Very easy ordering (and returns). Great selection of clothing etc. in nice styles and sometimes ethical fabric. The staff in the morpeth store (which i visit often!) are very friendly and helpful whic... もっと見る
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Excellent service which I’ve come to expect. Delighted with my Melissa Sun Tile trousers which will complement my summer wardrobe. Good quality and the fabric hangs nicely.
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Decided to return items to store. Assistant asked me to look around while I waited for return to be processed as “it would take some time”. I did look around in the store, of ALL stock there were... もっと見る
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Good customer relations. Pleasant staff. Ease of ordering and returning items. My only complaint would be lack of short fitting trousers and dresses. What you do get in disappears like snow off a d... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 9 Sanderson Arcade, NE61 1NS, Morpeth, Northumberland, 英国
- 01670 505140
4.8
優良
134件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Decided to return items to store
Decided to return items to store. Assistant asked me to look around while I waited for return to be processed as “it would take some time”. I did look around in the store, of ALL stock there were 2 size 20s and no sizes larger than that.
It’s no good doing an inclusive larger size if they never appear in store.
Went next door to Sea salt Cornwall who had a huge range of 22-24’s and bought lots in there.
Shame about Fat face not catering for us larger girls. 🤔
Also why does it take so long for a refund when goods are returned to store (apart from the obvious) more interest for the company £
2023年5月21日
FatFace - MORPETH からの回答
Thank you for taking the time to review. We really do appreciate your feedback regarding our size availability in our stores/online. We are proud of being able to offer the size ranges that we do, and we have received such positive feedback from our customers about using a diverse range of models.
However, with this in mind, we do recognise that we need to ensure that we can make these sizes available to all of our customers, all of the time and as such are working very hard behind the scenes to make this happen across all of our shopping channels.
I am really happy to say that we have now started our Click and Collect service so that sizes/ online exclusives can be ordered online with free delivery to store, and then collected and tried on whilst you are there. This then gives you the option of returning any items there and then that aren’t suitable.
Thank you again for your feedback and please be assured that I have passed this on to all relevant departments. CD
Very and helpful staff
Very and helpful staff, nothing was a problem. Even helped me to order online the items that wasn’t in store.
Summer clothing to my taste have bought various items and birthday presents.
2023年5月12日
FatFace - MORPETH からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fast delivery and easy returns to shop…
Fast delivery and easy returns to shop if need to return any items.
2023年5月9日
FatFace - MORPETH からの回答
Hi Susan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The staff are helpful and friendly
2023年5月7日
FatFace - MORPETH からの回答
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! Your feedback will be shared with our wonderful team 🥰- RS
Easy ordering and quick delivery
2023年4月27日
FatFace - MORPETH からの回答
Hi there,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
FatFace - MORPETH からの回答
Hello Morag, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
FatFace - MORPETH からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Happy Customer
Easy to order online and return one of the items. I took my return item to the shop and as usual they were helpful and lovely.
I returned item yesterday on the 5th of April.
2023年3月26日
FatFace - MORPETH からの回答
Hi Mia,
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
FatFace - MORPETH からの回答
Thank you for your review! We are pleased to hear that you are happy with your order. - RS
Very pleased with my kimono good…
Very pleased with my kimono good colours and liked by everyone who has seen it
2022年9月30日
FatFace - MORPETH からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Excellent customer service
2022年8月30日
FatFace - MORPETH からの回答
Hi Barbara, Thank you for your 5 star review. Have a lovely rest of your day! - ES
FatFace sale
FatFace sale - the gilet I wanted was available online but out of stock in the store nearest to me (Morpeth). I wasn't sure which size I needed, despite using the online checker. The very helpful lady at Morpeth (manageress?) suggested I buy both a Medium and a Large, then bring the unwanted one back to her for a full refund (no return postage, obviously. Worked perfectly and I'm very pleased with my purchase. (The online size checker was wrong, incidentally. It had suggested Medium whereas I actually needed Large.)
2022年8月26日
FatFace - MORPETH からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
These are the best jeans I've worn in a…
These are the best jeans I've worn in a long time,so comfortable, lovely fit,lovely colour would highly recommend them.
2022年8月17日
FatFace - MORPETH からの回答
Hi Paula, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality and great service.
2022年7月20日
FatFace - MORPETH からの回答
Hi Jon
Thank you for your positive comments and awarding us 5 stars. Look forward to you shopping with us again in the future. MJ
Really fast delivery 😀
2022年6月4日
FatFace - MORPETH からの回答
Hi Patricia,
Thank you for your 5* review. Have a great day! Many thanks-AB.
I've had three purchases was very…
I've had three purchases was very pleased with my items and how quickly delivery was five 🌟
2022年5月30日
FatFace - MORPETH からの回答
Hello Anne
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Speedy delivery
Order arrived very promptly which was great. The blouse was lovely & very well made, an absolute bargain ar 1/2 price. Sadly it didn’t suit me so I returned it to my local Fat Face store in Morpeth were the staff are always lovely.
2022年5月20日
FatFace - MORPETH からの回答
Hi Chris,
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one but I'm sorry it wasn't exactly what you were looking for. If there is anything that we can support you with in the future, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm and we can assist you further.
Hope to see you again soon!
Take care, LA
Great customer service from a lovely…
Great customer service from a lovely lady in Morpeth shop, will look forward to my next visit.
2022年3月31日
FatFace - MORPETH からの回答
Hi Elaine,
Thank you for your 5* review. I am happy to hear that you had a positive experience in our Morpeth store. Many thanks-AB.
FatFace - MORPETH からの回答
Hi Andrew
Thank you for your 5 star review. Great to hear that you appreciate the efforts of our Morpeth team. I will be sure to pass your comments onto them. I hope your day is going well. MJ
So pleased with my purchase Denim Dress
So pleased with my purchase , Dress beautiful and cardigan pretty colours
Can’t wait to wear them in July -Canada visiting my family there
2022年3月2日
FatFace - MORPETH からの回答
Hi Jean,
Thank you for your 5 star review, I am thrilled to hear how happy you are with your new dress and cardigan and hope you have a lovely time in Canada with you family.
Have a lovely rest of the day, LM
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