Product was excellent but first order did not arrive so had to be ordered by your helpful staff They said that it has happened several times at Ring wood and had been reported to head office .Therefo... もっと見る
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The staff member in Ringwood went over and above to ensure I got my parcel after it had failed to be delivered to store despite text message saying it had arrived. Parcel was delivered to my home the... もっと見る
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Easy to order online & collection from store - super sizing for tall & broad guy
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Efficient, when I could not make original pick up date the phone was answered and I was advised that the items would be available for collection until a specified date. I was greeted at the shop by e... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 6 The Furlong Shopping Centre, BH24 1AT, Ringwood, Hampshire, 英国
- 01425 473639
4.7
優良
116件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Easy to order
Easy to order, chose store pickup. Arrived really quickly and store was brilliant. Can't find anything to complain about.
2024年6月16日
FatFace - RINGWOOD からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you found the store to be great when collecting. I hope you continue to enjoy our products as much as we do.
All the best, MM
The cardigan is gorgeous gives me…
The cardigan is gorgeous gives me shape even better than the picture!
and has a bit of body..not flimsy .lovely ivory color too.
2024年5月27日
FatFace - RINGWOOD からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
FatFace - RINGWOOD からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so happy to read that you found the crew in our Ringwood store to always be so helpful and friendly. I will be sure to pass your lovely comments onto the team. I hope you continue to enjoy your shopping experience with us, both online and instore.
Take care, MM
Great summer range this year
Great summer range this year. Bought 3 shirts in about 5 minutes. Sales person was lovely and helpful.
2024年5月20日
自発的なレビュー
FatFace - RINGWOOD からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback!
We hope you love your shirts, and look forward to welcoming you back soon.
Take care. -SW
Easy click and collect
Easy click and collect. Just a few days before items were in. Ringwood branch - staff lovely and helpful
2024年5月10日
FatFace - RINGWOOD からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -GM
Ilogical ordering and poor customer service
I was unable to order the shoes instore as apparently there were only a few in the warehouse and the computor wouldn't let the young lady place the order, so i had to come home, place the order myself online, to be delivered to the store i'd just been standing in holding £25 in cash ready to pay!! Five days later i'm back in store collecting shoes which the store wasn't allowed to order for me! NO LOGIC and service at all, no
wonder shops are closing every day!
I must add rhe store staff were very helpful bit their hands were tied by the ridiculous computer system.
2024年5月2日
FatFace - RINGWOOD からの回答
Good morning,
Thank you for taking the time to leave your review.
I do apologise for any disappointment caused by this matter. I will ensure that your comments are passed on to the relevant team for review.
All the best, MM
Beautiful Mosaic print top
Ordered a blouse in a size 12 online. It arrived very promptly but was too big. Went to my nearest store and the size 10 was perfect. The assistant changed it, no problem at all. Very friendly and helpful.
2024年3月30日
FatFace - RINGWOOD からの回答
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you find the crew in our Ringwood store to be so helpful when you visit. I hope you continue to enjoy your visit to our stores.
All the best, MM
FatFace - RINGWOOD からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Staff were very friendly and helpful
Staff were very friendly and helpful, one assistant went readily to check for an alternative item in the stockroom ,( very unusual these days assistants normal response is ' if it's not on the shelf.........' thank you
2024年2月7日
自発的なレビュー
FatFace - RINGWOOD からの回答
Hello Joan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Just what was needed
Order a black men's wallet. Arrived earlier than expected and in perfect condition. Just what was needed.
2023年12月14日
FatFace - RINGWOOD からの回答
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that your order to arrive quickly and that this was just what you wanted. I hope you continue to enjoy your shopping experience with us.
All the best, MM
Fast efficient delivery.
2023年12月2日
FatFace - RINGWOOD からの回答
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
FatFace - RINGWOOD からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great service
Didn’t have to wait too long for my order to arrive at my local store, staff were really friendly and helpful.
2023年11月29日
FatFace - RINGWOOD からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - RINGWOOD からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great customer service prompt delivery…
Great customer service prompt delivery and quality garments
2023年11月7日
FatFace - RINGWOOD からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Great Smart/Casual Dress
A lovely comfortable dress, a great smart casual look.
I ordered the longer length, which was not as long as expected, but perfect for me, as I am petite.
Good value for money, as I bought it i the sale!
2023年10月30日
FatFace - RINGWOOD からの回答
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
FatFace - RINGWOOD からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Fantastic service as ever in Ringwood
Fantastic service as ever in Ringwood. Clothing is excellent and fits so well every time.
2023年10月17日
FatFace - RINGWOOD からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
FatFace - RINGWOOD からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Keeping Me HappyWhatever item I buy from the fat face…
Whatever item I buy from the fat face range they never disappoint. Ive bought two tops just recently and they are both lovely - really beautiful prints.
2023年9月7日
FatFace - RINGWOOD からの回答
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
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