Very grateful for excellent service at the store in Lytham. David, the manager helped with a return of an item that was faulty and arranged for an exchange for a similar item. He clearly has great cus... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I haven’t been in Fat Face for years, but the clothes were beautiful and I ended up spending a fair bit!! Jane was so helpful, she ordered me an item online in a different size, which I can pick up t... もっと見る
企業が回答しました
Ordered online and was kept informed of the status of my order until delivery to store, which was earlier than predicted! Great service when I went to pick up my package. Very happy with the entir... もっと見る
企業が回答しました
I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the s... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
19 Market Square, FY8 5LW, Lytham, Lancashire, 英国
- 01253 732893
4.8
優良
191件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick delivery to my local fatface…
Quick delivery to my local fatface shop. Good price and pleased with the quality of goods
2023年9月26日
FatFace - LYTHAM からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
Efficient & friendly
Efficient , friendly staff - located my parcel easily . Staff at this shop are always helpful & welcoming .
2023年9月24日
FatFace - LYTHAM からの回答
Good afternoon,
Thank you for taking the time to leave your review.
I am so happy to read of your positive experience in our Lytham store, I hope you continue to enjoy your shopping experience with our lovely crew based there.
All the best, MM
Item came to the Lytham shop within a…
Item came to the Lytham shop within a few days staff very helpful
2023年9月11日
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your trip to the Lytham store. It is so wonderful to read such lovely feedback!
Have a great day! SK
Retail assistant friendly and helpful
2023年9月12日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Click and collect not as good as it should be
Went to collect several click and collect orders. Manager was a bit "full of himself" . I left the store without one order, which I was not aware of, and that was refunded same day. So control of click and collect items isn't good in that store.
2023年9月2日
FatFace - LYTHAM からの回答
Hello,
Thank you for your feedback. We are sorry to hear that you had this experience instore. We raise this with the appropriate teams to look into. We hope you love your new items.
Take care - KS
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Quick delivery and return received back…
Quick delivery and return received back and money paid back also very quick
2023年8月28日
FatFace - LYTHAM からの回答
Hello Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Tried trousers on at pick point too…
Tried trousers on at pick point too big. Sales woman so helpful in refunding. Bought something else instead. Nothing too much for staff polite and happy.
2023年8月23日
FatFace - LYTHAM からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
FatFace - LYTHAM からの回答
Good afternoon, Margaret
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lytham store.
Take care, JB
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Excellent customer service
I use Fatface Lytham store regularly and although I rarely write reviews, felt compelled to say that Jude, one of the sales assistants is particularly helpful and cheery. She always makes shopping there a really positive experience. She gives great advice and nothing is too much trouble. If only everyone could be served by someone with her commitment to customer service.
2023年8月26日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Service was good but one of my…
Service was good but one of my scrunches wasn't put in my bag and as I was on a day trip couldnt go back for it. Good job they were on sale otherwise would have been really fed up.
2023年8月22日
自発的なレビュー
FatFace - LYTHAM からの回答
Hi Paula, thank you for taking the time to leave a review. I am glad to hear that you had good service in our Lytham branch and sorry that your scrunchie ended up being left behind! I've contacted the store to verify this and we'd love to help out. Please do get in touch by emailing us at customerservices@fatface.com - if you put 'FAO: Corrina' in the title that'll ensure it comes through to me and I can help out. Take care, CD
FatFace - LYTHAM からの回答
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a Great day – SK
Staff in my local store are always very helpful. Ordered item in the sale to be delivered to the store to avoid paying postage. Great that we can pick up from store now.
Staff in my local store are always very friendly and helpful.
2023年8月8日
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Online order picked up in Lytham store…
Online order picked up in Lytham store service was outstanding g Beth attentive and helpful both assistants were going above and beyond .
2023年8月9日
FatFace - LYTHAM からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Another of these brilliant Breton tops…
Another of these brilliant Breton tops for my collection ! I must have around 9 or 10... this bright blue is so cheerful I just had to have it. They are well made and wash well time after time. A true classic for everyone's wardrobe.
2023年8月7日
FatFace - LYTHAM からの回答
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Excellent Service
I visited Fatface in Lytham St Annes at the weekend and the store was fairly busy. I was served by both Sue and Jean who were extremely helpful and nothing was too much trouble. I purchased a number of items, thanks to their help and advice. It was a pleasure to deal with such helpful staff and will visit the store again.
2023年8月13日
自発的なレビュー
FatFace - LYTHAM からの回答
Thank you so much for your kind comments! We are so happy to hear of your wonderful experience in our store, and we will share your feedback with our amazing team. We look forward to seeing you again soon! - RS
Very happy with the service
2023年8月7日
FatFace - LYTHAM からの回答
Thank you so much for your lovely words. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Really welcoming and friendly staff and…
Really welcoming and friendly staff and I got a really good bargain.
2023年8月13日
自発的なレビュー
FatFace - LYTHAM からの回答
Thank you for leaving us your 5 star review.
I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again-we can't wait to see you!
Take care, SK
I purchased a lovely leather camera bag…
I purchased a lovely leather camera bag from Fat Face. The staff are ever so friendly and helpful. I love going in my local store.
2023年8月3日
FatFace - LYTHAM からの回答
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。