This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... もっと見る
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Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... もっと見る
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Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... もっと見る
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Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, 英国
- 01159 418295
4.6
優良
227件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great Service
Just wanted to say popped into the store for the first time in years (11/12/23) to try on a couple of items. The chap who served me was extremely helpful showed me other items, talked knowledgeably about the products as a result I bought an extra item plus ordered two more when I got home.
2023年12月11日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Hello Andy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Colorful website
Easy to navigate website. My purchases were in the sale and collection from store. Fast delivery and kept informed at each stage. Cargo trousers and lacy blouse are perfect as described.
2023年11月21日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Very good experience
Very good experience, great stuff, and easy pickup. I would recommend it to my friends and family.
2023年11月21日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very pleased with the purchases
Very pleased with the purchases. Arrived quickly at the store I wanted to collect from. Very pleasant and helpful staff member when I picked the items up.
2023年11月20日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Was fast and efficient when collecting
Was fast and efficient when collecting, happy with the product too
2023年11月10日
FatFace - NOTTINGHAM 3 からの回答
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
2023年11月3日
FatFace - NOTTINGHAM 3 からの回答
Hello Rola
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I was very satisfied with how fast the…
I was very satisfied with how fast the item I bought was ready for me to pick up from the shop. I received very good service and I am very pleased with the slippers that I bought
2023年10月30日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fantastic customer service
Fantastic customer service from Zoe H who went out of her way to help me. Bought a beautiful waterproof coat which fitted perfectly
2023年10月24日
FatFace - NOTTINGHAM 3 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Prompt service
Prompt service, very helpful staff, good clean and tidy store with great selection, products very well made and priced
2023年10月24日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Return Process
I bought 1 size top in shop and another size on line. after careful thought I wanted to return both as I'd prefer a longer style. I went to the Nottingham branch and the return process was fast and efficient.
2023年10月28日
FatFace - NOTTINGHAM 3 からの回答
Hello
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - NOTTINGHAM 3 からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
Aaliyah was amazing!
Aaliyah was amazing!
Popped in to get a few new bits and pieces and Aaliyah was so helpful and gave loads of style tips. She also tried to help us whittle down the list of things we wanted to buy but we ended up getting at all despite her efforts as all the clothes were so lovely.
I’ve been shopping at FatFace for around 10 years and I absolutely love the clothes - great styles and the clothes last a long time! I’ve had some clothing from 2015 that I still wear (and I’ve worn frequently!)
2023年10月7日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Thank you for your 5* review regarding your recent visit to our Nottingham store. It is great to read such positive comments regarding our lovely store crew, and I'll certainly pass your feedback along to Aaliyah. Have a lovely day! LB
Happy shopper
Lovely shopping in fat face really great choice of clothes, very friendly and helpful staff nothing seems to much trouble, happy to order instore for me and gave me all the information I needed on my delivery, well done fat face nottingham
2023年9月30日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Good Afternoon Susan,
Thank you for taking the time to leave us a review!
I am so glad to read the positive feedback regarding your experience in-store, I will make sure to pass this feedback on! Thank you for being a loyal customer of ours, we cannot wait to welcome you back :)
Have a great day! - JW
Friendly staff
2023年9月18日
FatFace - NOTTINGHAM 3 からの回答
Hi Nicola, thanks for reviewing! We love to hear that our store staff are welcoming and friendly, and we'll make sure the Nottingham branch receives this feedback. We hope you like your new bedding! Take care, CD
Face to Face or Online?
Easy to locate item of clothing I was looking for but my size wasn't available. However, a very helpful member of staff checked the stockroom and also online and was able to inform me that I could order the item I wanted and have it delivered free to the store. Very surprised though that the store couldn't order the item.
2023年9月7日
FatFace - NOTTINGHAM 3 からの回答
Hello Anne, thank you for taking the time to leave a review.
We are pleased to hear that our Nottingham store staff were so helpful and that you were able to order the jacket you wanted online!
The store staff should have been able to order the item for you if you wanted, however orders made on the till have to be made for home delivery. If you wish to collect the item from store, this has to be done via our website.
We hope you are loving your new jacket!
All the best, LB
Once again excellent quality and fit
2023年8月29日
FatFace - NOTTINGHAM 3 からの回答
Hello Tim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I always enjoy going into my local…
I always enjoy going into my local Fatface, everything is well set out and the service from the sales assistants is friendly
I love the quality of the clothing and everything lasts for ages
I understand that quality costs more and the reason I've only given 4 stars is down to the price of some of the clothes....luckily they have sales whi means I can purchase some of my favourite more expensive items 🥰
2023年8月28日
FatFace - NOTTINGHAM 3 からの回答
Hi Wendy, thank you for taking the time to leave us a review. We're so glad to hear that you have had such positive experiences in our Nottingham branch, and that we're providing the quality products that we strive for. We're glad that our sales can make things more accessible to you, and although quality does drive costs up, we still value this feedback so that we can try and find the right balance for our customers. We hope to earn 5 stars in the future! Take care, CD
FatFace - NOTTINGHAM 3 からの回答
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
FatFace - NOTTINGHAM 3 からの回答
Good Morning
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Easy ordering and collection from store.
2023年8月16日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
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