Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Just been in to do an exchange in the FatFace store in Keswick Cumbria and I have to say that the two people that served us today (Joe and Becky) were absolutely fantastic, they are a credit to the co... もっと見る
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Visited Fatface Keswick, Cumbria this afternoon. What a lovely friendly experience. The staff, especially Sharron, were very helpful. I love my purchases, made even better by being reminded to use my... もっと見る
企業が回答しました
The products I get are always very very good. However, we always seem to get a problem when it comes to picking out parcels up from your Keswick branch. It’s either they can’t spell our names (even th... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
49/51 Main Street, CA12 5DS, Keswick, Cumbria, 英国
- 01768 780910
4.9
優良
124件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The products I get are always very very…
The products I get are always very very good. However, we always seem to get a problem when it comes to picking out parcels up from your Keswick branch. It’s either they can’t spell our names (even though we’ve spelt it out to them) or they can’t find the order or there’s something wrong with the order number. It’s takes forever to actually get the parcel from them. It’s just not good enough and it’s very embarrassing. I think the staff need retrained or a better system for them needs to be put into place.
2025年12月14日
FatFace - KESWICK 2 からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Sharon and Mora were super helpful…
Sharon and Mora were super helpful finding me bed socks and regular socks for someone who is ultra sensitive.
2025年12月8日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Sharyn was extremely helpful with…
Sharyn was extremely helpful with suggestions and telling us about the charity benefits.
2025年12月8日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Fabulous help from the ladies in the…
Fabulous help from the ladies in the Keswick shop. Kind and helpful
2025年12月8日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
The staff were very freindly
The staff were very freindly, helpful and made you feel welcome as people not just as a customer. Joe was great, engaging, helpful and happy. He was an example of Excellent customer service.
2025年12月2日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant store & Joe was incredibly helpful
Joe was incredibly helpful, as was Sharon - and it’s a brilliant shop xx and the Shelter sparkly socks and fab for me and my daughter in law!! Xxx
2025年12月2日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just been into the Keswick Branch
Just been into the Keswick Branch, Lach and all his staff were all so very friendly, helpful with great service. Highly recommend.
2025年11月17日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Elouise was amazing at keswick branch…
Elouise was amazing at keswick branch thank you x
2025年11月1日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff were really helpful during my…
The staff were really helpful during my visit to Fatface this morning. I was after something in-particular and the staff went in the back to try and help me find it.
In the end, we ordered it online so that I could pick it up when I get home.
Many Thanks!
2025年10月28日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hi Lynne
Thank you for taking the time to leave your review. We're so pleased to hear that you had a positive experience whilst visiting our Keswick store - this is great to hear and we look forward to welcoming you back soon. Thank you, LE
Amazing Service
All the staff but especially Emma and Mya were really helpful, patient and kind in the Keswick store today helping my Mum purchase some Christmas presents. Amazing service
2025年10月27日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ease of ordering and speed of delivery
2025年10月17日
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Sharon went above and way beyond to…
Sharon went above and way beyond to help me buy a bag for my partner. Huge thanks!
2025年10月13日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really helpful and friendly staff
Really helpful and friendly staff. Took time to find an item and helped order it for delivery.
2025年9月15日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent
Great service from Caroline today.
Very helpful with ordering an item.
Thanks
2025年9月10日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely shop and staff
Lovely shop and staff. Young Lady who helped me was very chatty and helpful. Lovely manners.
2025年9月4日
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Carolyn/Caroline - Sales assistant
I was served by a Carolyn who helped me with a jacket I was thinking of purchasing. She was very kind and didn't rush me into buying the jacket. She was extremely patient. I went to the till with the jacket and said to her that I don't think I would have bought it without her help and advice. She wasn't pushy but extremely helpful and very pleasant. I am so pleased with my purchase, and would recommend this store and the helpful staff.
2025年7月22日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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