I like Fatface. It’s a shame some stores have closed. Newcastle still going though - bought a lovely jumper. Due to the material and style, I didn’t notice the hole in it until back home. Not returni... もっと見る
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所在地
所在地を変更SU7 Monument Mall, 10 Blackett Street, NE1 7AJ Newcastle upon Tyne, Tyne & Wear, GB
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Ordering was easy and dress was available for collection much earlier than expected. Hadtle free experience. Bought the same dress last year in different colour/pattern, quality of this year's dress... もっと見る
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I really like what I bought but I've been having an issue, each time. The last times I purchased, the website marked an error, as if I had to repeat everything. The first time, I paid double, and was... もっと見る
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With Mother’s Day, fast approaching I visited the Newcastle store after viewing the Kaia knitted mule slippers in Ivory on the FatFace website. Sarah the Sales Associate who I had the pleasure of mee... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
SU7 Monument Mall, 10 Blackett Street, NE1 7AJ, Newcastle upon Tyne, Tyne & Wear, 英国
- 01912 304259
4.7
優良
205件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff member at Newcastle store
2023年12月1日
FatFace - NEWCASTLE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Have a great day! -GM
Good customer service
2024年1月13日
FatFace - NEWCASTLE 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Best handbags
I love fat face handbags,it's the only ones I buy now,good quality/size and value
2023年12月29日
FatFace - NEWCASTLE 2 からの回答
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service lovely store
Great service lovely store although doesn’t sell kids clothes but states on website it does. Found jumper which was sold out online in store.
2023年12月27日
FatFace - NEWCASTLE 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived quickly to the store and fast…
Arrived quickly to the store and fast to receive once in store
2023年12月9日
FatFace - NEWCASTLE 2 からの回答
Hello Nicola
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality is always great and delivery…
Quality is always great and delivery reliable. Exactly what you want.
2023年12月6日
FatFace - NEWCASTLE 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff and lovely products.
2023年11月28日
FatFace - NEWCASTLE 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - NEWCASTLE 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Unfortunately didn't receive my order…
Unfortunately didn't receive my order due to it getting lost then out of stock . It was going to be a Xmas present for my husband and I was disappointed. Usually can't fault Fatface but on this occasion I was let down
2023年11月20日
FatFace - NEWCASTLE 2 からの回答
Hi there, thank you for your review.
I am sorry to hear that this happened - I can understand your disappointment and your feedback has been taken on board.
Take care, LE
Never again!
First and last FatFace click and collect order. I placed an order on 16 October. I then received an email to say it had arrived so I travelled to town to collect. It wasn't there. The store were helpful and tried to sort things out with customer service who don't seem to have a clue. All a mess and I still don't have my order. Had to be very assertive in insisting on a refund. Let's see if that manages to be done!
2023年10月16日
FatFace - NEWCASTLE 2 からの回答
Hi Julie,
Thank you for your feedback. I am so sorry to hear that your parcel was incorrectly marked as arrived by the store crew. Please be assured that this is highly unusual. I can see that you have spoken to our team and we have found a solution for you. If there is anything else we can help with please do get back in touch with our team. Have a great weekend - KS
FatFace - NEWCASTLE 2 からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Another painless process
2023年10月17日
FatFace - NEWCASTLE 2 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
FatFace - NEWCASTLE 2 からの回答
Thank you for your 5* review regarding your recent visit to our Newcastle store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent service
2023年10月1日
FatFace - NEWCASTLE 2 からの回答
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
FatFace - NEWCASTLE 2 からの回答
Hi Jacqueline
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Sadly both the cost and the Cardiga have been returned. The cost was too big, the shoulders especially. The cardigan was too big and the colour didn't suit me
Sadly both the cost and the Cardigan
2023年9月18日
FatFace - NEWCASTLE 2 からの回答
Hello Anne, Thank you for your feedback. I am sorry to hear that these were not quite right for you on this occasion, but we hope you enjoy shopping with us going forward. Take care - KS
Great!!
Great!!
We made our order with the easy to use website. Our came promptly within three days.
The quality of the clothing is always exceptional.
Thank you.
2023年8月28日
FatFace - NEWCASTLE 2 からの回答
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
FatFace - NEWCASTLE 2 からの回答
Hello, thank you for your 5* review regarding your recent purchase and recent visit to our Newcastle store. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Staff were very helpful ,love the…
Staff were very helpful ,love the clothes my favourite dresses
2023年8月15日
FatFace - NEWCASTLE 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
You get good service from fat face
You get good service from fat face
And easy to return things
I love my clothes from fat face
I will continue to shop with them
2023年8月9日
FatFace - NEWCASTLE 2 からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! - RS
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