Very grateful for excellent service at the store in Lytham. David, the manager helped with a return of an item that was faulty and arranged for an exchange for a similar item. He clearly has great cus... もっと見る
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I haven’t been in Fat Face for years, but the clothes were beautiful and I ended up spending a fair bit!! Jane was so helpful, she ordered me an item online in a different size, which I can pick up t... もっと見る
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Ordered online and was kept informed of the status of my order until delivery to store, which was earlier than predicted! Great service when I went to pick up my package. Very happy with the entir... もっと見る
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I am sad the only give 3 stars and this is for the lovely man at Lytham who helped me..I ordered the lola blue dress which I have been waiting to come back into stock of my size, collected from the s... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
19 Market Square, FY8 5LW, Lytham, Lancashire, 英国
- 01253 732893
4.8
優良
191件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I bought an unexpected real bargain The…
I bought an unexpected real bargain The shop is a pleasure to shop at . There are plenty of different items to choose from with an array of fabrics and colours .
The staff are always customer focused with help and advice .
2023年8月7日
自発的なレビュー
FatFace - LYTHAM からの回答
Good Afternoon Sandra,
Thank you for your feedback regarding your trip to the Lytham store. It is so wonderful to read such lovely feedback! Have a great day - JW
Friendly helpful store assistant s
Friendly efficient staff.when l was collecting an online order.
Went out of there way to show me other clothes in store that l enquired after.
2023年7月22日
FatFace - LYTHAM からの回答
Thank you for your 5* review regarding your recent visit to our Lytham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
I’m a size 18 and I love these jeans…
I’m a size 18 and I love these jeans had them before and my last two pair had to be binned due to over use and holes. Will need another pair
If they are ever in stock
2023年7月12日
FatFace - LYTHAM からの回答
Good morning, Sara
Thank you for your feedback regarding your recent online order.
I am sorry to read you are chasing replacement jeans. I hope this does not deter you from shopping with us in the future.
Take care, JB
FatFace - LYTHAM からの回答
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
Great in store service at Lytham but…
Great in store service at Lytham but then ordered on line. Timely delivery great products 😀
2023年7月8日
FatFace - LYTHAM からの回答
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent customer service today in…
Excellent customer service today in your Lytham store. Jude looked after us very well. Helping with selections, changing rooms and final purchases. Jude is a great asset to your store. We will be returning very soon.
2023年7月5日
自発的なレビュー
FatFace - LYTHAM からの回答
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace - LYTHAM からの回答
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased and the service you received. We hope you love your new items! Take care – LB
Very friendly staff
2023年6月25日
FatFace - LYTHAM からの回答
Good afternoon, Wendy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Lytham store.
Take care, JB
Outstanding customer care
Hi
I had to return a faulty item I purchased from Fatface online. After contacting Fatface by email I was informed I could visit a Fatface store or return the item by post either for a refund or exchange. I chose to visit the Fatface store in Lytham as I had visited this store previously and always found the experience a pleasant one. I called in with my wife on Tuesday the 06/06/2023. There were two member's of staff on duty, Kam/manager and Sue/His assistant. Both were extremely helpful with outstanding customer care which was second to none!! Kam dealt with my issue quickly and in a very professional way. My wife made a purchase while I was there and both Kam and Sue treated Her with the same professional customer care. As usual it was a pleasure to visit your Fatface store in Lytham and I'm sure we'll visit again. My wife and I would like to thank both Kam and Sue for such a pleasant shopping experience...couldn't be better!
Many thanks Steve and Sheila
2023年6月6日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
You had a modern dress in size18 which…
You had a modern dress in size18 which actually fits me and looks good.
One thing about you have the larger sizes which is great.
I bought Anna Palace dress which fits nicely and looks summery .
Bought at Lytham shop.
2023年5月19日
FatFace - LYTHAM からの回答
Thank you for your 5*! We are pleased to hear of your positive shopping experience with us, and we will share this with our amazing team in store! - RS
Beautiful Dress
I recently bought a National Forest Floral Midi dress in the Lytham store. I really thought it was quite pricey for a cotton frock but hey ho my husband said I was worth it!
Later that evening I realised Fat Face do a slightly shorter length which was better suited to my height of 5ft 3ins.
I ordered the shorter length on line which came very quickly by Royal Mail and subsequently took the original purchase back to the shop. The refund was done very quickly by friendly staff in store. I love the dress and wore it for a family barbecue a few days later. I felt a million dollars in this dress the fabric is so soft and floaty, perfect for a summer event ,looks great with a denim jacket love it so much.
The staff are great at the Lytham store. I love Fat Face.
2023年5月27日
FatFace - LYTHAM からの回答
Good afternoon, Barbara
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lytham store.
Take care, JB
Lovely staff at Lytham
I visited the lytham store to make some returns from an online order. The assistant was called Sue and she was very helpful. I went on to buy the jeans I’d returned in a smaller size and bought a dress which was completely unplanned. Sue was really helpful regarding me getting the right size in the dress. Great little shop. I’ve bought a coat here previously. The staff are always lovely and helpful.
2023年5月27日
自発的なレビュー
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Lovely helpful staff
Lovely helpful staff , great choice and always good quality clothes that are timeless
2023年4月23日
FatFace - LYTHAM からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Easy ordering system on line
Easy ordering system on line. Exact sizing. Great quality. Look good. Fantastic sale price. Arrived in the shop within a few days 👍
2023年4月22日
FatFace - LYTHAM からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
FatFace - LYTHAM からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. All the best, KS
I have never had a problem with …
I have never had a problem with anything I have ordered always arrives on time
2023年4月13日
FatFace - LYTHAM からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great service with very friendly staff…
Great service with very friendly staff with plenty of stock to choose from
2023年3月20日
FatFace - LYTHAM からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day - KS
The staff were lovely always helpful…
The staff were lovely always helpful sales were good x
2023年1月4日
FatFace - LYTHAM からの回答
Good afternoon, Mrs Nelson
Thank you for leaving us this review about your instore shopping experience.
It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Lytham store.
Take care and stay warm. JB
Very friendly shop assistant
Very friendly shop assistant. Pleasent shop to browse. Some good bargains in New Year sale.
2023年1月10日
自発的なレビュー
FatFace - LYTHAM からの回答
Thank you so much for your review. We are pleased to hear that you had such a wonderful shopping experience with us! - RS
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