I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... もっと見る
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所在地
所在地を変更SU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
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Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... もっと見る
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I really like what I bought but I've been having an issue, each time. The last times I purchased, the website marked an error, as if I had to repeat everything. The first time, I paid double, and was... もっと見る
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With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of mee... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, 英国
- 01912 304259
4.7
優良
205件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Lovely bag, terrible delivery service
Lovely bag
Very much let down by the delivery experience
They use Royal Mail who made 0 attempts to deliver, just held the parcel at the (not so!) local sorting office that is only open 0800-1000 in the week.
Called Fat Face customer service and there was nothing they could do but wait for the parcel to come back. Emailed Fat Face a complaint and never heard back
I called Royal Mail and mysteriously the parcel turned up within half an hour.
2024年9月9日
FatFace - NEWCASTLE 2 からの回答
Good morning Kate,
Thank you for taking the time to leave your review.
I am sorry to hear that you have had a poor delivery experience, this isn't what we like to hear.
I will be sure to pass your comments to our contact within Royal Mail, to help improve delivery experiences moving forward.
Thank you, LE
Perfection!
Everything about fatface online is perfection. No hassle at all. Thoroughly recommend them to everyone.
2024年8月27日
FatFace - NEWCASTLE 2 からの回答
Hello Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality & sizing
Good quality & sizing. Always a style for the seasons.
+ friendly staff
2024年8月16日
FatFace - NEWCASTLE 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Item was exactly as described and…
Item was exactly as described and shown. Delivery for collection at store was quick. Collection was easy - ID and confirmation email required - and staff were friendly and pleasant
2024年8月20日
FatFace - NEWCASTLE 2 からの回答
Hello Angela
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order from the website
Easy to order from the website. Kept informed of delivery date. Clothing is good quality. Like that some items are offered with short length.
Staff in Newcastle store were helpful and friendly.
2024年8月16日
FatFace - NEWCASTLE 2 からの回答
Good morning Dawn
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - NEWCASTLE 2 からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Great products at a good sale price…
Great products at a good sale price with free delivery to local Fat Face shop.
2024年8月10日
FatFace - NEWCASTLE 2 からの回答
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friends Birthday
The sandles were bought for a friend's birthday, she absolutely loves them and they have never been off her feet. She states that they are so comfortable to wear.
2024年8月4日
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear your friend loves her Sandals, and we look forward to welcoming you back soon!
Take care.- GM
Late delivery to store
I ordered two items for click and collect but after 8 days they have still not arrived. Not up to your usual standard Fat Face!
2024年8月1日
FatFace - NEWCASTLE 2 からの回答
Good morning Gail
Thank you for taking the time to leave your review.
I can see that you have contacted us regarding your Click & Collect order, and this is currently being investigated. A member of our team will be in touch as agreed when this investigation is complete.
Thank you, LE
So much choice.
FatFace have a good selection of styles for men of all ages. Everything I buy for my husband has been of quality fabric and washed well. Even FatFace trainers are top quality and in a great selection of colours.
2024年7月31日
FatFace - NEWCASTLE 2 からの回答
Hi Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful friendly member of staff…
Really helpful friendly member of staff Kathryn who went out of her way to assist me.
2024年7月26日
自発的なレビュー
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
FatFace - NEWCASTLE 2 からの回答
Hello Lindsay
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality products
Good quality products. Enjoy visiting store to see what's new. Staff are lovely and helpful.
Store is clean
Happy with my recent purchase.
2024年7月20日
自発的なレビュー
FatFace - NEWCASTLE 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fab Customer Service!
I went into the store looking for a birthday present for my good friend, and Sarah and Annabelle the lovely sales assistants helped me find a lovely jumper. The size wasn't on the shop floor so Sarah kindly checked the stock room and found the right size! I was also offered a gift receipt and the whole process was very easy. Fab customer service!
2024年7月10日
自発的なレビュー
FatFace - NEWCASTLE 2 からの回答
Hello Judith
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful staff in the Newcastle…
Very helpful staff in the Newcastle shop and prompt delivery service yoo
2024年7月1日
FatFace - NEWCASTLE 2 からの回答
Hello Margaret
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good delivery options .
Good delivery options .
Great consistent sizing .
Excellent quality goods
2024年6月28日
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -LA
Long wait for delivery
I placed my order on 15th June and received a message confirming it was out for delivery on the 16th to the store. We are still waiting for the order on the 22 June.
2024年6月15日
FatFace - NEWCASTLE 2 からの回答
Hello Alyson,
Thank you for taking the time to leave your review.
I am sorry to hear you have not yet received your click and collect order. Due to our 5-7 working day delivery timeframe, the last day we expect your order to arrive is the 25/6/2024. If your order is not ready to collect by that date, please feel free to call the store or email customerservices@fatface.com
Thank you for your continued patience with us.
Take care, ED
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service. We hope you love your order!
Take care. -GM
I went in to Newcastle and picked up my…
I went in to Newcastle and picked up my order of white bee pumps in a size 6. However I opened the bag to find a totally different pair of blue patterned pumps in a smaller size. They had the wrong label attached to them. There were no more of the bee trainers as I supposedly got the last pair online in the sale.
2024年6月11日
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave us your review.
I am so sorry to hear you have received the incorrect item in your order. We apologise for any disappointment or inconvenience caused.
I have not been able to see you have been in touch regarding this. Please feel free to get in touch with our friendly customer service team so we can assist you further.
Take care. -GM
A quick and easy exchange of an item…
A quick and easy exchange of an item made a very stressful day much better. Thankyou very much Kathryn in the newcastle branch.
2024年6月3日
自発的なレビュー
FatFace - NEWCASTLE 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
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