Clothes great and staff really helpful but shorts were badly wrongly sized . Dresses good material Bluelight Discount suddenly reduced
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Purchased some tee shirts and shirts from the Keswick shop. Extremely helpful and pleasant young lady who served me. The shirts were well received by the recipient, good quality and a good fit. Excell... もっと見る
企業が回答しました
Visited your shop in Keswick. Liked leather ankle boots. Assistant very helpful but my size not available. She suggested ordering on-line which I did.Also got 15% off as new customer. Collected in Gla... もっと見る
企業が回答しました
Visited Fatface Keswick, Cumbria this afternoon. What a lovely friendly experience. The staff, especially Sharron, were very helpful. I love my purchases, made even better by being reminded to use my... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
49/51 Main Street, CA12 5DS, Keswick, Cumbria, 英国
- 01768 780910
4.9
優良
133件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Joe at the Keswick branch was…
Joe at the Keswick branch was exceptional when we visited the store yesterday. He was super helpful and friendly. At checkout he asked if we were blue light card holders which we were. He explained that it was bonus day for blue light so we received a great discount.
What a lovely young man. A credit to the store 😊
2026年2月15日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hi there,
Thank you so much for taking the time to share your lovely feedback! We’re delighted to hear that Joe at our Keswick store made your visit so enjoyable.
We’ll make sure your kind words are passed on to him. He’ll be chuffed to know he made such a great impression!
Thanks again for choosing to shop with us, and we hope to see you again soon 😊
Thank you, LE
Fatface is the new Joules!
Great customer service (thanks Joe) and fantastic use of the Blue Light card to get a great reduction. Thank you kindly.
2026年2月15日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Today I saw Jo
Today I saw Jo, Sharon and Mya in my local Keswick store who are all really friendly, professional and helpful. They always make me feel welcome- leave me to browse and try on clothes without any hassle. I look forward to returning for more lovely purchases.
2026年2月15日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface Keswick is the best branch in…
Fatface Keswick is the best branch in the country. Mya and Joe ( hopefully spelt your names correctly!) helped me find what I was looking for, helped me with my Blue light card when struggling for internet and the helpfully found me some plastic wrapping to kee my purchases dry. What brilliant brand ambassadors and lovely kids. Well done!
2026年2月15日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I ordered a jumper in the Keswick store…
I ordered a jumper in the Keswick store on Tuesday lunchtime and was advised that it MAY be there the next day. It was!!! The lady that did the ordering and was there when I collected it was a lovely lady named Caroline. What a pleasure to shop there.
2026年2月10日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Caroline was very welcoming and…
Caroline was very welcoming and helpful. My size wasn't in stock, so she ordered one to be delivered to a pick up point near to where I live.
As a new assistant she did well.
The shop is nicely laid out making it easy to browse the items.
2026年1月14日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - KESWICK 2 からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
The products I get are always very very…
The products I get are always very very good. However, we always seem to get a problem when it comes to picking out parcels up from your Keswick branch. It’s either they can’t spell our names (even though we’ve spelt it out to them) or they can’t find the order or there’s something wrong with the order number. It’s takes forever to actually get the parcel from them. It’s just not good enough and it’s very embarrassing. I think the staff need retrained or a better system for them needs to be put into place.
2025年12月14日
FatFace - KESWICK 2 からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Sharon and Mora were super helpful…
Sharon and Mora were super helpful finding me bed socks and regular socks for someone who is ultra sensitive.
2025年12月8日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Sharyn was extremely helpful with…
Sharyn was extremely helpful with suggestions and telling us about the charity benefits.
2025年12月8日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Fabulous help from the ladies in the…
Fabulous help from the ladies in the Keswick shop. Kind and helpful
2025年12月8日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
The staff were very freindly
The staff were very freindly, helpful and made you feel welcome as people not just as a customer. Joe was great, engaging, helpful and happy. He was an example of Excellent customer service.
2025年12月2日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant store & Joe was incredibly helpful
Joe was incredibly helpful, as was Sharon - and it’s a brilliant shop xx and the Shelter sparkly socks and fab for me and my daughter in law!! Xxx
2025年12月2日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Just been into the Keswick Branch
Just been into the Keswick Branch, Lach and all his staff were all so very friendly, helpful with great service. Highly recommend.
2025年11月17日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Elouise was amazing at keswick branch…
Elouise was amazing at keswick branch thank you x
2025年11月1日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff were really helpful during my…
The staff were really helpful during my visit to Fatface this morning. I was after something in-particular and the staff went in the back to try and help me find it.
In the end, we ordered it online so that I could pick it up when I get home.
Many Thanks!
2025年10月28日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hi Lynne
Thank you for taking the time to leave your review. We're so pleased to hear that you had a positive experience whilst visiting our Keswick store - this is great to hear and we look forward to welcoming you back soon. Thank you, LE
Amazing Service
All the staff but especially Emma and Mya were really helpful, patient and kind in the Keswick store today helping my Mum purchase some Christmas presents. Amazing service
2025年10月27日
自発的なレビュー
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - KESWICK 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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