Very grateful for excellent service at the store in Lytham. David, the manager helped with a return of an item that was faulty and arranged for an exchange for a similar item. He clearly has great cus... もっと見る
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Delivered to shop early, collection very efficient, friendly and helpful. Clothing collected was if good quality and fit
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I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the s... もっと見る
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I haven’t been in Fat Face for years, but the clothes were beautiful and I ended up spending a fair bit!! Jane was so helpful, she ordered me an item online in a different size, which I can pick up t... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
19 Market Square, FY8 5LW, Lytham, Lancashire, 英国
- 01253 732893
4.8
優良
191件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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FatFace - LYTHAM からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent service
Excellent service, was helped to find a dress in my size and although it wasn’t in stock at the store they helped arrange next day collection at another. Great service!
2025年6月6日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
What a lovely shopping experience
What a lovely shopping experience ! Great staff and lots of fantastic clothes to choose from. I bought a dress and a top which will be perfect for this summer.
Staff are friendly and knowledgeable and I had a lovely chat about visiting Malta 😊
2025年6月5日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I am sad the only give 3 stars and this…
I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the store got home to find a completely different dress (small dark blue dress) nothing like what I ordered, thank you to the gentleman at Lytham for sorting the return & refund.
2025年5月31日
FatFace - LYTHAM からの回答
Thank you for taking the time to leave your review. We're really sorry to hear that this has happened. We will reach out to our warehouse to investigate your order, but I am pleased our Lytham store team were able to assist in this situation.
LE
Staff at Lytham shop exceptional
Staff at Lytham shop exceptional. I am disabled and a regular customer. Staff are friendly, helpful and go out of their way to make my experience enjoyable.
2025年5月7日
FatFace - LYTHAM からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - LYTHAM からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Lovely Staff
The staff are always very helpful and friendly. I love the clothes great quality.
2025年5月5日
FatFace - LYTHAM からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - LYTHAM からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I wrote to say how disappointed I was…
I wrote to say how disappointed I was with the customer service I had received from the manager of the Lytham store, to be told to have a chat with him. I actually hope not to have to speak to him again.
2025年4月25日
FatFace - LYTHAM からの回答
Good afternoon, I am so sorry to hear that you have had a disappointing experience in our Lytham store recently. Please reach out to fatfacereviews@mail.fatface.com and we will be able to help you further with your complaint. Thank you, CM
FatFace - LYTHAM からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
As always good purchases
As always good purchases, Even l had to return an item as it was far to big, the replacement arrived three days late and later in time that l was informed.
I feel that l can always rely on FatFace, as being a plus size and being well over 21 your style, price and service, weither in store or on line is always a “plus size” success.
2025年3月19日
FatFace - LYTHAM からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Fast delivery but sizing very large
Fast delivery but sizing very large. Had to exchange for smaller size.
2025年1月22日
FatFace - LYTHAM からの回答
Hello Anna
Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - LYTHAM からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Service was quick and easy to order
Service was quick and easy to order. Order arrived at Lytham shop within a couple of days. Staff were very polite and helpful.
2024年12月25日
FatFace - LYTHAM からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shopping experience
Ordered my favourite fleece on line and collected in store. Lovely welcome from staff in the Lytham store and the fleece is simply gorgeous. Always an easy process ordering from Fatface and an added bonus of such lovely staff when collecting. How shopping should be
2024年12月23日
FatFace - LYTHAM からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered a few items for Xmas presents…
Ordered a few items for Xmas presents and they came quick in the post, good service by Fatface 😊
2024年11月26日
FatFace - LYTHAM からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - LYTHAM からの回答
Hello Harry
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought a jumpsuit in the sale
Bought a jumpsuit in the sale. Great style and colour for my next holiday. Free delivery to store too
2024年8月23日
FatFace - LYTHAM からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely customer service
After purchasing several items in the sale I found that I had to return one because it was the incorrect size. The lady serving us apologised and offered a full refund immediately. I had already decided that I wanted to use the money to buy another item though. The lady was incredibly kind and helpful providing excellent and active customer service as she assisted me in looking for an alternative. I settled on a beautiful skirt with pretty print of strawberries on it. As always shopping at FatFace was an opportunity to purchase high-quality clothes in a pleasant environment, but today reaffirms why it’s one of my favourite places to shop.
2024年8月26日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Fatface experience.
Collected from Lytham store after prompt delivery and excellent communication via email of progress of purchase. The usual good quality product from Fatface, this time a Woolacombe hoodie with size as predicted. A special mention to the Lytham store staff, very friendly as usual, and their attention to detail is to be commended. Thank you Fatface.
2024年8月21日
FatFace - LYTHAM からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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