. I ordered it online for in store collection. It was available for collection as stated and the staff were friendly and helpful. Great product quality and neatly packaged but not excessive.
2026年3月7日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - ILKLEY 2 からの回答
Hello Timothy, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Order placed 27th December to be…
Order placed 27th December to be delivered to local store. Not yet arrived, as at 6th Jan, and no anticipated delivery date supplied. This email requesting review is the only communication I've had. Will never order from fatface again.
2026年1月6日
FatFace - ILKLEY 2 からの回答
Good morning Fiona, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Good value in sale
Picked up some sale items, really loved the items purchased as good value.
2026年1月4日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality pyjama bottoms/easy returns/nice staff member
Good quality pyjama bottoms, staff member that served me in Ilkley store was very nice (I think she was new), and the returns/exchange process was quick and efficient.
2025年12月31日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really great staff and very helpful
2025年12月23日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fat Face
Love Fat Face - my husband and I live in your clothes. My only bug bear is that some of your prices are a bit steep, but then there are good bargains in your sales.
2025年10月27日
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - ILKLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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