I ordered online, collection from in store was quick and easy. Unfortunately the item didn’t fit so I returned it to store, the return was also quick and easy. The staff member helpfully looked onli... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Quick delivery of order. Up to date notifications of progress of order. Friendly helpful staff always. Important to try items as sizing can sometimes vary depending on product
企業が回答しました
Jamie and Rosie in Plymouth branch are an absolute stars . Jamie goes out of the way miles to sort any problem and meet the customer need to the highest level . Ver... もっと見る
企業が回答しました
Shopping here is very easy, the staff in my local (Plymouth) store are very helpful and a credit to the company
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 23 Drake Circus Shopping Centre, PL1 1EA, Plymouth, Devon, 英国
- 01752 601589
4.7
優良
278件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
An Easter Egg hunt made my visit more enjoyable for us all
I had a very enjoyable trip to the Plymouth store yesterday. I had my two young children with me so didn’t expect to stay long. I just wanted to try a jacket on that I’d seen online. However when we entered the store, Ella, one of the assistants invited my children to take part in an Easter Egg around the store. She gave them hints to find the eggs when they were stuck and they had a great time. I was able to browse more leisurely at all the new arrivals and it was much more enjoyable for me too knowing the children were occupied and not hassling me to leave the store. Ella even gave them a prize when they found all the eggs! Great idea Fat Face Plymouth!!
2024年4月8日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great service from Megan when we…
Great service from Megan when we couldn't find sizes. Really helpful and patient.
2024年4月6日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Item purchased on line but initially in a store but not in my size.
I first saw the item that I purchased in a store in Plymouth but not in my size. Once I had a look on line I appreciated the ease of purchasing. The site was easy to operate and the delivery was good. Free returns if required but the size was perfect and quality very good.
2024年3月31日
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - PLYMOUTH 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Chris Plymouth branch
We popped into to Plymouth FatFace store as this is our daughter's fav shop. At this time she is living in South Africa, so it's not something we can exchange if we get it wrong. We meet Chris, what a fantastic help he was. Very friendly and made us feel that we were not a nuisance, when we obviously were. We called our daughter discussing sizes. He even searched out a measuring tape for me. All the time smiling he went the extra mile to assist us. Thanks to Chris we bought three lovely dresses for our daughter. What a great asset to the company. Thanks to Chris we will be back.
2024年3月18日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
5 Star Service
I was served by Sophia at the Plymouth Store and I received excellent service with a smile.
2024年3月4日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hi there, thank you for leaving this 5* review. We are very happy to hear of the amazing service received in our Plymouth Store, we will forward this on to them! Have a lovely day. TS
Megan was very helpful locating a pair…
Megan was very helpful locating a pair of chinos. The other staff were very friendly a pleasant shop to browse and purchase quality items.
2024年3月2日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hi Ian,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Attentive staff at Fat Face in Plymouth, your amazing!
I popped into the Plymouth Fat Face store just to take a quick look. I hate shopping and avoid it like a plague. I spotted a gorgeous jumper and found a denim skirt to go with it. Feeling overwhelmed with so many choices I wandered into the store some more. I needed to try them on. Well what happened next bowled me over. I was helped by two fantastic ladies, Kirsty and Claire. They went above and beyond by listening to my needs and bringing item after item down to the changing room for me to try. I accepted their help and was amazed at the outfits I tried on. Okay some were disastrous but they had a keen eye to what suited me more and off they rushed to bring an alternative. By the end of what seemed like a few hours I had so many clothes to choose from to buy I struggled to decide. I couldn’t thank them enough, they were so fun and brilliant to be around. They put me at ease and didn’t make me feel inferior or stupid. My whole life I’ve been useless at clothes shopping so this experience really boosted my confidence. Thank you both for being so incredible. Ps I hope you have a fantastic birthday party tomorrow. You deserve it!
2024年2月29日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hi there, we really appreciate you taking the time to write such lovely details about your experience and I know the store team will love to read this feedback when we pass it on. We hope to see you again soon rocking one of our styles! Have a lovely weekend! Warmest Regards TS
Amazing 🤩 recommend
2024年2月11日
自発的なレビュー
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great quality products and arrived in…
Great quality products and arrived in store quickly for pickup. Lovely friendly staff who are helpful and great with the little ones.
2024年2月2日
FatFace - PLYMOUTH 2 からの回答
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you are pleased with the service provided and your order arriving with you quickly! We love to hear such positive feedback from our customers!
We look forward to welcoming you back soon!
Kind Regards, JW
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - PLYMOUTH 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Absolutely brilliantly comfortable…
Absolutely brilliantly comfortable clothes. Excellent service and ordering information.
Friendly and very helpful staff.
I'm converted to Fatface .
2024年1月19日
FatFace - PLYMOUTH 2 からの回答
Hello,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service, and your feedback on the items.
We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Happy Shopper
I had to make a return my local store. The staff are always helpful and nothing seems to be too much trouble for them.
2024年1月11日
FatFace - PLYMOUTH 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - PLYMOUTH 2 からの回答
Hello Catherine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
FatFace - PLYMOUTH 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Easy to order and easy to great collect
Easy to order and easy to collect. Great looking product. But it’s for my granddaughter, so obviously, I haven’t worn it.
2023年12月2日
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Lovely clothes and staff
2023年11月23日
FatFace - PLYMOUTH 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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