Ordered four dresses to try. A combination of thin, cheap material and ridiculously low neck lines rendered three of them unsuitable. The fourth is just okay. Also ordered a pair of earrings but t... もっと見る
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I bought an off white denim trouser and a chambray cropped wide leg trousers. I was so pleased they fitted pretty well my pear shaped body. ‘Pear’ need tailored waste bands and wider leg trousers esp... もっと見る
企業が回答しました
FatFace clothing is unique and stylish. The quality just like in M&S clothing, also guarantees a good investment in my wardrobe, one that will last for many years to come. Having money is all about in... もっと見る
企業が回答しました
Easy ordering with a quick local shop pick up. The clothes I ordered were exactly what I wanted true to size and great quality
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
88 Regent Street, CV32 4NS, Leamington�Spa, Warwickshire, 英国
- 01926 883280
4.4
優良
116件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent customer service received
Excellent customer service received! Friendly staff who took the time to fold the clothes nicely while serving me. It is a little thing but it means a lot. Most shops tend to screw the clothes up into a bag. I think this is a nice touch and was most appreciated. The shop is nicely laid out and very tidy.
2025年8月15日
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great communications
Great communications, even when my order was delayed I was kept up to date with delivery. Whenever I visit Fatface in Leamington Spa, the staff are always extremely helpful and friendly.
Quality of clothing is always amazing and true to size.
2025年8月11日
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really easy to order and return
Really easy to order and return I had two pairs of shorts the same but one with a longer leg which is brilliant if you’re tall like me. Kept one returned the other no fuss.
2025年5月27日
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience whilst returning and ordering recently. Have a great day, take care, CM
Great experience ordering online
Great experience ordering from Fatface with in store collection.
2025年5月5日
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Local shop where I can see and feel the…
Local shop where I can see and feel the quality of the goods before I buy. Friendly staff
2025年4月14日
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely clothing range
Great products on offer ,lovely quality and range of colours
Easy ordering and to be delivered to a Next store
2025年4月13日
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fatface are great!
I wasn't sure if the trousers fitted me correctly and the staff were so friendly and helpful, letting me know about how I can return them if I change my mind! They gave me the time to think and I ended up keeping the trousers as I felt no pressure and they look great!
2025年2月18日
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Leamington Spa store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Excellent quality clothes
Excellent quality clothes. Friendly helpful staff in store. I feel so lucky to have a store nearby so I don’t have to buy online
2025年1月7日
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The lovely staff in the Leamington Spa…
The lovely staff in the Leamington Spa shop as well as lovely clothes.
2024年12月24日
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Placed order to collect on Monday 2nd…
Placed order to collect on Monday 2nd now Saturday 7th and still not arrived
2024年12月7日
FatFace - LEAMINGTON SPA からの回答
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Unique and Stylish
FatFace clothing is unique and stylish. The quality just like in M&S clothing, also guarantees a good investment in my wardrobe, one that will last for many years to come. Having money is all about investing wisely, which includes clothing, especially when it is this stylish. As for the staff, why shop on line, and miss out on a great day out, meeting such amazing people in the store.
2024年11月23日
FatFace - LEAMINGTON SPA からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - LEAMINGTON SPA からの回答
Hello Alice
Thank you for taking the time to leave your review.
I am sorry to hear that you haven't received your order, this is really disappointing to hear.
Please email our friendly team at fatfacereviews@mail.fatface.com and we can help.
Thank you, LE
Very polite and friendly service
Very polite and friendly service , click and collect order found quickly
2024年11月2日
FatFace - LEAMINGTON SPA からの回答
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Change not for the better
Ordered four dresses to try. A combination of thin, cheap material and ridiculously low neck lines rendered three of them unsuitable. The fourth is just okay.
Also ordered a pair of earrings but the ‘star’ on one of them was missing; how did this pass quality control?
Adding insult to injury, I was offered only a voucher as replacement as refunds are not given against earrings. I accept this policy for hygiene reasons in normal circumstances, but not when the goods are faulty.
I fear change on the horizon as Fat Face loses its identity under the Next umbrella.
2024年10月24日
FatFace - LEAMINGTON SPA からの回答
Hello Elaine
Thank you for your review.
I am sorry to hear that you weren't too happy with the quality of your dresses, I will be sure to pass your comments to our garment team.
Further to this, I am sorry that your earrings were faulty.
I am about to email you in regards to this, so I can help resolve this matter for you.
Take care, LE
Helpful staff
Staff in the shop are always helpful.
Seems to take ages to be delivered to the shop though.
2024年8月9日
FatFace - LEAMINGTON SPA からの回答
Hello Nicola
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - LEAMINGTON SPA からの回答
Hi there,
Thank you for taking the time to leave a review.
We are delighted to hear you have enjoyed using our service. We hope you love your order and look forward to welcoming you back soon.
Take care, LC.
Excellent
Excellent service at FatFace. Very friendly and approachable assistants. Nothing was too much trouble. Great shopping experience and will be back.
2024年8月2日
FatFace - LEAMINGTON SPA からの回答
Hi, Thank you for your 5* review. I am pleased to hear your happy with our service. Have a great day.Many thanks-AB.
Goods arrived on time and exactly as…
Goods arrived on time and exactly as ordered, very pleased with shopping experience.
2024年7月29日
FatFace - LEAMINGTON SPA からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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