Latest purchase from Fat Face was a maxi skirt in their sale. I’m happy with colour,style and service. I ordered online, picked up from store, tried on in store and brought it home. A satisfied custo... もっと見る
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所在地
所在地を変更Unit 27 The Springs, Thorpe Park Approach, LS15 8GG Leeds Thorpe Park, West Yorkshire, GB
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Great choice of men’s clothing. I recently bought two short sleeve shirts; one on line and the other in the shop. They not only look great but the quality is excellent and, from past experience, fully... もっと見る
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I love Fatface but they are going out of my price bracket, even in the sale sometimes. I also like the little metal Fatface logo but it’s not on the clothes now, which to me, takes away a bit of... もっと見る
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I have been a FatFace customer for several years, but last week I experienced the best customer service I’ve ever had. I was helped by a lovely woman at the Leeds Thorpe Park store who was kind, pa... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 27 The Springs, Thorpe Park Approach, LS15 8GG, Leeds Thorpe Park, West Yorkshire, 英国
- 01132 609465
4.6
優良
163件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Just browsing came across a shirt
Just browsing came across a shirt, my size price tight, get in
2026年4月25日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I paid full price for an item reduced…
I paid full price for an item reduced to half price days later
2026年4月22日
FatFace - LEEDS THORPE PARK からの回答
Hi David,
For any purchases made online, if we reduce your items within 24 hours of ordering, please contact our customer experience team on 0333 777 8053 when you receive your delivery and we'll refund the difference back to you, no problem at all.
If you've purchased in-store, please pop in and speak to our crew in store who can help you to return the goods and re-purchase a new item at sale price. Please ensure the tags are still attached if you'd like to do this!
I am very lucky to have a FatFace shop but I still do some orders online
I am very lucky to have a FatFace shop near to where I live but as they can't stock everything I often order on-line and collect from the shop. This works really well as I am able to try the items on in the shop and return those that aren't quite right straight away. The staff in the shop are always very helpful.
2026年3月24日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice quality good customer service
2026年3月9日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Service in the shop was first class…
Service in the shop was first class however the clothing item needs quality checking on sizes, bought my usual size of 18 it wouldn’t even fit my daughter who wears 12/14 so I bought a size 22 which was like a double quilt!
2026年3月9日
FatFace - LEEDS THORPE PARK からの回答
Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE
I have been a FatFace customer for…
I have been a FatFace customer for several years, but last week I experienced the best customer service I’ve ever had. I was helped by a lovely woman at the Leeds Thorpe Park store who was kind, patient and genuinely friendly.
I didn’t quite catch her name, but I remember her telling me she is Brazilian. I really hope the company recognises her, as her outstanding service made my visit truly special.
2026年2月20日
自発的なレビュー
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for taking the time to leave your review. We are so pleased that you had a positive experience whilst visiting our Leeds Thorpe Park store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Breton Red Stripe T Shirt (long sleeve)
Re: Breton Red Stripe T Shirt (long sleeve despite name, as I think of t-shirts having short sleeves). My 4th of these tops (variety of colours). They are so cosy, warm and comfortable and wash well with very little shrinkage. Good price £18 in the sale.
2026年2月5日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
FatFace - LEEDS THORPE PARK からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Great service all round
Delivered to local store prior to stated time - bonus. Was able to try whilst there and ended up swapping for a smaller size. Staff were great.
2026年1月2日
FatFace - LEEDS THORPE PARK からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Springs Leeds shop
Good service from your friendly and helpful staff. Unfortunately l had to return the jumper that l had ordered but l will keep looking for new stock.
I have bought a lot of jumpers and cardigans from Fatface over the past 10 years and they are such good value for money.
2026年1月6日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On line at FatFace
I was kept well informed throughout the process from ordering to collection it was so easy.
2026年1月4日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Coat
Ordered coat. Very large on sizing. Returned and got smaller size. Perfect now and good quality.
2025年12月22日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fat Face - My Favourite
Always a pleasure to buy from Fat Face. Items are always great quality and last a long time. Shipping or store collection is always fast too. Thank you 🤩
2025年12月13日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great products, Great service.
Great communication, lovely products that fit well (due to sizing options and good design), last well (quality materials and construction), and great staff in shops.
2025年10月27日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ease of ordering and choice of…
Ease of ordering and choice of collection date. Unfortunately had to return as did not fit but quality was good
2025年9月11日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely shop
Lovely shop, the staff are very helpful and efficient. Good selection of clothes
2025年9月2日
自発的なレビュー
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fatface
Love Fatface! Bought the Teigan waterproof coat in teal - lots of pockets and plenty of room to wear big winter jumpers underneath. Gorgeous colour and adjustable hood for our lovely winter weather!
2025年9月1日
FatFace - LEEDS THORPE PARK からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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