I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... もっと見る
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所在地
所在地を変更SU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
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Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... もっと見る
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I really like what I bought but I've been having an issue, each time. The last times I purchased, the website marked an error, as if I had to repeat everything. The first time, I paid double, and was... もっと見る
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With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of mee... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, 英国
- 01912 304259
4.7
優良
205件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly staff at Newcastle.
2024年5月18日
FatFace - NEWCASTLE 2 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so so happy to read that you find the crew in our Newcastle store to be so friendly. I will be be sure to pass this on to the team.
All the best, MM
Really good service and well made…well made 👍££
Really good service and well made products , l always have a issue get stuff to fit me
2024年4月30日
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope the items were suitable on this occasion, and we look forward to welcoming you back.
Take care. -GM
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We look forward to welcoming you back soon.
Take care, -LA
I placed an order 8 days ago and I rang…
I placed an order 8 days ago and I rang the local store where I had ordered them to. I didn’t receive any email to inform me my order had been there for 5 days!
Very poor service to not receive an email to inform you your order is ready for collection!
2024年4月23日
FatFace - NEWCASTLE 2 からの回答
Good morning Julie,
Thank you for taking the time to leave a review.
Sadly, I am unable to see you have contacted us prior to your review.
After looking into this we can see we sent you an e-mail 2 days after you placed your order, at 13:53, saying your order is ready to collect. Another e-mail was sent 5 days later reminding you to collect your order.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm. Take care, LC.
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and service. We hope you love your order!
Take care.- GM
Very quick delivery nice quality items…
Very quick delivery nice quality items , however it is sad you don’t keep a wider range of men’s clothes in your shops, as I prefer to see items before I buy them.
2024年4月8日
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding delivery and quality. We will be sure to pass your feedback regarding instore stock on for review.
Take care.- GM
Sale shop
Bought some sale stuff a T shirt for me, shark top and shorts for my grandson. All good quality. Used click and collect. Communication was good. Shop staff friendly and efficient.
2024年3月31日
FatFace - NEWCASTLE 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love our items, and we look forward to welcoming you back soon!
Take care.- GM
FatFace - NEWCASTLE 2 からの回答
Hello Gail
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have checked and I can confirm that your order is in store ready for collection. It arrived in store on the 26th March and will be kept for 14 days before a refund is automatically processed.
EP
Lovely quality and designs as always
Lovely quality and design as always from FatFace. My little boy is loving his new jacket.
2024年3月21日
FatFace - NEWCASTLE 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Mother’s Day Gift
With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of meeting couldn’t have been more helpful. The appropriate size 5, I needed wasn’t on the floor, so kindly Sarah stated she would check stock levels, along with the offer of ordering if needed. When making my payment I expressed that I would like a gift receipt, what with the item being for Mother’s Day. Sarah then gave quirky ideas to complement my gift of choice. 5star service!!!
2024年3月6日
自発的なレビュー
FatFace - NEWCASTLE 2 からの回答
Hi there, thank you for leaving this lovely 5* review regarding our Newcastle store. This will be sent through to them and I'm sure they will enjoy reading of your wonderful experience! Warm Regards TS
Service supreme…
Items I ordered arrived at the chosen pick up point a day later. Really quick service staff were really efficient and friendly. Fantastic service from start to finish. Clothes well made & nice material and true to my size. Pleased with my purchases.
2024年2月17日
FatFace - NEWCASTLE 2 からの回答
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
Exceptional customer service.
2024年2月19日
FatFace - NEWCASTLE 2 からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you had such a great experience during your visit to our Newcastle store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
Great customer service
Bought some great bargains in the sale. Super quick delivery to my local store and easy returns there when a couple of things didn’t fit.
2024年2月14日
FatFace - NEWCASTLE 2 からの回答
Hello Jayne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality product and delivered in time…
Quality product and delivered in time for click and collect from store
2024年2月5日
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear your feedback regarding quality, and delivery. We hope you love your order!
Take care.- GM
I love Fatface Newcastle Upon Tyne
I love my local Newcastle Upon Tyne. The staff are always chatty. If the item is not in stock they will order it for you .
Picking up an Internet order was a quick easy transaction.
I have been shopping with you since you opened in the 80's and still love your clothes and accessories.
2024年2月5日
FatFace - NEWCASTLE 2 からの回答
Good Afternoon Ann,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Newcastle Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
FatFace - NEWCASTLE 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Enjoyable Shopping
I always find the staff to be polite, willing to answer questions and be helpful.
2024年1月23日
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to hear you have had such lovely experiences at one of our stores. We look forward to welcoming you back soon!
Take care. -GM
Looks great, fits perfectly.
Local Fat Face did not have this shirt in to try for size, as I have long gangly arms. Staff in store super helpful tho, checked dimensions on ‘tall’ fit which I ordered online. It fits perfectly and looks great. Well chuffed!
2024年1月24日
FatFace - NEWCASTLE 2 からの回答
Good afternoon, thank you so much for your kind words, let us know what we can improve on for next time to get 5* from you :)
All the best, CD
Love your clothes and accessories…
Love your clothes and accessories shoes, the styles are quirky and different from most shops. Staff are friendly and helpful at newcastle branch.
2024年1月24日
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores, and love your purchases!
We look forward to welcoming you back soon.
Take care. -GM
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