Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
企業が回答しました
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レビュアーのコメントを見てみましょう
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... もっと見る
企業が回答しました
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... もっと見る
企業が回答しました
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, 英国
- 01159 418295
4.7
優良
237件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I'm so excited to have found clothes…
I'm so excited to have found clothes long in arms and legs, and fit too. Amazing quality, well manufactured quality goods. Fast delivery.... I'll be back <3
2024年1月19日
FatFace - NOTTINGHAM 3 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your new purchases, and look forward to welcoming you back soon.
Take care. -GM
Great Quality
As always, the quality of Fat Face is amazing. It's always great yo grab a bargain in the sales.
2024年1月15日
FatFace - NOTTINGHAM 3 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so pleased to hear your feedback on our items, and are glad you enjoy our sales. Thank you for being a loyal Fat Face customer.
Take care. -GM
great staff very helpful
2024年1月10日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Visited Fat Face Nottingham today and…
Visited Fat Face Nottingham today and got some real good bargains. Plenty of stock on offer at good prices. Also very polite staff. Highly recommended.
2024年1月13日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely products we bought slipper the…
Lovely products we bought slipper the quality is so good and there so comfortable great price .The staff were so helpful and friendly
2023年12月29日
FatFace - NOTTINGHAM 3 からの回答
Hello Cheryl
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Pleased with my purchase good but a little…
Pleased with my purchase but a little disappointed with the time it took to arrive.
2024年1月2日
FatFace - NOTTINGHAM 3 からの回答
Hi Irene, thank you for taking the time to leave a review! We're sorry to hear about the delivery time for your order, but glad that you were happy enough to still give 5 stars! Take care, CD
Quality
We were searching for the perfect Christmas jumper gift for our son and had almost given up! Amazingly found 2 we thought he would love. Chose one. Had a lovely chat with the assistant about our choice and our experience shopping in Nottingham. Later ordered the 2nd choice online. We are now big fans of FatFace and our son loved both jumpers.
2023年12月10日
FatFace - NOTTINGHAM 3 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I purchased 4 items today in the sale…
I purchased 4 items today in the sale and only realised when I got home that I was wrongly charged for one of the items it should have been £7.50 in the sale but I was charged the original price of £22.50 . I rang the store to let them know , they have agreed to refund the £15 to me when I go back tomorrow, but I will incur parking charge so will be out of pocket because of there error. So am not only now wasting time going back and more money on parking . 🙁
2023年12月27日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Hello Pia
Thank you for your review.
I am so sorry to hear of your recent experience in our Nottingham store.
Please contact us at customerservices@fatface.com so we can look into this further for you.
EP
Extremely friendly staff members
Extremely friendly staff members - fabulous experience and very happy!! Merry Christmas
2023年12月14日
FatFace - NOTTINGHAM 3 からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you encountered such wonderful customer experience in our Nottingham store. I will be sure to pass on your comments to the team.
All the best, MM
Great Service
Just wanted to say popped into the store for the first time in years (11/12/23) to try on a couple of items. The chap who served me was extremely helpful showed me other items, talked knowledgeably about the products as a result I bought an extra item plus ordered two more when I got home.
2023年12月11日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Hello Andy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Colorful website
Easy to navigate website. My purchases were in the sale and collection from store. Fast delivery and kept informed at each stage. Cargo trousers and lacy blouse are perfect as described.
2023年11月21日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Very good experience
Very good experience, great stuff, and easy pickup. I would recommend it to my friends and family.
2023年11月21日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very pleased with the purchases
Very pleased with the purchases. Arrived quickly at the store I wanted to collect from. Very pleasant and helpful staff member when I picked the items up.
2023年11月20日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Was fast and efficient when collecting
Was fast and efficient when collecting, happy with the product too
2023年11月10日
FatFace - NOTTINGHAM 3 からの回答
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Helpful staff
2023年11月3日
FatFace - NOTTINGHAM 3 からの回答
Hello Rola
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I was very satisfied with how fast the…
I was very satisfied with how fast the item I bought was ready for me to pick up from the shop. I received very good service and I am very pleased with the slippers that I bought
2023年10月30日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fantastic customer service
Fantastic customer service from Zoe H who went out of her way to help me. Bought a beautiful waterproof coat which fitted perfectly
2023年10月24日
FatFace - NOTTINGHAM 3 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Prompt service
Prompt service, very helpful staff, good clean and tidy store with great selection, products very well made and priced
2023年10月24日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
Emily
Return Process
I bought 1 size top in shop and another size on line. after careful thought I wanted to return both as I'd prefer a longer style. I went to the Nottingham branch and the return process was fast and efficient.
2023年10月28日
FatFace - NOTTINGHAM 3 からの回答
Hello
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - NOTTINGHAM 3 からの回答
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
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