Purchased demi blue midi regular. Being 5ft 1in came just above ankles and was a perfect fit. I was also looking to purchase the Elsa Ivory Woodblock dress which being maxi was too long. Sales assista... もっと見る
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I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... もっと見る
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Excellent service. I ordered a dress in store the dress was far to long I was going to put it back im only 5ft 3in assistant explained I could order dress in shorter length. It arrived within 2 days.... もっと見る
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Dress is pretty, but flimsier that I expected based on the photo online. It seems to be a very generous fit so I would advise buying one size down. Staff were helpful.
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
19 Market Square, FY8 5LW, Lytham, Lancashire, 英国
- 01253 732893
4.8
優良
201件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really helpful shop assistants
2023年11月16日
自発的なレビュー
FatFace - LYTHAM からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found the crew in our Lytham store to be so helpful, I will be sure to pass this on to them.
All the best, MM
Easy Peasy.
Placing the order and being kept up to date with the delivery time. Being able to collect at the local FatFace shop knowing that I was able to try the item on and if it was unsuitable I would get an immediate refund.
2023年10月26日
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Quick delivery to local shop saving…
Quick delivery to local shop saving postage costs. Easy pick up. Good item. Very helpful staff.
2023年10月16日
FatFace - LYTHAM からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Great shop, friendly helpful staff
Lovely shop, very friendly and helpful staff. I needed a jumper in another size which they didn’t have but Jean went online for me and found one in the warehouse and had it delivered to my home within 48 hrs. Excellent service and great shop
2023年10月14日
自発的なレビュー
FatFace - LYTHAM からの回答
Hi Beverley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Thank you
Thank you, Tracy for your fabulous customer service today. Wish everyone in retail was as helpful and lovely. Thank you x
2023年10月7日
自発的なレビュー
FatFace - LYTHAM からの回答
Thank you for your 5* review regarding your recent visit to our Lytham store. It is great to read such positive comments regarding our lovely store crew, and I'll be sure to pass your feedback on to Tracy as well. Have a lovely day! LB
Friendly and efficient staff
Friendly staff. They had a coat but not in my size of the colour I wanted. She went into the back and found one in my size but a different colour so I could try it on for fit. She suggests I take a photo of the label so l could order it at home online. Very helpful.
2023年9月28日
FatFace - LYTHAM からの回答
Hello Alison
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Impressive service!
I needed to exchange a coat for a smaller size and wanted to purchase some boots. The exchange was a little complicated (didn’t help that I didn’t know the pin to a rarely used card) but the staff persevered and managed to sort it for me as well as re ordering a coat as it wasn’t in stock. I struggle with purchasing boots as I’m between sizes but the first pair fit perfectly. The store looks amazing and I was really touched by the care and attention paid to me by Tracey and Susan. I will visit again! Many thanks.
2023年10月5日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick delivery to my local fatface…
Quick delivery to my local fatface shop. Good price and pleased with the quality of goods
2023年9月26日
FatFace - LYTHAM からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
Efficient & friendly
Efficient , friendly staff - located my parcel easily . Staff at this shop are always helpful & welcoming .
2023年9月24日
FatFace - LYTHAM からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so happy to read of your positive experience in our Lytham store, I hope you continue to enjoy your shopping experience with our lovely crew based there.
All the best, MM
Item came to the Lytham shop within a…
Item came to the Lytham shop within a few days staff very helpful
2023年9月11日
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your trip to the Lytham store. It is so wonderful to read such lovely feedback!
Have a great day! SK
Retail assistant friendly and helpful
2023年9月12日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Click and collect not as good as it should be
Went to collect several click and collect orders. Manager was a bit "full of himself" . I left the store without one order, which I was not aware of, and that was refunded same day. So control of click and collect items isn't good in that store.
2023年9月2日
FatFace - LYTHAM からの回答
Hello,
Thank you for your feedback. We are sorry to hear that you had this experience instore. We raise this with the appropriate teams to look into. We hope you love your new items.
Take care - KS
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Quick delivery and return received back…
Quick delivery and return received back and money paid back also very quick
2023年8月28日
FatFace - LYTHAM からの回答
Hello Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Tried trousers on at pick point too…
Tried trousers on at pick point too big. Sales woman so helpful in refunding. Bought something else instead. Nothing too much for staff polite and happy.
2023年8月23日
FatFace - LYTHAM からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
FatFace - LYTHAM からの回答
Good afternoon, Margaret
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lytham store.
Take care, JB
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent customer service
I use Fatface Lytham store regularly and although I rarely write reviews, felt compelled to say that Jude, one of the sales assistants is particularly helpful and cheery. She always makes shopping there a really positive experience. She gives great advice and nothing is too much trouble. If only everyone could be served by someone with her commitment to customer service.
2023年8月26日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Service was good but one of my…
Service was good but one of my scrunches wasn't put in my bag and as I was on a day trip couldnt go back for it. Good job they were on sale otherwise would have been really fed up.
2023年8月22日
自発的なレビュー
FatFace - LYTHAM からの回答
Hi Paula, thank you for taking the time to leave a review. I am glad to hear that you had good service in our Lytham branch and sorry that your scrunchie ended up being left behind! I've contacted the store to verify this and we'd love to help out. Please do get in touch by emailing us at customerservices@fatface.com - if you put 'FAO: Corrina' in the title that'll ensure it comes through to me and I can help out. Take care, CD
FatFace - LYTHAM からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – SK
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