Retail can often be disappointing but not here!!! Trying to find a dress (one I have already in a different print which was out of stock online). Bracknell store were perfect on the phone- very helpfu... もっと見る
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Many problems following a purchase at the Reading store. There was supposed to be email to confirming purchase and delivery, it never arrived. Phoned the store, they couldn't help said phone customer... もっと見る
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Very good assistant in the shop bless him for past 2 days Monday 21st and 22nd august he manage the shop own his own but really good customer service , his name Ashley store 70204 Reading, I bought Ja... もっと見る
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The staff were very friendly and helpful, and although you didn’t have the trousers I wanted in my size they found some other trousers that were even better that I hadn’t noticed. In other shops th... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
123 Broad Street, The Oracle, RG1 2BD, Reading, Berkshire, 英国
- 01189 568787
4.6
優良
137件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice outfit. good quality but Delivery time is so bad
Delivery time is so bad. every time I ordered delivery was so poor even will deliver in store. It took nearly 2 weeks to deliver in store.
Product is so good. Happy with my purchase
2025年5月2日
FatFace - READING 2 からの回答
Hello Pranati,
Thank you for taking the time to leave your review. We're really sorry to hear that your order took so long to arrive, we understand that this is disappointing and we will work hard to ensure that delays are minimised moving forwards.
Take care, LE
Fast click & collect experience
Fast click & collect delivery of items that weren’t in stock in the store in my size when I looked.
2025年3月31日
FatFace - READING 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE
Both Judi and Jess were extremely…
Both Judi and Jess were extremely helpful and attentive. They both helped select a beautiful dress and had some great suggestions for me. Both customers and management alike should know that they are two excellent employees.
2025年3月26日
自発的なレビュー
FatFace - READING 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Excellent products & support staff.
Excellent products & support staff.
Somewhere I will continue to shop on a regular basis.
2025年1月30日
FatFace - READING 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice & helpful assistants
No problem picking up package. Always a pleasure to shop in Fat Face. Assistants are all helpful & friendly.
2024年12月6日
FatFace - READING 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I ordered a present that was quick &…
I ordered a present that was quick & easy delivered.
2024年11月30日
FatFace - READING 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great quality of products and customer service
I bought four items online and it arrived the day after my purchase, so amazing. I had to return a couple of things as I wasn't convinced with the size, and the refund came through quickly as well. I'd recommend the brand.
2024年11月17日
FatFace - READING 2 からの回答
Hello Ivana
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Absolutely rude
Was in the reading store this past week and was having a lovely time with one of the ladies that worked there who was helping me when, I can only assume she was staff, shouted across the room at the lady who was helping me saying ‘what are you doing? I need you now.’ The lady with me was absolutely mortified and I just felt disgusted with the lady who had shouted.
2024年11月13日
自発的なレビュー
FatFace - READING 2 からの回答
Hello there, thank you for taking the time to leave your review and for bringing this to our attention.
Please be assured that this will be taken away, and investigated internally.
Take care, LE
I ordered a dress to be delivered to my…
I ordered a dress to be delivered to my home it arrived within a couple of days, unfortunately it was too big so I took it back to my local store and had a refund no problem
2024年8月31日
FatFace - READING 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful staff
Very helpful staff. Was looking for a particular dress but had sale stock in the main only. Advised me that had some of the new season stock upstairs and the dress I was looking for was one of them so they went and got one for me to try on. They explained that they only have regular length but that I could order a short online. I tried it on and fitted well apart from being far too long so I followed their advice and went home and ordered a short online. It was delivered promptly and I was able to wear it to the occasion I wanted it for.
2024年8月21日
FatFace - READING 2 からの回答
Hi there, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Reading store - this is great to hear. Take care, LE
Order arrives on time and good
2024年8月10日
FatFace - READING 2 からの回答
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ordered a bag online & picked up in…
Ordered a bag online & picked up in store. Nice & easy to do & pleased with the quality of the bag
2024年8月14日
FatFace - READING 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
My colouful top.
The item arrived in store in good time and the store had it ready for me when I called in. Good value and quality.
2024年8月10日
FatFace - READING 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Always a great experience x
2024年6月28日
FatFace - READING 2 からの回答
Hello Wendy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very helpful and friendly staff.
2024年6月24日
自発的なレビュー
FatFace - READING 2 からの回答
Hello Rosa,
Thank you for sharing your recent experience in our Reading store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
Quick, easy, friendly staff
Great help in store. Arrange formorder of item notnin stock.
Items was delivered quickly and returns process was easy for one that didn't fit.
2024年6月13日
FatFace - READING 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order!
Take care. -GM
Very quick and easy
Very quick and easy. I ordered on line and received notification quite quickly to inform me that my item of clothing had arrived.
2024年5月27日
FatFace - READING 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our service, and we hope you love your order!
Take care. -GM
Always a good and easy experience…
Always a good and easy experience shopping in store at fat face. Kind, helpful staff - particularly at the Reading branch.
2024年5月7日
FatFace - READING 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a good experience at our Reading Branch. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
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