Excellent choice of clothes . Prices are a little more expensive than some places but the quality of the clothes reflects this. Colleagues are very friendly and knowledgeable
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Was welcomed warmly as I came into Fatface, Lytham by Sharon. Sharon, was extremely helpful helping me choose a top that I wasn't sure about, but once I tried it on, I loved it and thanks to Sharon... もっと見る
企業が回答しました
I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the s... もっと見る
企業が回答しました
I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
19 Market Square, FY8 5LW, Lytham, Lancashire, 英国
- 01253 732893
4.8
優良
224件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - LYTHAM からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a positive experience at one of our stores. We look forward to welcoming you back soon.
Take care. -GM
Great shop.
Amazing shop in Lytham. It’s such a great customer experience visiting here.
2024年4月13日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Good all round!
Great quality clothing, The staff in store were very helpful and ordered the item I wanted as they didn’t have it in store. It came to my home a few days later- great😊
2024年3月24日
FatFace - LYTHAM からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have had such a positive shopping experience. We look forward to welcoming you back soon!
Take care. -GM
The coat is wonderful and the staff at…
The coat is wonderful and the staff at the Lytham store were extremely helpful and friendly
2024年3月21日
FatFace - LYTHAM からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service
In fat face in Lytham St Anne’s we had a great service from Tom and Tracey ( hope I got the names right)
Great advice and good product knowledge in a non pushy manner
2024年2月24日
自発的なレビュー
FatFace - LYTHAM からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Lytham store. We look forward to welcoming you back soon.
Take care. -GM
FatFace - LYTHAM からの回答
Hello Brenda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sandra & Jean 5star customer service
My husband rang the Lytham branch to see if they had a jacket - they did & Sandra kindly put it to one side until we could get there. Both Sandra & Jean were very helpful & friendly (without being pushy) we even bought another jacket too!
2024年1月28日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Nice clean well laid out shop...lovely…
Nice clean well laid out shop...lovely helpful lady in Lytham shop ⁵*
2024年1月19日
FatFace - LYTHAM からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -GM
Proper Customer Service
I only went in the Lytham shop looking for socks but Sue & Jean went out of their way to help me. Congratulations on some ‘old school’ customer service
2024年1月22日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I only popped into the Lytham store to…
I only popped into the Lytham store to have a little look on the way to work and I came out with a complete wardrobe 🤣
- I can’t thank Cam (Store manager) and Tracey (shop advisor) enough-their service was absolutely OUTSTANDING even though you could see how busy they were putting out all stock after a huge delivery.
Tracey was truly wonderful, helping me no end and made me feel so comfortable (I don’t normally enjoy shopping atall😁) both so friendly, so very helpful.
Although the shop front was super busy every customer had the same level of customer care.
The shop itself was super tidy, very organised and clean even though its ’sale time’ - I haven’t left a shop feeling so happy in a long time. Thankyou for such a great shopping experience this morning, I will definitely be back again.
I really hope Tracey & Cam are recognised for their amazing customer care, how brilliant the shop front looked and are awarded a little something from head office, they really do deserve it - if not I’ll have to buy them some cake treats myself from the bakers next door!! 🤣
Have a wonderful day!!
Ruth
2024年1月19日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent staff and Customer Service
I rang to check if an item was in stock and they were extremely helpful as they were when I actually visited the store to purchase it.
2023年12月29日
FatFace - LYTHAM からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Lytham store. I will be sure to pass on your comments to the team.
All the best, MM
Amazing material
Checking out on a pre - order is quite a faff but love the shop . Mainly the material quality
2023年12月12日
FatFace - LYTHAM からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - LYTHAM からの回答
Hi Andy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Web site easy to navigate
Web site easy to navigate, and convenience of collecting at local store. Items bought as Christmas gifts, and were promptly delivered. Local store very pleasant and helpful.
2023年11月29日
FatFace - LYTHAM からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Rude and miserable shop assistant
The ordering and notifcations I have noe issue with. I went into the Lytham shop to pick my order up. The sales person behind the counter, firstly didn't even look up when asking what I wanted! Rude!! then he asked for the last 3 numbers of thhe order, I unfortuantly had deleted my email, I reolied I can give you my name, address and tell you what is in the parcel. I understand what he was asking is for security purposes. He came back asked for my something which I can't recall, his reply "that will have to do!" then he practically threw it on the couter still no eye conatct. I said you are very stroppy and rude he glared at me.
I would like to add every year we buy our daughter Fat Face pj's which are not cheap but she likes them and they last and last. I think customer service needs to be instilled into that person
2023年11月27日
FatFace - LYTHAM からの回答
Hello Lesley
Thank you for your review.
I am so sorry to hear of your recent experience in our Lytham store. I have sent you a separate email to discuss this further with you.
Have a lovely Afternoon. EP
Speedy delivery after placed order
2023年11月20日
FatFace - LYTHAM からの回答
Good Afternoon Preston,
Thank you for taking the time to leave us a review!
I am happy to hear you received your items from us quickly! We hope you are loving them!
Kind Regards, JW
Really helpful shop assistants
2023年11月16日
自発的なレビュー
FatFace - LYTHAM からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you found the crew in our Lytham store to be so helpful, I will be sure to pass this on to them.
All the best, MM
Easy Peasy.
Placing the order and being kept up to date with the delivery time. Being able to collect at the local FatFace shop knowing that I was able to try the item on and if it was unsuitable I would get an immediate refund.
2023年10月26日
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Quick delivery to local shop saving…
Quick delivery to local shop saving postage costs. Easy pick up. Good item. Very helpful staff.
2023年10月16日
FatFace - LYTHAM からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。